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Regis Dandenong North

  1. Dandenong North
  2. Dandenong Retirement

Reviews, get directions and contact details for Regis Dandenong North

Regis Dandenong North
Address: 5 Bakers Rd, Dandenong North VIC 3175, Australia
Phone: 1300 998 100
State: Victoria
City: Dandenong North
Zip Code: 3175


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews
It’s taken me 6 months to write a review about this place. The stress and the anxiety this facility put me through over the years is mind blowing to say the least!!nI spent nearly 9 years visiting my mother and father in this facility. My father spent 18 months at Regis and sadly he passed away, and my mother was there for 9 years. And sadly passed away 6 months ago.nI spent a lot of time there visiting my mother I pretty much went there nearly every day.So I have seen a lot and witnessed things at that place that were not good. If I had my way I would have taken my mother out of there but she had dementia and that would have made her confused and removing her out of the environment she was accustomed to was not ideal. I could count on one hand the amount of good staff that were there because let me tell you there weren’t that many that actually cared about the residents. It was just a job to them. I could write a book about some of things that I endured over the years, the stress I went through countless phone calls, emails and complaints I made. I would hate to think how many. And not to mention how many different managers over the years I dealt with most managers were lucky to last there a year. One manager not long ago I think only lasted a few weeks! That tells me a lot about the place. Some of my complaints were dealt with but the same thing just kept happening over and over again. I could go on and on about the countless stories I have about Regis Dandenong but I’d be writing a book not a review. What I would say is think very carefully before you put your loved one in this place. I cannot turn the clock back but if could I would never have placed my loved ones in this nursing home.
My stay at Regis Dandenong North whilst recovering from orthopaedic surgery was fabulous! Beautiful gardens surround this facility..nI thoroughly recommend Regis Dandenong North for the following reasons.nThe staff were always friendly helpful and absolutely professional sometimes even under extreme duress...meals were always served promptly on time...the rooms are first class....most with private bathrooms and comfortable beds ..nwhich is most important.
I'm an agency PCA/PCW, who has worked in multiple facilities aged care, rehab, hospital, including Regis Shenley Manor, so my review is somewhat comparative.nnUnfortunately, Regis Dandenong facility-wise is an old building with rather small, very basic rooms. The bathrooms are very cramped an issue for residents with mobility aid. The food will cover essential nutrition but is not nice this affects the appetite of residents and affects their health. I was surprised by this due to working in Regis Shenley Manor previously extremely nice food & reasonable sized bathroom.nnThere is the general sense that Regis Dandenong is very short on funding and rather short-staffed each time I worked there there was multiple - 3- 6 agency staff. It's nice to have more shifts as an agency staff myself but I'm very aware that permanent staff is preferred for aged care where they can get to know the residents their various behaviours, preferences, needs properly. This is particularly important in facilities where the handover is verbal only no handover sheets given to each care staff which is the case for Regis Dandenong.nnThe permanent staff I met are EXTREMELY hardworking and very familiar with residents and know how to work with their habits. I honestly feel impressed and sympathetic for the permanent staff here, as the workload is very demanding and they manage so much with very little time This is true for most aged care but particularly here. Unfortunately this does mean little 1:1 time with residents, due to prioritising their basic needs toileting, hygiene, nutrition first. Several of the staff have worked here for 5+, 10+, and even 15+ years, which I respect a lot. The work they do here is easily worth double what they are currently paid per hour.nnIf you currently/are considering to have a family member here, consider coming in to feed them some home cooked food/snacks that fit their requirements, e.g. soft foods. If they do not speak English, consider bringing multilingual/visual flash cards as a communication tool. I do not recommend this place if they use mobility aids such as walker or wheelchair due to the bathroom size.nnIf Regis Dandenong management see this, I recommend printed handover sheets for agency staff, revisiting the menu actually look at it and ask yourself, would YOU eat this?, and though I'm aware this is unlikely, pay your permanent staff more. They absolutely deserve it.
My parents were fortunate enough to be able to get respite at the facility coordinator in 2019. From previous personal employment, there were certain things I was looking for and Regis met those. Specifically, food, hygiene, and professional management.nAfter my Mothers passing in early, 2020 COVID hit hard for me and specially my father. Dad went into lockdown. Regis Dandenong was a facility that did not have COVID. More to the point, staff were honest and respectful for the needs of the residents.nSince then, I have had many concerns for my father. Management Toni had a special way of putting my mind at ease and responded and more importantly actioned my concerns promptly.nThere is no doubt in my mind that I would recommend Regis, with the current management, to anyone who needs support for their loved ones.
Wonderful and caring staff. My mum spent her last weeks here after moving her from another residence that was not looking after her properly. The staff were compassionate and caring. They gave my mum respect in her final days. All staff were great but one staff member Chris went out of her way to help my mum, me and my family through this traumatic time and gave me support and comfort for which I am eternally grateful. Thank you.
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