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Novus Auto Glass

  1. New Plymouth
  2. New Plymouth Car Repair
  3. Taranaki Car Repair

Reviews, get directions and contact details for Novus Auto Glass

"Novus® are the leading National Glass Repair team. Our Superior technicians at Novus® Taranaki will prioritise your claim, with a fully comprehensive service to suit your individual needs.Our seamless service provides you with the advantage of a complete and personalised process with minimum disruption to you. Mobile technicians and preferred Insurance Supplier status keep us at the forefront of our industry."
Address: 70 Hurlstone Dr, Waiwhakaiho, New Plymouth 4312, New Zealand
Phone: 06-758 7976
State: Taranaki
City: New Plymouth
Zip Code: 4312


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Reviews
Didnt go further than the receptionist as didnt seemed bothered put me off
Helpful friendly and did without any drama.
My Partner and I had a replacement windscreen done under AA insurance. The initial windscreen took longer than the 1 week we were told it would take to order. Once the windscreen was fitted the Car was collected but after heavy rain it became apparent that the seal on the windscreen was leaking. Novus were informed, but were unable to see to it until the following week, during which time the car interior became sodden with water above the dash. After Novus took the car in to check the windscreen they claimed the leak had been fixed, but afterwards the windscreen began leaking even worse than before. By this point the cars interior was quite negatively effected by wet and the drivers seat and carpets had become mouldy. On our third attempt to resolve the problem my mother delivered the vehicle and wanted to show the staff where the windscreen was leaking, but the boss declined, saying that they didn't need to know as they were just going to take the whole thing off. After all of this, the car needed to be valeted because of the damage to the car interior, Novus told our insurance company that they had seen no evidence of water damage inside the car despite us providing evidence of the leaks via photos. In our opinion AA insurance should stop using this repair agent and we suggest others reconsider their choice of repair agent.
Tracy got right onto the job of accessing the windscreen chip. Unfortunately she had to advise me a full replacement was required and book me in for it.
Had no problems, they were great
Terrible service and utterly slow delivery of service. They refused to give an indication as to how long it would take to receive the glass they ordered because they knew it would take a month! I called a week after requesting for the service to get an eta just to get a rude rep on the phone saying that there''s no way to know although all the real reviews here mention 3+ weeks. all the other real reviews here say the same. the 6* reviews are bought for sure.Service: Auto side window replacement
Poor service .Yes l arrived just before closing time for LPG fill up. Young guy filled it up and just left by the side of my camper. Yes, l can place and attach, however, business is tough and trust me a little service goes along way with me - l would not return there
Novus done a great job replacing my broken windshield on my Subaru. They went out the way to find me the correct windshield that has the heating element along the bottom and has a extra wide tint strip along the top so that was excellent. They also used a brand new molding for the install which I was very happy about. Friendly and helpful service which had extensive knowledge about doing the job correctly to a high standard as requested by me and all within a short time so I could get my WOF.
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