PETstock Mornington

Reviews, get directions and contact details for PETstock Mornington

Address: 1128 Nepean Hwy, Mornington VIC 3931, Australia

Phone: (03) 5975 7477

Website

State: Victoria

City: Mornington

Zip Code: 3931

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I usually shop at one of their local competitor stores due to a previous bad experience with Petstock, however I was recently in urgent need of some food for my Blue tongues and ventured in store looking for mealworms. The staff member, Reece, was excellent. He not only gave me some new food items for my lizards but spent 10 minutes helping to diagnose a potential issue I was having. As it turns out he was SPOT ON with his advice according to my Reptile Vet. 

So thanks Reece and Petstock Mornington, you have regained a customer.

 7 years ago (19-02-2018)

Usually I’m at least satisfied with the customer service here, and the acceptance of dogs of all breeds- however today’s experience has tarnished my loyalty to the store. 

Firstly their flea and wormers that were on sale had the stickers in front of the wrong size products. Nothing too bad, just a bit disappointing and frustrating.

However the overall lack of friendliness in the store today, specifically shown to my dog who wears a head harness (Not for aggression, just simply to be able to walk her easier), which we’d even purchased from the store after an amazing employee recommended it for her a few years back. I would have thought the atmosphere of the store would’ve been lively, due to a dog rescue bbq happening outside and a kitten adoption near the counters.. but the sheer ignorance and even distaste for my kelpie shown today has left a foul taste in my mouth, especially because she was incredibly well-behaved and wasn’t causing any trouble at all. 
As I’ve said a number of times now, I’m just thoroughly disappointed that I had to leave one of my favourite stores embarassed and frustrated. I’m not expecting a red carpet to be rolled out for her, but simply the same friendliness and welcoming-manner that was shown to other dogs who were in the store at the same time. 

Just because she was not fluffy, pocket-sized and sparkling clean, it shouldn’t mean we should miss out on quality customer service we used to know.

 7 years ago (10-02-2018)

Has great range of stock and usually friendly staff however paid $20 for 2 dogs to use baths, water was freezing cold (too late to stop once you have soaked your dog!) baths blocked up and attitude of staff was come earlier on a weekend before water runs out! Been coming here for 10 years with 2 dogs, won't be back, plenty of other shops to go to.

 8 years ago (20-08-2017)

I had a great experience at the store. Callan one of the employees provided a lot of good customer services and was very helpful. He knows everything about reptiles and fish and provided a lot of help and information all around great experience at petstock.

 8 years ago (03-07-2017)

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Reviews, get directions and contact details for PETstock Mornington

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