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Reviews, get directions and contact details for The Olsen

The Olsen

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Story

Lyrical and poetic painter John Olsen is the inspiration for The Olsen.

Regarded as Australia’s greatest living painter, Dr John Olsen is best known for his lively paintings, in particular his work depicting central Australia and Lake Eyre. He is a master at water colours and etchings of all things great and small.

Address: 637-641 Chapel St, South Yarra VIC 3141, Australia
Phone: (03) 9040 1222
ua.moc.sletohseirestra@ofni
State: Victoria
Zip Code: 3141



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Reviews
This was my second stay at The Olsen in South Yarra. The location is wonderful, with walking distance to great cafes, pubs, shops and the MCG. The beds are very comfortable and the staff are friendly and accommodating. The main areas are thoughtfully curated with artwork and subtle lighting.nnThe only downfall is the bathrooms which are tired and in need of a revamp. They are clean but show wear. The lighting in the bathrooms is unusable for makeup application but the floor length mirrors in the bedrooms have ample light. The windows are desperately in need of a clean with grime and lots of bird droppings which impacts the great view of Chapel St.nnOverall I would stay here again and recommend to friends due to the location, it is superb and my favourite part of Melbourne.
The overall experience was disappointing from start to finish. Upon arrival, the staff appeared unkempt and lacked basic professionalism or courtesy, making the check-in process feel purely transactional rather than welcoming. There was no warmth, hospitality, or effort to make guests feel valued.nnThis was particularly frustrating given my previous interactions with the property, which had already left me unimpressed. Unfortunately, the in-person experience only reinforced my concerns.nnThe room itself was in need of maintenance and refurbishment. The shower had an overwhelming, unpleasant stench, making it uncomfortable to use. Additionally, the basin was visibly peeling, adding to the overall sense of disrepair.nnConsidering the nightly rate for the F1 weekend exceeded $750, the level of service and quality fell far below expectations. At this price point, guests should expect a well-maintained room, professional staff, and a seamless, enjoyable stay. Instead, the experience felt like a complete letdown, failing to justify the premium pricing.
Stayed here for a few nights while visiting Melbourne. It’s definitely a great hotel, within walking distance of the city central. The rooms were comfortable and clean, and the hotel including a pool and gym as well as parking, for a small fee.nI will say however, the design of the room, or at least the one we stayed in was a bit flawed. The bathroom was not separated by a door or wall but rather an opaque window pane, which made it rather uncomfortable to use while other people were in the room. Basically you had no privacy while using the toilet or shower. While this isn’t that much of an issue if travelling with children or with your partner, it’s not very comfortable for other situations. The bathroom lights were also connected to the main room, so if you switched one on or off you were also doing the same to the other.nI did also notice that some of the facilities advertised, such as the spa/jacuzzi, were only available to use if you stayed in the penthouse. False advertising. I also spent a significant amount of time trying to find a website that contained basic information about the hotel or even a contact phone number to reception, but could not find it.nDespite that, still an overall positive experience. Thank you for having us:
Our wedding suite.nWe booked a penthouse room for our wedding. We got ready there the morning of, stayed there the night of, and the rest of the weekend.nNo request was too difficult for the staff there. We were met with incredible service. We needed extra tables for the stylists, champagne glasses brought up to us, the beds made in the morning prior photos being taken, and all these requests were fulfilled in a timely manner. We were even given sparking wine in the lobby which I think is a regular experience for guests.nOur room was spacious and clean and the location of the hotel is great.nWe couldn't fault our stay. We will definitely be back.nLiv & Mitch.
Great location. Service is friendly and hospitable. Rooms are spacious however differ from the photos. Spa isn't available unless one has a penthouse. The pool is not outdoors and is quite small. The photos are far better than the actual product. Cleanliness could be better.
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