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Reviews, get directions and contact details for Shell

Shell
Address: 55 Beatty Rd, Rocklea QLD 4106, Australia
Phone: (07) 3272 7506
State: Queensland
City: Rocklea
Zip Code: 4106


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Attention everyone!!nnReddy Express has big problem in their payment system. They charged me twice in one transaction and they just left you waiting desperately for their reply.nnIf you go to their staff, they will tell you there is nothing they can do but only contact their office.nnLife is short and valuable, let’s not waste anytime on this shit.
I went to this Coles Shell petrol station at 1:30 a.m. today. The elderly white cashier was muttering angrily and rushed through the payment. I didn’t even get a chance to scan my Flybuys card. His attitude was really bad, and I felt very disappointed.nnI’ve been here before around the same time, and the Indian staff member was very friendly. I didn’t expect to meet such a rude and disrespectful cashier this time.nnIf you can’t treat customers properly, you shouldn’t be working here. His behavior was upsetting and caused emotional discomfort.
Never ever am I ever going back to this service station again, I had the worst EXPERIENCE today, the bowsers are so outdated and don't have Diesel available at all the bowsers forcing us to wait in the queue patiently and courtesly only for another vehicle to jump the line, I didn't have an issue with this it was the attitude of the drivers actions of being so rude and taking his time getting a coffee, making a phone call and waiting in line to be served and then having issues at the counter and then talking to the console operator all the while taking his sweet as time to come back to his car while we sat there idling for 20mins. Why? You asked, well this servo was so congested that there were other vehicles performing u turns at the bowsers, cars fronting into the carpark only then reversing back out just to exit the entry driveway, so you see this caused a whole lot of major issues that need rectifying sooner then later. This is a servo, not a grocery car park. Also to top it off, there was only one staff member whom I might add did not help the problem, the coffee machine needed attending, so instead of placing a sign on it to shut it down he fixed the issue all the while allowing the chaos to unfold instead of clearing the backlog. Whatever happened to servos being servos? If you are going to purchase something from inside please be courteous and move your car from said bowser because in the end if the driveway spills out onto the road then it is a major problem, so SHELL HEAD OFFICE FIX THIS SITE before it's too late it hasn't had a good upgrade in years? Also I did ring the servo to express my disgust only for the staff member to yell at me over the phone? Great customer experience mate, have a great day knowing that if there was a zero star this is what I would give you...!!!!! This all unfolding approx. 3.45pm to 4pm have a good night...
It was around 2 AM, I was exhausted after a long day of work and just wanted to get gas and go home. The white guy with glasses at the counter was rude. While I was paying, he kept mumbling and cursing like he hated his job and the customers. Absolutely disgusting service — no one deserves to be treated like that at any hour. Never coming back.
I had one of the worst and most infuriating experiences at Coles Express Reddy Express on 6th July 2025 around 10:40 PM. I fueled my car with 34L of 91 petrol at $1.629 per liter, which came to $55.38. I also bought a $2.50 drink, making the total $57.88. I paid $100 . In return, I was given only a $20 note, a $1 coin, 20 cents, and a red “Peel & Win” voucher — totaling just $21.20. I should’ve received $42.12. I was short-changed by nearly $21, and instead of cash, I got a worthless voucher. That’s not a mistake — that’s daylight robbery. I called the store immediately after I got home. The person on the call acknowledged the transaction and asked me to call back in 30 minutes. When I did, he had the audacity to say the CCTV footage was blurry — at a fuel station, near the cash counter, where cash is being handled daily? That’s either complete incompetence or a shady excuse. To top it off, he hung up the call with no apology or resolution. This is unacceptable. The cash handling is suspicious, the customer service is pathetic, and the excuse about blurry cameras is beyond ridiculous. Coles, this is not how you treat customers — fix your staff, fix your systems, and fix this mess.nNever recommend
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