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The Rolling Pin

  1. Cromwell
  2. Otago Bakery

Reviews, get directions and contact details for The Rolling Pin

"Sainsbury’s is one of the largest supermarket chains in the UK, providing everything from groceries and clothing to homewares, electricals and much more. Our goal has always been to become one of the most trusted retailers in the UK, where people love to work and shop."
Address: 4 Cairnmuir Cres, Cromwell 9310, New Zealand
Phone: 027 553 9358
State: Otago
City: Cromwell
Zip Code: 9310


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Reviews
I was stunned to see the manager at this store abuse a customer. It happened at around 5pm while the store was full of Christmas shoppers The customer was simply attempting to return items and what transpired was truly shocking. The tone demeanor and language was inappropriate. The manager shouted 'I wish you complain and get me fired from this awful job' I would AVOID this store, if the management feel that way, then as a customer what am I supposed to expect?
Always helpful to customers for buying and suggesting for products. Good collection of juice , cheese and meat. And varieties of frozen products and cheaper prices. The most good thing about wine is that there is 25% offer in wines. I'm loving it.
Rude, Rude, Rude Managers Customer experience manager, Raj, is a disgrace to the brand. How he can be allowed to shout and swear at customers is astounding. Calling my wife 'Sweetheart' condescendingly highlights his lack of tact. Sainsbury's please sort out your poor customer service levels at this store !!
No store manager available. Poor customer service! No supervisor available. It is almost Christmas so I've decided to purchase some gifts to my colleagues at work. This store is very convenient in location and you can find all sorts of items. I've purchased a bottle of whiskey and some chocolates on 22.12.2022 and I was able to purchase it without an ID. I'm 27 years old Next day I had to buy some wine, and was stunned by 2 members of staff. They refused to approve the wine without presenting and ID. I do understand this procedure, however at that moment I did not bring my ID as the previous day they have approved it without any hustle. They could not accept a picture of my ID, however when I asked on what bases they can not accept the ID if it's valid you can check the dates on the passport- it's valid, they could not give me any explanation. When I asked for a store manager, the answer was '' he is not here today''. Such a big store with plenty of staff working there, not properly trained... I think if the staff not competent enough a store manager or at least a supervisor should be available. However, it seems like they don't even know what is a supervisor. AVOID if you have limited time and really in rush to purchase 21+ items. I do not look as a teenager, but the disrespect what I felt with this poor customer service is not acceptable. Close down the store if you can't afford to have a manager... Ridiculous...
Shockingly Poor Management!!! The customer experience manager, Raj, is rude bordering on abusive. Despite several customer complaints there never seems to be an improvement. If you have poor service write in, whatever you do avoid the Customer manager, he just makes matters worse.
I'm sorry about this screed here but there are so many issues here! I don't know where to start! Unfortunately this place it's getting worse and worse ever since I started visiting. I try to avoid now if I can but sometimes is just not possible... It is in a great need of upgrade and refurbishment, but they don't seem to care about, instead - trying to catch the leaking water into the buckets all across the store..!! Variety of goods offered here is good, but some basic products are impossible to find any more, like a small 0.3 Evian water. Usually large queues to the tills because there is not enough staff. There used to be a Starbucks which was a great addition, now we have a Specsavers which, in my opinion is a far worse fit and more for high street not here. Having a coffee shop and place where you can seat for few minutes was much better idea. Another problem is they have implemented a new system which is scanning the barcode on the receipt to get out from self-service till area - it doesn't work and it's completely useless, I have seen few customers shouting and arguing. The car park was nice and easy to get in and out before but they've decided to make a international delivery hub from most of it and force customers to park upstairs only few disabled spaces downstairs, terrible decision in my opinion as most of the time there's only one extremely slow and shabby lift working. They at least used to have toilets but another latest great decision was to close them permanently, apparently reason being abused which I don't suppose is the case, rather LACK of the proper maintenance - as with everything else in this store!! I don't know why they are so blind, but they have so many issues here...!! I'm sorry it's a lot but, honestly it doesn't look good..! Big changes are required here FAST!!!
Pretty wide selection of fresh fruits and vegetables, including ripe avocados sold by 2. Champagnes, liquors and wines are also well presented
Well supplied and organised store! Only negative side is there is a VERY poor data reception that makes shopping with the Sainsbury's SmartShop App a living nightmare, and the dedicated Sainsbury's WiFi is an utter rubbish, so be warned !!
By looks alone this store deserves only two stars. It is big and poorly merchandised. Nothing looks appealing at all. Shelves are half bare and stocked in a manner that feels somewhere between a warehouse and a store that is going out of business. The only reason why I've given them 3 stars is because they have a great selection of products cheese, wine, meat, yogurt, etc... And their prices are reasonable.
Offers best quality food, One of best Sainsbury's to visit and biggest supermarket around with a big enough car park to always find a spot. A very good choice for lunch with prepared in store meat products and pizza, bread and bakery. 2 hours free parking.Argos, Dentist, pharmacy etc around.
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