facebooktwitterpinterest
mobil menu

Prouds Jewellers

  1. Earlville
  2. Cairns Jewelry Store

Reviews, get directions and contact details for Prouds Jewellers

"Founded in 1903, Prouds the Jewellers is the largest and most trusted jewellery chain in Australia. With over 260 stores nationwide, discover the largest selection of quality jewellery, watches and giftware, always at low prices. Prouds the Jewellers offers an enjoyable customer experience that cannot be matched by other jewellery stores. Visit us at Earlville, browse our extensive selection and find the perfect piece for you, or a gift for family and friends!"
Address: 537 Mulgrave Rd, Earlville QLD 4870, Australia
Phone: (07) 4054 3334
State: Queensland
City: Earlville
Zip Code: 4870


Update Info

related searches: prouds opening hours, prouds afterpay, prouds catalogue, prouds watches, prouds rings, prouds earrings, prouds necklaces, angus and coote
Similar places near
Angus & Coote Angus & Coote 8 miles
Goldmark Goldmark 62 miles
Michael Hill Cairns Michael Hill Cairns 116 miles Tourists ! This is a must see store. Fabulous jewellry of every sort. The Earlville s...
Cash Converters Cairns Cash Converters Cairns 3 km If you find yourself in a hard place and need cash quickly for items that you have. F...
David Taylor David Taylor 4 km
Bradford Coins Bradford Coins 4 km
Pandora Pandora 4 km Had a happy shopping experience here, Viv is nice and supportive ( and comes from Tai...
Angus & Coote Angus & Coote 4 km Always having big sales. I wonder if their prices are marked up?
Maurizio Jewellery Designs Maurizio Jewellery Designs 4 km
Goldmark Goldmark 4 km I have bought few month ago à ring there. To do my wedding request. I am from France....
Wallace Bishop Jewellers Wallace Bishop Jewellers 4 km The photos I took tell all. The store is a magnificent browse. Have a look at the won...
Relics on the Reef Relics on the Reef 4 km I got a cute set of green fired amber earrings from here, I wear them every day.
Lovisa Lovisa 4 km Thankyou Lovisa I had my nose pierced last week, the young lady who did my piercing w...
Fuse Silver Fuse Silver 4 km Sensational sterling silver specialists. See the photos for a small part of the stock...
Prouds Jewellers Prouds Jewellers 4 km Customer service poor. Just the first time I went there was served by Margaret, she's...
Michael Hill Michael Hill 4 km The place to go! Don't waste time in nearby jewelers (like I did)
Country Road Country Road 4 km Country Road offers modern Australian style for woman, man, child and home.
Emma & Roe Cairns Central Emma & Roe Cairns Central 4 km
Reviews
Been here a few times and customer service has always been good, pleasant and friendly. They helped me replace a chain I had purchased that was too small. Recommend this place.
Today my husband and l went into Prouds Earlville Branch in Cairns. Far North Qld. I would like to Congratulate you on the Wonderful caring Staff. We were serve by a delightful lady named JUNE. We are in are in our mid 70's. and June was a Wonderful help and Certainly an asset to your Establishment . Nothing was too much trouble for her. Thank you Prouds for such Professional Staff. Regards John n Patricia Robertson Edmonton. 4869.
The team were disorganised, rude, seemed no one knew what they were doing and were fine with answering ‘I don’t know’ without any follow up. Store manager was rude to her team and customers, needs training on how to be professional. Very disappointed with the service and will not be going back.
Please sit back and relax while you read this, since we do have alot to go through. EDIT: I will change names of the sales reps. I came into the Prouds store at Earlville with my friend Brodie to pick out an engagement ring for my partner. My first interaction was with a sales representative named L Nice enough guy, seemed fairly new but was happy to help. As we went through some rings, I explained to them that her ring finger size was going to be quite small as she is a very small girl. L explained to me that they could only resize upto 2 sizes, anything beyond that would require a special order, however only items in the catalogue could be special ordered; yep no worries. So picked out a ring I liked, asked L is this in the catalogue? Also is there any extra fee for a special order in her size? L said yes, it is in the catalogue and no it does not require any extra funds to have it special ordered. While I was waiting for the ring to be cleaned, I was looking through the catalogue and noticed the ring I picked wasn't in there, so I asked L again, is this ring in the catalogue? He then scanned the barcode on the ring and said yes it is. When we went upto the register, I was speaking to a lady named M and asking her about the process of special ordering, she explained it is about 8-10 weeks to process, I also asked her again if it was to cost any extra to have it ordered into her size and she said no. Satisfied that I had made the right decision, I went on my way. The next day I proposed to my partner, she said yes. The day after that, we went into Prouds to have her size measured 22/09/20. M was also serving us that day. As expected, she was over 3 sizes too small for the ring. M looked up the ring in the system and said, this ring is listed as inactive and cannot be special ordered, it will have to be remade and will cost $199. I said to her, I was told by yourself and L 3 times that special order won't be a problem and will not cost any extra. She said yes I know but the computer system hasn't been updated. I said well that's hardly my problem, I reconfirmed 3 times that it wouldn't be an issue and it wouldn't cost any extra and you confirmed that. I then asked if there was any discount that can be given and she said no. I said well I want a refund and go somewhere else and that's what I did. Throughout this whole experience, not once I never once was apologised too from M or the store manager, M and the store manager was quite rude, and seemed to want me out of their hair and at all stages of the conversation I was firm but polite. We weren't even congratulated for the engagement. The money was never the issue, its the principal, and the customer service. Despite the amount of times I had asked, I was always told that it would not cost extra. I will not shop at any Prouds store again
Cairns Central shopping Center, always very good customer service without being to pushy. Very helpful about items you wish to view. Has Afterpay now and sale items are good quality brand names. Good display, easy to see everything.
Friendly helpful staff plenty of jewellery of different types suitable for all types and occasions and affordable as well
Great service friendly staff
Comment on this business

Prouds Jewellers map

to add Prouds Jewellers map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0032 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy