The Nook Coffee and Wine Bar

Been here a couple of times, the coffee is okay, and the food pretty good generally. But came here a couple of weekends ago and asked to sit outside which they thought was weird but let us go. We asked for the cushions on the chairs which was met with a bit of disdain. We were then given menus and told they would come back to take out or order. 15 minutes later and after watching several new customers come in, be seated and orders taken and coffee recieved we got up and left. They had clearly forgotten about us. In this day and age that isn't good enough especially when the cafe isn't busy. **edit** Came here with friends on the weekend and once againnthe service was poor. We were greeted by the manager when we walked in and was seated really quickly. From there it went downhill. From the drinks order being wrong, not just in the amount of drinks but the type of drinks. Ordered a latte but recieved a capacchino, and then was told "there isn't any difference" by the waitstaff Jess. We then asked for a couple of minutes to order food. We had to wave her down to order 25 minutes later so we also ordered more drinks. So now we are sitting with fresh drinks and all the empty glasses and cups and the food arrives making our table packed to the rafters. Still not one empty glass was taken hence I had no room to eat my meal. As for my meal I ordered the chicken pesto focaccia with chips, the chips were almost cold but the focaccia was just a hot dog roll. Needless to say it was very underwhelming. My partner got poached eggs and one was poached perfectly the other was a hard boiled egg. While the food and service wasn't good the attitude of the server was appalling and you could tell she really didn't want to be there.

Poor customer service We been regulars for years, since the change and employment of specific wait staff service has plummeted to an all time low. Forgetting to take orders offering other patrons more coffee, forgetting to add extra coffees to invoice list goes on. Unfortunately our last visit that was our go to place.

Stopped by for a quick lunch break. Food was fast hot and heaps on the plate. Not to many people cause it was getting close to closing tme. Had large umbrellas set up beautifully outdoors. Vety clean friendly staff. Highly recommendedFood: 5/5

Ridiculously slow service. I had been there a few times previously a year or two ago and experienced very slow service. As a year or so had passed I gave them the benefit of the doubt and gave them another go. I was very sceptical walking in when I noticed only one of the four other tables of people seated had any coffee or food. It took over 30 minutes to get our coffee and it turns out it should have gone to another couple who had ordered before us, they had to wait another 10 minutes. They had three front of house staff, who had no idea which table orders were to go to. It seemed like one of them had exclusive rights to make the coffees and unfortunately he was very slow and often started working the till or some other task. This left the coffee machine idle and tempers of waiting customers flaring. By the time we left, everyone was angry. The coffee was ok and the wait staff were friendly and apologetic, but this has been going on for some time so obviously management are oblivious or ignorant of the customer's experiences. Definitely not returning. Dietary restrictions: Had a few gluten free options but not confident they would manage cross contamination. They brought out coffees with small glutinous biscuit on saucer.

Worst Breakfast EVER!!! Please do not go! We go out often and this was so disappointing on all accounts! The manager ‘Prince’ was very unhelpful and we couldn’t eat our meals due to very poor taste - the breakfast tray was $26 and it was a pre packaged array of things from supermarket - the yogurt was inedible and the avocado was minimal and bitter - just like the service. We waited so long for our coffees and got milk rather than coffee and an iced coffee acted like poison. I refused to pay for everything and then Prince tried to add items to the bill in the end and was extremely arrogant.

Sat in for lunch today, noted Cafe was notably busy and seeing to be understaffed as it has just been christmas public holidays. Ordered soup of day and some drinks . Soup was chicken and vegetable. When soup arrived, it had a notable sour smell and tasted very sour and bitter. Waited for staff to check in mid meal but they did not. I went up to counter to pay and to let them know of complaint re soup. The staff at kitchen then tasted soup and said it was up to standard and there was no offer of a refund or option to have anything different to eat was told to pay for soup . I did that but was unhappy with level of customer service. I have been going to this Cafe for at least 10 years I feel incredibly disappointed and will not be returning.

Had a quick lunch here , the staff is lovely and where very helpful, it would have been nice to have a better option of food that is more Palio based , overall nice and clean

We had lunch in the outside dining area a table for five the waitress arranged two sun umbrellas for maximum shade from the sun. The food and service were superb all staff that encountered us were friendly and attentive.

The Nook? More like the crook. How do you justify charging $6 for a 330ml bottle/can of Coke? You could go to Aldi & buy a 30 pack of 375ml cans for just over $20 and sell them at $3 a can and still make a profit. How can a drink of Coke cost more than a Cascade Premium Light beer $4 or a Great Northern Midstrength beer $5.60? It’s not like the waiting staff actually have to make the beverage. All they have to do is go to the fridge, grab the bottle/can and open it.

A very pleasant experience. Nice interior, friendly service. I will definitely go to The Nook Cafe again.Food: 5/5