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Theobroma Chocolate Lounge

  1. Hamilton
  2. Hamilton Cafes

Reviews, get directions and contact details for Theobroma Chocolate Lounge

Theobroma Chocolate Lounge
Address: 65 Bryce St , Hamilton 3204, WKO, NZ
Phone: +64 7-839 6880
State: WKO
City: Hamilton
Zip Code: 3204


Opening Hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-21:00
Friday: 09:00-18:00
Saturday: 09:00-18:00
Sunday: 10:00-17:00

Update Info

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Reviews
We have been here before Covid and breakfast was awesome, we tried it again and it was awful The place was so dirty sat at a dirty table the cupboards and walls are covered in filth! The salt and pepper shakers are all dented in and have bits of who knows on them, the eggs weren’t cooked I barely ate anything and the bathroom door and passage were two steps away from where we were eating it made me feel sick the smell! The wait for the food was over 45mins hard to believe when it actually wasn’t even cooked properly and the waitress was chatting to friends who came by most of the time we were there The hot chocolate was great though maybe a take away hot chocolate next time if I’m feeling brave
This coffee place is bit pricy at center place. Never paid that sort of amount for only two coffees definitely they are attracting a lot of foot traffic but does not mean charging extra is fair. Just recommending to oversight their pricing and make it competitive with other cafes. Otherwise there are a lot of other cafes around this place.
Had a 40 min wait for a simple meal, the issue wasn’t the wait, it was the fact that there was no more indication that there was a long wait on food and when we queried it were made to feel that we shouldn’t be asking. Customer service goes a long way in my opinion and a simple we are very sorry would you like a chocolate while you wait would have been a better response.
Went for coffee around lunch time today - the experience was honestly really subpar and the place was a bit dirty. It was really disappointing because we really love Theobroma in Auckland botany mall, and are regulars there. The staff seemed really dead inside and the service left a lot to be desired. Not even a hello or smile when we ordered, and the drinks were just put in front of us. The mugs and burners didn't look look they had been washed properly, and had food marks on the outside. We got a glass of water - the glass was so dirty and murky looking. It had food stains on it as well, and looked like it had collected over several years. You can bet I didn't even touch the water. The furniture and decor also seems like it needs to be cleaned and updated.
Overpriced, bad coffee and bad service. Could not get any service at counter, staff ignored us for a good 10min and went out the back and completely forgot about our order. When we reminded staff, they seemed disinterested and still forgot half the order. Avoid!
Slowest service I've ever seen. Took 45 mins for hot chocolate, and over an hour for a salad! Tables were dirty and I had to clear a table myself. Service needs to step up a notch.
The chairs and tables are too old. Food served super slowly. The old man has the worst attitude I have experienced. The food quality is just ok. However, the price is marked high.
I totally ignore a review or two about the waffles and because I been to a similar place like this in Auckland - and I really had high hopes for this place. The Service was - meh !. Even thou I was being really nice. The old man couldn't be bothered to show any appreciation. My only guess, he could be having a bad day. I ordered the x2 waffles, with vanilla ice cream and an extra shot of milk chocolate & x1 white chocolate milkshake which all came too $38.70. Anyways, I ended up with x2 waffles with whipped cream and a drizzle of chocolate - wft ??. So i went back to counter and advise the old man that I said that I wanted icecream on the waffles not whipped cream. He looked even more lost than before. Nevertheless, I didnt want to be that person to ruin his day. So i asked him if i could get x2 bowls of vanilla ice cream. AGAIN, he got my order wrong. At this point I couldn't bothered to argue to with him. I paid for x1 bowl of French Vanilla ice cream $3 and headed back to my table. Upon cutting into our waffles, we found it was under cooked and tasted like dough boys boiled flour. I was really really really disappointed. My son was questioning their service and food - saying how appalling everything was. So, we ended up eating our icecream and some parts of the waffles where most of the milk chocolate was sitting. My milkshake eventually came - after I reminded the staff, it was nice the milkshake. We couldn't finish eating our waffles because it was YUCK. The 1 Star rating is for the waffles and the service we received.
The Seating arrangement is good, you can prefer to sit inside or outside. There’s breakfast menu and food items in the counter. Chocolates for yourself or as a gift are pretty amazing though it could be quite expensive. Staff is nice and their chilly hot chocolate is quite interesting. It’s personally my favourite as I haven’t seen many cafes serving such a versatile drink . Thank you
I was conflicted writing this review. I went here on Friday morning and got an eggs benny and a frappe. Benny was delicious 8/10, frappe was average 4/10. Came here the next day with my housemates. We all orders drinks and food. Unfriendly to the point of rude service at the counter. The first drink came out after 30 minute's. We had all food and drinks at just under the 40minute mark. Unacceptable wait time. Here's the kicker though. The food that morning was practically inedible. Steak, chips, "salad", eggs, mushroom sauce. 1/10 - Steak was a horrible cut, tough and tasteless - Not sure what oil they used for the chips, I can only assume it was the wrong bottle - Salad was a laugh photo provided - Mushroom sauce, wouldn't be surprised if both mushrooms and sauce came from a tin. I had to go and buy a drink elsewhere just to wash the taste out The ice chocolate would have been better as a few spoons of Milo and milk, not sure what they use for it to make it taste as it does. 2/10 All in all we will never be returning and I STRONGLY recommend you not bother going. Easily the worst meal I've had since being in New Zealand
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