Penno Smash Repairs

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Address: 11-13 Piper Rd, Bendigo East VIC 3550, Australia

Phone: (03) 5442 1700

Website

State: Victoria

City: Bendigo East

Zip Code: 3550

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Repairs carried out were prompt & I had no issues with. The repairs only took a few days more than expected due to a Parts issue.nnImportantly I was able to see progress of the repairs when I called In unannounced. In fact they brought our car out to view. I asked for some touch up paint & that was no problem. A Taxi was organised for me to pick it up as I live well out of townnAll in all 4-5 StarsnThanks

Don't choose Motor One as your insurance repairer. Professional looking exterior papering over typical, terrible service for insurance customers. Made my claim in May for a kangaroo collision, got my car back in October. 6 week wait for initial assessment, 6 week initial lead time for repair, which was then a month late. If I hadn't been able to borrow a farm ute from family, I would have lost my job. No communication aside from automated timeline updates from RACV that had nothing to do with reality. I called when repair was 2 weeks late to request information. Staff member couldn't even tell me where my car was. Was told I'd get a call back that day. Nothing. This happened twice more when I called again. No information or explanation given at collection. Completely inexcusable neglect for their clients. Avoid.

Terrible experience with Motor one. Do not recommend! Reception staff were friendly and helpful, site manager was not! Timeliness given were not accurate, communication extremely poor. Will never use again!

Very disappointed with the job done on our car ,it’s what they call an orange peel effect on it communication with Aami was bad and when we needed to know anything we had to ring Motor One car was there for a week we were to get it back on the Friday. We hadn’t herd anything   My hubby rang motor One and we were told we wouldn’t get it back till the next week , we rang on the Monday and was told we would most likely not get it that day…  They did ring later in the day and say it would be ready  by 4pm .. some of the marks are still on the car , and we could not leave a review on the link they sent , it told us to remove our comments .. not happy at all …nWe certainly won’t be going through Aami again or Motor One..nnWe would be like to acknowledge thatnSince this ReviewnMotor one have repaired all things on our car and they have gone above and beyond for us . We would like to thank them very much for taking the time to talk to us about what was wrong and going out of their  way to make us happy …They also explained what could have happened to make the paint work look like it did …nThis was very much appreciated ..nWe would also like to thank Ed who assessed the car and Annette .. Both have been very helpful.. Thanks to all, we are very happy with Motor One  for the way they handled it all .. Thanks Again ..

Very committed, caring & pleasant staff who went out of their way to give me the best service & quality under very difficult circumstances. Highly recommended.

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Reviews, get directions and contact details for Penno Smash Repairs

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