The Coffee Club

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Story

The Coffee Club is Australia’s largest home-grown café group with more than 360 stores across nine countries. Come in and try our new menu!

"The perfect answer to "Where will I meet you?" - The Coffee Club Café - Cairns Central is the place to meet for good food, exceptional coffee and great service."

Address: 12/71 Esplanade Shop 12 , Cairns 4870, QLD, AU

Phone: (07) 4041 0522

State: QLD

City: Cairns

Zip Code: 4870

Opening Hours

Monday: 06:30-23:00
Tuesday: 06:30-23:00
Wednesday: 06:30-23:00
Thursday: 06:30-23:00
Friday: 06:30-23:00
Saturday: 06:30-23:00
Sunday: 06:30-23:00

Update Info

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Reviews

Coffee is okay, usually forget the sugar but ease fix.  However, had my first brunch here the other day and the cup they gave me was not clean attached photo. They did replace it.  Food was okay but not worth the price, all up was $60. Ordered 2 eggs Benedict’s, one salmon and one bacon, hash browns with ice tea.

Ordered an iced coffee today via their app to the table and it took over 1/2 hour to arrive and when it did the girl slapped it on the table and then walked off. I then witnessed another staff member yelling at a poor old man because their staff had delivered his food to the wrong table. She was screaming at him it was not her problem that his food had been eaten by someone else. Their customer service definitely leaves a lot to be desired to say the least.

I ordered the chicken caesar salad and said 3 times that I don't want cheese. I always make certain the operator has understood my request. No, it came out with cheese and when I asked it to be done properly it was returned with no cheese, but the fresh grilled chicken on the previous plate was replaced with dry chicken. Terrible service reaching over the table to hand me the plate instead of coming around to my side of the table.

Got eggs Benny and ate some bacon and half an egg, plus the ONE cherry tomato on my pate as it was advertised to come with ‘tomatoes’. Couldn’t eat it as the whole meal was drowned in hollandaise sauce and made me feel Ill. Was charged $24. Will not be back.

Absolutely Terrible.... Big breakfast comes with 1 over cooked poached egg that would bounce it was that hard and over cooked.  Cairns central is the worst coffee club I have been too.....  I have never seen only  1 small egg with a big breakfast  especially for the high price. Waitress rude

AVOID!!!!!!!!! AVOID!!!!!! AVOID!!!!  Been to coffee clubs in south aus,. And none are run this poorly,. Wanted to buy some cake n food... but then told my friend n i we could only take away, we wer denied seating because we wer both holding boost juice container cups...  trying to purchase food but cant sit n eat it? Happy to take the money but refuse to give a table n chair? not to mention they wer empty seats everywhere "makes sense now" place is below standard so end result we both got food else where... where do they expect us to eat, on the shopping mall floor?  Paying customers blatantly refused service... yet see people just sitting at the tables not ordering anything with boost juice cups... very peculiar... with service that bad how do they even stay open?  I understand if u had a store and it was store policy... but they are in the middle of a public shopping mall and it makes 0 sense and actually feels like discrimination over my purchasing choices which is none of their business while im trying to buy their product/food.  Would give 5 stars for shi**t customer service...

Inconsiderate staff member. Poor service - offered to pay for a black lemon tea without the tea bag and she refuses to sell it. Also bought an extra cookie to go with it but she refuses to sell hot water with some lemon. Yikes

The girl that takes your order doesn’t actually tell anyone about any requests you make. So coffee was made different to what you ask with wrong amount of sugar. At least they remake it for you although a bit wasteful when two other tables also had theirs remade.

At the cashier for payment service ok, but whoever makes the coffee is not at all nice, and since this coffee is hot, I will have to wait a few good minutes for the first sip.

Really good service today. The coffee was good and better than last time I was here.

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