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ThinkSmart Software

  1. Bundoora
  2. Park Orchards Software Company

Reviews, get directions and contact details for ThinkSmart Software

ThinkSmart Software
"We are the scheduling and customer management experts for businesses that take bookings and conduct classes.Is admin really getting in the way of running your business? Free up some time and try one of ThinkSmart's products! Sign up for a free 14-day trial, give the software a try and see for yourself why so many clients have transformed their business with ThinkSmart.Discover a simple, elegant, professional software solution tailored to your industry which, as well as saving time on admin, will streamline the process and assist with the growth of your business. Bookings, customers, classes, enrolments, attendance records, student grading, marketing and invoicing. ThinkSmart has it all covered."
Address: 29/9 Mirra Ct, Bundoora VIC 3083, Australia
Phone: (03) 9018 9594
State: Victoria
City: Bundoora
Zip Code: 3083


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
The service provided is fantastic. The system is simple and easy to manage. It provides all the key features needed for a booking system and more at a very reasonable price. The team are hands on and response time is brilliant. The entire team are very helpful and any training you require is provided with patience and care. I am incredibly happy with the service. Nicola and Christine have personally trained me and have made the experience great for me.
I have nothing but praise for both ThinkSmart's products and their service. I've been using them for a few years now and incredibly impressed. 10/10 service!
Excellent service from the support team. Always fast to respond and willing to help. Thank you!
This software really helps me save time on all my admin tasks and the staff there are so helpful with any issues that I have.
Superb and exemplary customer service. Product services meets my day-to-day requirements. Super easy to handle and navigate. Overall, totally amazing!
As a staff member I have worked for this business for nearly 4 years. I find working for the company a varied and interesting place to work in due to the constant updates and improvements to the software im always learning something new. We value our customer relationships very highly and always offer the best customer service we can. I have always found management to be approachable, friendly and understanding and I can definitely rely on my colleagues for support and assistance if I ever need it. Our office is a very fun and rewarding place to work :
If I could give zero stars I would. This software is an unfolding nightmare. Below is a list of issues I have experienced: 1 User feedback is not available, or actioned, or accepted. Anytime I tried to provide it, or asked if a change could be made I was told that ‘this is the way things are’. I even took the time to write an email a year or so in of using the software with suggestions of how to make it more user friendly and no one bothered to reply. 2 Never ending updates with no explanation of what they were for. When logging on to the app we would be promoted daily, sometimes more to download a new version. This was time consuming and irritating. Some staff computers needed out IT support for user passwords that restricted their abilities to work. A web version would be much better than an app to provide seamless updates. 3 Customer portal is terrible. If customers had a email assigned to DanceBiz, SwimBiz etc they couldn’t use it to log into GymBiz. Date range format is super confusing for customers. Overall atheistic of the portal is dated with no options to personalise to company branding. 4 Xero integration is dreadful. Invoices synced with Xero have to manually deleted from both softwares. I was told by Thinksmart that this was a restriction from Xero only to find out years later that this is not true, it’s a failure on Thinksmart setup. The feed both ways is flawed, invoices in Xero are unpaid when they had been paid off in GymBiz etc. 5 There’s no way to print a report on who from a previous date range was on a direct debit. This lead to numerous accounts going into arrears because people assumed that they would carry over. We communicated that they needed to opt in every term but customers don’t read emails properly. This lead to me having to deal with cranky people. 6 Customer statements don’t show credits applied leading to having to answer unnecessary questions. 7 Hourly rates change on weeks where there are public holiday’s increasing the overall hourly rate for that week and irritating those who noticed. 8 Low standard of customer service. We are still hold a fully paid account and haven’t been in touch for over 6 months/ aren’t using the software anymore and no one has been in touch or likely noticed. I could keep going but these are my main reasons for leaving. I wanted to support an Australian company but our business is far to large to deal with the above flaws. We have switched to an American company and I’m already working far more efficiently with an array of different reports and options to email customers for almost every action taken on their accounts.
Extremely poor customer service. Very arrogont to the requests we make. Do not consider any suggestions. Reject them harshly. Some customer service staff doesn't know the system thus waste our time with various incorrect solutions Describe solutions very complicated and more work involved instead of considering modifying to cater to applications largely used in the country When we request a user manual they say since the system is customised they don't have a suer manual But they do not customiseo our requests
Really disappointing. Gross technical errors resulted in loss of sales. Unprofessional response to technical issues. Zero tech roadmap for improvements. We discovered this error 2 months after customers made the bookings because customers arrived to a class that had been cancelled due to lack of enrolment. However there were sufficient enrolments. We have not received further support from your team. We have had zero validation of our concerns from your team plus accusations of user error - however you have not been able to prove user error. Evidence you provided referred to May 2018 when this issue occurred May 2019.
My business runs two products from this company and so far we've had a fruitful collaboration and positive experience . We find the products intuitive, clean, easy to learn and navigate. Customer service has been impeccable so far.
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