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Salera's Jewellmasters - Fountain Gate

  2. Noble Park North Jewelry Store

Reviews, get directions and contact details for Salera's Jewellmasters - Fountain Gate

Salera's Jewellmasters - Fountain Gate
"Salera’s is a family owned and operated jewellery and watch business with stores throughout Melbourne and metropolitan Brisbane.We have been servicing the needs of discerning jewellery and watch buyers in Australia since 1953.With six generations of European goldsmithing and watchmaking knowhow, Salera’s are confident that we can help with your jewellery, premium watch and gift requirements whilst at the same time making your shopping and buying experience enjoyable and memorable."
Address: Shop 1185, Westfield Fountain Gate, 352 Princes Hwy, Narre Warren VIC 3805, Australia
Phone: (03) 9703 0172
State: Victoria
Zip Code: 3805


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
NEVER AGAIN! These people do not even deserve a single star. The ladies working Thursday nights are extremely rude and stupid. I do not understand why do people like them get hired in a customer service/sales position when they have 0 ZERO behavioural knowledge. First off all they sold a discontinued guess watch for $300+ to my fiance and online price was only $110. If it was $50 more expensive it is okay but it's 2 times the price it's worth. Secondly when we took it back there, the ladies straight away very rudely said, 'we don't price match online - speak to manager who was apparently not there and couldn't be disturbed as well. So my fiance left his contact details and the manager came back to us the next day with no resolution. We had to contact their head office to be able to get store credit who were helpful. But the sales ladies need some good lesson or belong to a butcher shop not a jewelers.
Terrible customer service. Lady served me looks like doesn’t care about selling. When i ask her that i want to pay with Humm she said they only take card or cash in store. On their website it clearly saying payments option humm is acceptable. Even after enquire from their head office they confirm yes stores are taking humm as payment option. Management needs to look into it, you guys need a new and knowledgeable staff. I end up buy the same watch from muzzucchellis which are in same shopping centre, paid their with humm in store and their customer service is superb. This store is time waste.
I tried to get my watch repaired under warranty today, but the staff have no knowledge of Australian Consumer Laws. First they insisted I show my warranty card, then tried to argue that the watch had to be sent to their head office for assessment to determine if it was actually a warranty claim. This would take 8 weeks, they said. They didn't even look at the watch to see if if it could have been fixed in the store. Any competent watchmaker could fix it in five minutes. Here's a quick lesson in consumer law: 1 The warranty exists regardless of a store's processes. 2 Consumer laws override any store policies. 3 The warranty and contract exist between the store and the buyer, not the head office and the buyer, nor the manufacturer and buyer. 4 A warranty card is not required to get something repaired under warranty, just proof of purchase, which I had. I'll be taking the watch directly to Seiko and telling them about the 'service' that I got. The one-star rating is only to get the review up, btw. Update after store's response: I can see why your staff had no knowledge of relevant Consumer Laws, you don't either. Quoted directly from the ACCC's website: "You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees...", "The retailer can’t refuse to help you by sending you to the manufacturer or importer." "Since 1 January 2011, the following consumer guarantees on products and services apply. Products must be of acceptable quality, that is: safe, lasting, with no faults look acceptable do all the things someone would normally expect them to do." "Businesses must provide these automatic guarantees regardless of any other warranties they give to you or sell you." Your staff did not do anything at all to "provide a great customer experience". They didn't even look at the watch. They were solely focused on whether I had the warranty card and actively discouraged me by claiming the process would take at least 8 weeks. I explained that the bezel ratchet spring simply needed replacing, which should only take a competent watchmaker 5 minutes. The correct response should have been; "leave it with us, I'll get our watchmaker to look at as soon as they can and let you know". Your requirement for them to send the watch to your head office highlights the fact that neither you, nor they understand the law. My contract of sale exists with the retailer, not your head office, as indicated above by the ACCC. I also cite the relevant case law of Donoghue v Stevenson 1932. Note the correct use of the word, "cite"? I've wasted too much time on this. Expect a call from Consumer Affairs Victoria. You tried to suggest your voluntary warranty was my only protection under the law. Luckily, it's not. Please refer to the Competition and Consumer Act 2010.
I purchased a 18th birthday ring for my daughter. It needed repairing after approximately six months. I needed to return to the shop 3 times, as their computer wasn't working. They finally got their computer working so could put it through as a warranty repair. Two weeks later, I received a phone call to say, it was not under warranty. They wanted me to return to the shop to pay for the repairs before they would start work. I went to the shop and asked for my ring back. They said they would have it back to me repaired urgently by the next week. Two weeks later, still no ring. They said it hasn't been started yet. I told them I wanted it back not repaired I just want my ring. Still waiting ... I will never go back there again.
My daughter went in today with her partner to purchase a bracelet for their little girls first birthday and the lady didn’t show any real interest in serving them until she realised that they were interested in the white gold bracelet and not the silver ones! They still purchased but I wouldn’t of...that’s terrible!!
Extremely friendly staff. Made everything super easy. They were very knowledgeable and their watches were well priced. Really felt valued and would definitely purchase from them again!
Never again. My fiancee went into the store to purchase my engagement ring. The women there spoke to him like he was beneath them. Didn't show him anything, didn't let him browse rings that were on my "like" list as they were not "engagement" rings and I really wanted a ring from your store ....just a rubbish experience. No care for a special situation. Doesn't matter, he went to another store in the shopping centre where three customer service ladies advised him and helped him pick the perfect ring.
We took my wife's engagement ring for a repair - it was bent out of round. We dropped the ring off on the 22nd August, and had to chase them to find out where the quote was on the 3rd of Sept. Despite having our phone number on the paperwork they tried calling someone else. The ring is 18K gold with natural sapphires and diamonds retails for nearly $2k, the raw gold and gems are worth much less certainly, but definitely worth more than the $50 deposit they demanded to start the work because company policy. When we declined, we then found the ring is 'sent to our head office' and another jeweller, so it will be a couple of days until we can collect it. I will never do business with this company again.
Good thing they can bargain, was told a week to get the last piece of limited edition from their store in QLD, put a deposit. Waiting a week no news, I called they said still waiting, another week pass I went to store to learn that they cant have it. Maybe the staff give me "too low" price hence they sold to other person since they can, OK listen i dont mind loosing it for your profit but the thing is why I need to wait for double the time without even an explanation? I need to chase up 2 times for this matter. Lesson learnt!
Bought a Longines watch, came with an almost flat battery checked the instruction manual as to why the second hand skips in 5 second intervals-this is why, they didn’t bother cleaning the sticky residue off the back and no one aside from the manager can resize a watch. Seriously? Train more staff. What a waste of time coming in, been told to come three days later.
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