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QCAT

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QCAT
Address: Level 9/259 Queen St, Brisbane City QLD 4000, Australia
Phone: 1300 753 228
State: Queensland
City: Brisbane City
Zip Code: 4000


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
Absolute waste of time. We took a company to Qcat to try and get a refund for unlicensed and incorrect work with regards to a retaining wall. It was dragged out with 5 different hearings before a main hearing in Jan 17. We are now end of April 17 and still have heard nothing. The person we took to Qcat never showed on numerous occasions after being told that a decision could be made in someones absence, which never happened. If you don't show up they will wait and accommodate the other party. Senior Member Allen was who we had preside and he was horrible! He came in with a massive attitude, he did not want to be at work and talked as if he was far more superior then the average person. Better off to deal with things yourself then with QCAT. Absolute waste of time and money. UPDATE: Feb 18 - still no result and when contacted told we will be updated when a decision is made. This is beyond a joke. It states on their website a decision should be made within 3 months! QCAT and the whole system is disappointing and will waste your time. FINALLY 5/3/18 we just got result and we got what we where after :) Happy days but boy did it take forever! If you get Member Allen be prepared to wait!
8 years ago (05-03-2018)
QCAT is an absolute joke of a system. We went through QCAT because our landlord refused to return our deposit despite us leaving the house in immaculate condition. The only reason the landlord was keeping our rent was because she wanted vengeance for us breaking the lease early - this is a woman that we had to file a police report against because she was showing up at the property without permission and unannounced, and even harassed our soon to be landlords. We did everything by the book, including invested countless hours in photographing our evidence and making copies available for every person present. Our landlord showed up with a photo album containing pictures of items we had never seen before as her "evidence" for claims she never made until the day of our QCAT hearing. The judges at QCAT actually copied the pictures for her and gave them to us, meanwhile refusing to watch a 5 minute video that we made upon exiting the property, which would have cleared everything up because every claim she made was refuted in the video. They also did not look at any of our evidence and became annoyed and wanted us to hurry up when we tried to get them to look at our evidence. At one point, the judges agreed with us that the images she had of some curtains did not match the images of "damaged curtains" that she was claiming we did. The most absurd of her claims was that we broke a key in the door, so she had to replace every lock in the house and wanted us to compensate her for it. Yet, as I pointed out, she never claimed that a key was missing until that moment - there was no mention of a missing key upon the exit report and we had pictures and video of all of the keys being left on the counter upon our exit, as well as proof in the video that the door unlocked and locked. The judges seemed to be on our side, until suddenly at the end they weren't. They ended the case saying that "clearly, someone is lying and why would our landlord lie?". Um, to take our money, perhaps?! And that was it - they sided with her in full. I would NOT recommend going through QCAT.
8 years ago (14-01-2018)
Unbelievable with written formal information, but unqualified to really help anyone with the basics, one needs to be a Qualified Lawyer/Solicitor to properly understand what they say…, you are much better off seeking your own legal representation
8 years ago (15-03-2018)
My experience today with the QCAT court process was one of complete professionalism. The legal representative who heard and mediated the case was articulate and concise, he knew the tenancy act and applied it fairly and accurately. I felt heard and my views were taken fully into account. This was a case where the managing agent pressured by the owner, who was selling the property, decided to take from the bond of $3400 over $2000 in unjust and unwarranted claims of cleaning and gardening, hugely inflating cleaning and gardening charges. For a property that was left in A1 condition. Justice did prevail and this clever legal representative saw right through their actions and failure to follow the act.
9 years ago (23-11-2017)
Accepts unsubstantiated evidence from dodgy landlorda and obviously does not yake into accoubt the actual.facts this is a corrupt and unjust gob department . Bullies
8 years ago (31-01-2018)
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