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The Furniture Shack

  2. Caboolture Furniture Store

Reviews, get directions and contact details for The Furniture Shack

"Now under new ownership from 1st January 2023. Crown French Furniture is an independent retailer selling beautiful furniture online and from our showroom in Nottingham. Our collections of shabby chic and contemporary French furniture take inspiration from this golden age of furniture design, which is synonymous with opulence, elegance and sophistication. View now"
Address: 70-72 Beerburrum Rd, Caboolture QLD 4510, Australia
Phone: (07) 5432 4466
State: Queensland
Zip Code: 4510


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Living in France it is extremely difficult to find beautiful, statement bedroom furniture. After an extensive search on the internet the only place I could find what I wanted was Crown French Furniture. From my first telephone call to the last, over 6 months every employee has been helpful, courteous and keen to assist in any way possible. I placed a large order and although slightly delayed by a month due to COVID I believe the items arrived and are outstanding beautiful. The quality id excellent and beyond my expectation. I am always nervous about ordering such important items over the internet, without having seen them in person, but they exceeded my expectations. I had one item custom made to fit a space it is perfect and just what we wanted and I custom chose the fabric on the upholstered items to get just what was in my mind. Crown French Furniture arranged for a huge amount of fabric samples to be sent to me and they supported my desire to get the right fabric for me. Every item was wrapped very carefully and thoroughly and survived the long journey from their manufacturers all the way to the south of France. Everyone loves the look I have been able to create and so do I.
Ordered a king-size bed & had a double delivered, as lovely as it is, it wasn't what I ordered & I'm now potentially left without a spare bed for guests, who are due to visit in 2 weeks. Air BnB it is! Most unimpressed... Update - 1 October, the boys delivered an exchange and upon measurements the size was exactly the same as my current bed. On investigation it seems the measurements on the website are incorrect & I was also given the wrong measurements via email from the owner, hence the confusion. A waste of a day off work awaiting delivery which was never needed & a trip for the delivery guys which could have been avoided. Lovely furniture but double check sizings before order!
Can't review anything other than communication as we didn't get to experience any other aspect of the business. Ordered a bed which we were told was in stock. That bed was apparently damaged, so they ordered a replacement, and that's when it all started to go wrong as over the following two months they kept making promises which they never followed up on, each time they promised to call us back or send an email with information, they failed to do so. It became a frustrating game of calling them to be given excuses and further promises which were broken. Every delivery date we were promised we scheduled to be at home, only for them to completely neglect to inform us was not going to happen. So much time wasted which could have been avoided only if they kept us informed as they promised. Their managers conveniently happen to be in meetings too busy to speak to customers and whenever I asked for a specific person, I was given a different name of who was actually in charge, conveniently always someone who was either absent or in a meeting. The moving goalposts, the opaqueness and the outright lies finally forced us to cancel the order. As expected, it takes 2 weeks for them to process it, but it took them minutes to charge us in the first place. Terrible business.
Excellent communication and updates of delivery from Tamer. Beautiful, high quality wardrobe delivered by two excellent, polite, hard working chaps who arrived as planned and built the wardrobe efficiently. Very impressed all round.
Two weeks ago I received my two new Ashwell sideboard Unfortunately when I got the big parcels nobody informed me that on all the legs I can expect nails 16 in total which damaged my floor. I didn’t get any help from the company drivers or there was not warning information that I can expect on the bottom legs sharps nails which damaged my floor. I have pictures as my proof I contacted to the Crown French company by emails, phone calls a few times to complain about my damage floor. The company believes this is not them fault and they won’t give me any compensation for my damaged floor. The last email which I got from the manager : _“As we discussed earlier today, I am wiring to confirm that as the damage to your floor was not caused by our delivery team, we cannot offer any compensation. Kind Regards Dylan Maskew “_ I really can’t believe Crown French company doesn’t care about them clients and them good name. I am unhappy client with damage floor.
STAY CLEAR!!! Business very unprofessional, feel sorry for staff members having to deal with so much trouble. Had originally ordered a king size bed and only had a double arrive. The Process to get the issue sorted was way too much trouble than it should’ve been. Also been made aware the company are blocking any negative comments which I find unbelievable when the business has been ran the way it has been. Diabolical.
From ordering to delivery, Tamer and all the staff were so helpful and accommodating. I have had so many compliments about the furniture, too many to count. The pictures do not do justice to all these pieces in the room, they look stunning and fresh, a twist of old with new. We loved the sideboard and wardrobe so much, Tamer went above and beyond and had the desk custom made to fit into an awkward alcove. The service Crown French Furniture have provided us has been magnificent, the difference is every member of staff cares, especially the delivery guys, they were superb!
The Company has gone into liquidation, DO NOT BUY ANYTHING. We paid A LOT of money for a table and it has been a complete nightmare trying to get an update on our order. This explains why. They took our money and have been outright lying to us. We have been told that we now need to go through our bank if we want our money back. Disgraceful. We drove nearly 4 hours to see the table before buying, too.
Stay clear from this business. They let all their staff go before Christmas without pay and are now trying to say there are new owners when this is not true. The original owners are still involved and think blocking the negative comments makes everything go away. They are trying to setup again after leaving their old employees without pay and stopping them from getting any redundancy etc and are also replacing staff after making people redundant which is against the law. Please avoid and share this to as many people as possible. It is a shame it has come to this but correct procedures must be followed and these people should not be allowed to run a business and treat people this way.
This has been an excellent experience and relationship with Tamer and his team. The furniture and upholstering is of the highest quality and the service second to none. We now have beautiful furnishings in our newly built Orangery and will not hesitate to buy from here again.
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