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Reviews, get directions and contact details for Secure Parking - Marcus Clarke Car Park

Secure Parking - Marcus Clarke Car Park
"Car park located at 121 Marcus Clarke, Canberra. Enter via Childers Street. Disability access - restricted lift and ramp access at this car park. Suitable for vehicles up to maximum height of 1.90m"
Address: 121 Marcus Clarke St, Canberra ACT 2600, Australia
Phone: 1300 727 483
State: Australian Capital Territory
City: Canberra
Zip Code: 2600


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
It's a good week if you can get in and out without ticket and exit gate issues. Also that Philippines call centre that answers when you have issues. It more convenient just to select lost ticket that talking to them. Good business model!
I would give zero stars if I could.. came in time for early bird $16 all day, woman over the box even confirmed this. Ended up being charged $26. Absolutely appalling & terrible service. The fact they make you pay with a card and don’t allow you to pay with money is so wrong
Warning do not park here. They only accept credit card, no cash and no applepay paywave etc. plus there are no staff. Help is a Filipino call centre and the poor staff pretty much can't do anything to help. It took four calls before they said they would let me out and call later to pay by card. They also charge 2.5% for using a credit card. What a shocker.
Early bird $16: you need to exit between 530-700 pm Want go earlier $26 pls. Will never park in secure anymore. What they are after is only money
How much is your time worth? Great if you like sitting in your car waiting in line for ages. This car park has 4 ample levels of parking, and only 1 boom gate exit, which means you can easily spend 15-20 minutes waiting in line to leave if you try to get out during peak periods. Might be OK if you're parking outside of peak periods, or if your time is totally worthless. Take the bus or park elsewhere if you've actually got somewhere you need to be.
This car park is a shamozzle. The boom gate regularly doesn't work holding up traffic. You can't get any attendant for the life of you. Also, it's $17 PLUS credit card fees, which they don't tell you about - and you can't pay cash. Cheaper parking in Canberra elsewhere. The charging doesn't make sense either. If you park for part of the day it's more expensive.
Many of the car parking spaces are labelled as being for small cars yet huge SUVs park in the spaces. Whilst the maximum daily rate is $17+ credit card surcharge there is little tolerance for marginally exceeding the 4 hour rate of $9.00. 1 boom gate entry and 1 boom gate exit leave much to be desired if the boom gates become non-functional or car park customers have issues with their parking tickets. Otherwise the car park is well located in the City West area.
Super expensive! $25 to park for 4+ hrs. I have school drop off/pick up and I miss early bird specials which is now $20 per day btw. Machine breaks down a lot, and my ticket always has an error so I struggle to get out. Been parking here for 2 years, but now I will go elsewhere.
EXPENSIVE!! $8 an hour! On numerous occasions the card that I get from the machine in the morning gets a bad card signal in the afternoon and I spend 20 mins trying to contact secure parking to get out, the customer service is terrible on each occasion. There are four levels and not every level has a parking machine.
Idiotic layout meant big cars would struggle to navigate this car park. Level 4 is mostly reserved, but they strangely still let you in to stare at spots that you can't park when rest of the unreserved spots filled up. To top it all off, don't try to leave this car park between 4:30pm and 5:30pm or you will spend a lot time doing nothing and stuck. I do pity the staff, a lot of issues with this place is to do with its bad design in the first place. I hope the architect sees this and stop making the same mistake again.
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