Stannards

I took my Pallas Couture wedding gown to Stannards years ago because of the reviews and claims of it being the best wedding dress dry cleaners in Perth. I paid a significant amount to have a wine stain removed and for it to be preserved in their special preservation boxes. I recently took the box out of the closet to have a look and the stain is more prominent then ever and the dress is all yellow. It was a bright white wedding dress! I paid extra for the preservation box to avoid this. Upon inspection, the preservation box is just a standard box with no seal and easy to open so not sure how it is supposed to even preserve it. Wish I hadn’t wasted my money!Service: Wedding gown cleaning

I took my brand new dress in before the wedding to be pressed and it was not a problem. They took my money and had no issue with the size of the dress. I took the same wedding dress in after my wedding to be cleaned. The ladies uhmed and ahhed about how they would do it, I spoke to their alterations lady, and eventually we settled on a price that was half of what I paid for the dress itself. I took the receipt and they said they were having covid back logs so might take a couple of months. SIX months later my friend sends me a photo of my dress in the window exactly where I left it. I went in to enquire and the staff denied ever agreeing to clean it and had no explanation as to why I had not taken it home after my last consultation or why it had just sat there for six months and I had not had a single call or text about progress or the decision not to clean it. I was recommended this place as a wedding dress specialist, not only could they not clean the wedding dress but absolutely terrible comms in fact, zero comms.

After choosing Stannards to clean my wedding dress based on their long history and great reviews online, it’s definitely a decision I regret! I brought my wedding dress to have it cleaned and stains removed along the train, but ended up having it returned with the bodice and sash darkened a grey “tarnished” shade, snagged threads, holes in the netting and sections of missing beads. Admittedly, the dress is delicate, so a loss of a few beads is understandable. But the fact that there were also pulls, tears and loose threads in the surrounding fabric suggested the garment was not treated with care. After raising the issue with staff, we asked Stannards not to have the dress handled again until they could provide an explanation as to what had gone wrong in the cleaning process. They agreed and also arranged for my husband to chat to the owner/manager, Stuart, in-store the following weekend. Nothing however, prepared us for the complete lack of professionalism in how Stuart handled the matter. Despite our earlier instructions, Stannards had also reattached a few of the larger beads before the meeting, presumably to make the extent of the overall damage less obvious. At no point did Stuart offer anything close to an apology and the $200 deposit was not refunded. Instead, our complaint was arrogantly dismissed as being “unreasonable”, because in his opinion, the issues were caused by the dress itself and that they had only put the dress in water with cleaning solution. He even suggested the grey staining was due to the colour of the bust pads something which is impossible as Anna Campbell later confirmed they are the same colour as the dress. Apparently his word was better than ours, merely because his business had dry-cleaned thousands of wedding dresses before. Then, visibly annoyed that we were as he put it “wasting his time" on a Saturday by not accepting his explanation, he abruptly ended the discussion by ordering my husband to "leave the store immediately" and to "never step foot back in his store again”. There is absolutely no excuse for any customer to be treated this way. Think twice before choosing this business.

Suit went in for pressing only for my wedding 2 days beforehand. Was reassured 2 times that it'd be ready the day before my wedding. Called 3 times the day before the wedding to make sure. Was brushed off to say it'd be ready 430pm so don't bother checking....... Suit wasn't ready. Had to send a panicked groomsman to pickup the morning of the wedding at 830am for a 10am wedding. No apology. No discount. No responsibility accepted. Just a 'yeah it's not ready'. Unbelievable.

I recently took in a t-shirt with the hope of removing a stain that I couldn't get out at home after trying several times. I thought that commercial cleaning products may have a better chance, I was asked when I dropped it off if I would like them to use harsher cleaning methods/products if the stain could not be removed initially, to which I agreed. I received a text the following day that my t-shirt was ready to collect. I was asked to pay the quoted amount upfront before being able to see my shirt, they then pulled it from the rack and much to my disappointment the stain was still there in its entirety. I realise I should have asked straight away if I'd be able to check whether the stain had been removed before paying and unfortunately found out the hard way. When I queried whether paying the full amount when customer satisfaction had obviously not been met was their usual policy, they said it was. I understand they need to be compensated for the manual labour involved, but at the end of the day they were unable to fix my issue, I would have been more than happy to pay half or even less of a discount, but unfortunately feel like I have been unfairly treated.

Hands down the best place in Perth to have a suit dry cleaned. It might not seem like much, but the way your lapels come back with a roll rather than flat shows how much care is taken with each garment.

Had my wedding dress cleaned and boxed here. Although it wasnt the cheapest, i was overall very happy with the service as it rained on my wedding day and the lace trail was filthy and came back to me looking brand new. It's worth getting the storage box as well.

Mothers Wedding dress like new after 60 years in the cupboard. I took my mothers wedding dress in that had not been cleaned after her wedding 60 years ago. There was a mark down the front where the bag had perished and dust and light had gotten to it. It was amazing how fabulous it looked after Stannards cleaned it. Like new. My mum couldn't believe it could be cleaned as was ready to throw it out. Thank you so much for taking such special care with this precious item. My mother was in tears when i showed her the result - I couldn't be happier.