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Reviews, get directions and contact details for Theobroma Chocolate Lounge

Theobroma Chocolate Lounge

About

The “Total Food and Beverage Concept” offering chocolates, Food, hot and cold chocolate beverages, chocolate desserts and other variations of chocolate.

Story

The “Total Food and Beverage Concept” offering chocolates, Food, hot and cold chocolate beverages, chocolate desserts and other variations of chocolate.
The Theobroma concept was conceived in response to the spiralling demand for high quality chocolates and chocolate beverages as an alternative to coffee. Theobroma is your one stop for delicious food and indulgent chocolate creations with most stores offering breakfast, lunch and dinner.

Proprietary recipes were developed and hand crafted to the highest standards in Melbourne, Australia.

Theobroma chocolates are exciting with exotic tastes and there is something for everyone and for every occasion. The chocolate range has Milk chocolate, Dark chocolate, White chocolate, coloured chocolates, chocolate liqueurs, chocolate truffles, chocolate beverages, chocolate desserts and other chocolate snacks. Theobroma Chocolate Lounge has created an environment where the consumption
of chocolate is an experience in itself. Luxurious, cozy and sensual, are feelings that best describe a visit to a Theobroma.

The showcase Theobroma opened in Melbourne in December 2006. The public’s response was phenomenal. The constant feedback was Theobroma’s chocolate and chocolate beverages were the best on the market along with their extraordinary Waffles, great food and all experienced within a pleasurable and relaxing environment.

Theobroma has now gone International with lounges in Australia, New Zealand and Malaysia. Customers have embraced our concept with great enthusiasm and we are expecting to continue our growth within established and new regions all around the world.

The concept was initially developed by George, an architect and designer by trade, and Theo Racovalis an award winning craftsman and chocolate connoisseur, as an alternative for an Australian market they judged to be ‘coffee’d out’. Theo and George established a small boutique chocolate shop in 2004 called Sokolata.

With Theo's knowledge in premium chocolate, it was decided to fill the void in the market with a high quality Australian alternative. They studied the chocolate market in Europe in planning for the concept and visited chocolatiers from Belgium to assist the team with latest technologies in chocolate making.

Address: 286 Mount Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
Phone: 09-579 4800
State: Auckland
City: Auckland
Zip Code: 1060


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM


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Reviews
First and foremost, the chocolate drinks and food are absolutely delicious and to die for. We sometimes go out of our way to go here just for this experience so hands one one of the best chocolate cafe's in town! That being said, we never dine in and always take our drinks away as customer service on the other hand is absolutely ghastly. The staff are very often rude to customers, take their time chatting with their acquaintances rather than serve waiting customers or they simply ignore you when you're trying to flag them down for help. This absolutely needs major improvement if they are to increase dine-in customers - this replacing their dirty and damaged furniture which is very unattractive and unappealing. Also the ceiling is caked in dust and has been like this for some time so a bit of a revamp is in order.
7 years ago (03-02-2018)
I ordered waffles with vanilla ice cream and a hot chocolate. It was deliciously amazing. Excellent customer service from the two lovely staff at Theobroma Sylvia Park Mall. Thanks for making my first experience at Theobroma memorable. Will definitely go back next time I visit Auckland.
7 years ago (09-01-2018)
Very average drinks, the service on the other hand is absolutely useless. I basically had to train the staff on how their own menu worked. Not only were they incompetent, but they couldn’t speak any English. Save your money go buy a shake at McDonald’s. Don’t waste your time this dated and failing shake shack.
7 years ago (10-03-2018)
Was hesitant to return here after my first experience a few years ago was poor. The waffles were dry and the iced chocolate was really runny. Returned here recently and ordered the waffles with bananas and vanilla ice cream and thankfully it was delicious, warm and such a treat. The young guy who works here seems like he doesn't want to be there, customer service can definitely improve.
7 years ago (08-02-2018)
Guy that served us initially was great. Although not very talkative. We got served fast and the cheesecake we ordered came just after we sat down. Except it was served with plastic forks - something I wouldn't expect from a coffee shop. Not sure where the proper cutlery was. The girl that brought our drinks was very rude. Instead of asking 'is there anything else you're waiting on?' Rather she asked 'is that all?' And took away the table number. Very rude and lack of customer service. Drinks were good and that was the only plus side.
7 years ago (16-08-2017)
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