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Quality Suites Beaumont Kew

  1. Kew
  2. Balwyn Lodging

Reviews, get directions and contact details for Quality Suites Beaumont Kew

Quality Suites Beaumont Kew
Address: 7 Studley Park Rd, Kew VIC 3101, Australia
Phone: (03) 9853 2722
State: Victoria
City: Kew
Zip Code: 3101


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Reviews
I’ve stayed at this accommodation for 10 x1 nights with the most recent being late March 2018. Unfortunately, I wont be staying there again as the cleanliness is below acceptable. The accommodation never felt clean - as per photos - Filthy utensils, dirty bin lid, ants on the kitchenette bench, the curtain was dirty and the window frame very dirty, sticky carpet and the bathroom floor and toilet not really clean. I mentioned this to the front of house staff (including, on one occasion the owner) but nothing seemed to improve over the time I stayed in the room. In fact on my last night I am sure the linen on the bed had not been changed from the previous guest. There were hairs in the sheets. This has nothing to do with the needed modernisation that other guests have complained about. Although I do agree that some updates in the room and particularly the carpet on the stairs in needed. The front of house staff were not at all friendly or welcoming just very transactional and quite dismissive. For a four star rated hotel this simply is not acceptable and is indicative of a business that does not place hygiene and the comfort of guests as its main priority.
7 years ago (06-04-2018)
WARNING DO NOT STAY HERE The most unprofessional staff alive. They lie about price. charged card more than quoted. Then charged $50.00 for mini bar before entering room. Said it would be re embursed within 2 days. 4 days on No money. Manager Eva lies. ACCC and Fair Trade notified of dodgy practice. room dated and dirty.
7 years ago (07-05-2018)
Absolutely abysmal - a huge warning to anyone who is looking to stay! From the offset the service was extremely disappointing. We stayed here as a large group and felt like we were a hinderance rather than a group of paying guests. There was only one lady working on the desk who proceeded to tell us that the rooms were not ready because we kept changing our room configurations. The 'manager' who wasn't there (and wouldn't attend) told our tour leader to go away for 20 minutes whilst it was sorted, which after another hour it still wasn't. Eventually we were checked in and despite asking for queen beds we were given two singles and told to effectively deal with it until the next day as there was no one to fix them. The next day the beds were just made 'together', however this was only with a double doona and two single fitted sheets (Seriously... is this really a hotel??), but not bound together so my husband fell through. The following morning we asked a lady at the counter (someone should really give this hotel a uniform as checking people in whilst wearing a tracksuit was less than professional) who after she was moaning about our group being a hindrance to another guest said she would eventually get our beds made properly. We also only had fresh towels for ONE day of our stay as there was no housekeeping for the rest of our stay and any time you asked the receptionist (who was seldom there... but replaced by a lovely sign saying to call a number, but only if it was an EMERGENCY) for anything you got the impression you were less than important. Poor cleanliness, a disgusting smell throughout the reception and hallways, lack of communication and a general feeling of not being welcome marred an experience and I cannot urge people enough to never stay here. Avoid. Avoid. Avoid!
7 years ago (06-04-2018)
Very terrible, bad location, bad service, bad view, and the reception service is very terrible. The most terrible thing is this charge extra money from my account! ! Pay attention everybody !!
7 years ago (02-02-2018)
Cheap and cheerful. Very close to a tram station for easy access to the city. The bathroom was a little dated, but good value for money. Got the best price from their website, not any third party sites.
7 years ago (04-10-2017)
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