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Michael Hill Fountain Gate

  2. Noble Park North Jewelry Store
  3. Notting Hill Jewelry Store

Reviews, get directions and contact details for Michael Hill Fountain Gate

"In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. 40 years later, Michael Hill has more than 300 stores in three countries. We remain committed to creating quality jewellery for our customers to cherish for a lifetime. From 1979 til now and into our future, one constant underpins all that we do: we're for love."
Address: 352 Princes Highway, Westfield Fountain Gate, Fountain Gate VIC 3805, Australia
Phone: (03) 9704 8755
State: Victoria
Zip Code: 3805


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Very rude workers in fountain gate Michael hill store they don’t even say hi or ask what they can help with. It’s not the first time facing this situation it’s the third time so it’s confirmed that they are racist and rude. Would never recommend anyone to go to this store and will surely tell my family and friends to not go there anymore. Very upsetting.
Absolutely amazing service from Devina with picking out earrings! Super friendly, honest and thoughtful, will have to comeback in a few years for that engagement ring. lol
Highly disappointed with the customer service of this brand. I bought a dancing diamond pendant, with a lifetime warranty. Been only few months and the diamond isn’t moving at all. Someone in one of their stores said it’s a defective piece. Later they aren’t agreeing that it’s defective and not ready to fix it at all. What’s the point of lifetime warranty if these guys can’t fix the defect in the product. Been such a mental harassment taking the product to store back and forth. Never buying anything again.
Hi, I purchased a ring on 29/07 from the Fountain Gate store and there was no communication after the order. We paid a total of $1320 for the ring and the customer service was good when we purchased it. We were told we would get contacted in 4 weeks to pick it up, however we went into lockdown. We were not contacted in the next 2 months and did not know what was happening. I called the customer service phone number and they said they could not see our order. After calling the store's phone number every week out of panic, someone finally picked up on 30/09. The lady was quite rude and inconsiderate after we explained what happened. I asked her if the store was open and she mentioned that the store had been doing click and collect for a couple of weeks. I asked her about the ring we purchased and her response was "yes it is sitting here, you can come and collect it". There was no apology or acknowledgement that they had not contacted us. I am really dissapointed with the service as they were so keen when we were paying but the service was an absolute disaster after that. I understand lockdown affected timeframes but it looks like all they want is the money because there was no communication. I have been a Michael Hill customer for a long time and this is the last time I will be shopping there because we should not have to follow up with them on orders we placed 2 months ago.
Staff were super friendly and showed that they care for the costumer. I ordered my ring just before lockdown 7 hit, which meant it ended up getting trapped in the closed store. I messaged the store and got a call from the regional manager Jayson, who said he would fix the problem and get me the ring. He ended up driving to the shop picking it up and call me on his way home to say he had the ring and will be sending it out to me. I recieved it 2 days later and in times of covid those sort of delivery times are unheard of. Cannot thank Jayson enough and cannot fault MH
Friendly staff .. great customer service as always
I highly recommend this Michael Hill store. We purchased both our engagement rings with Michael Hill. One of the rings being at our local store - Fountain Gate and the other at Bourke Street Melbourne .The staff at this store are always very friendly and helpful and also not pushy allowing you to browse . The managers customer service particularly is excellent. He strives to make sure you receive the best service and happy with the outcome.I had some issues with my centre stone from another store and he ensured it was sorted properly, he explained the process and what was involved in assuring the centre stone was more secure. He is patient with any questions or concerns which helped make it a not as stressful experience especially as I'm fairly particular and fussy with my jewellery. In addition the manager went over and beyond to ensure I received my ring fixed correctly this time and sent it back to the jeweller when he wasn't satisfied. He also made sure it was on time for a very important function. My partner and I will definitely keep a look out for our wedding rings here. 5 stars for this store : highly recommend , thanks guys
One of The Worst thing we did is buying from Michael hill . They dont value the warranty. Staff at Fountain gate is very rude . Attitude upto the roof. Wasted $3000 for which they wont value the warranty.
Staff are always friendly and super helpful! Beautiful selection of rings.
Great service. Unfortunately couldnt get my engagement ring cleaned yet but they did fill out my Inspection record. Also lost a back too one of my diamond earrings, so they replaced it
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