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Novotel Perth Murray Street

  1. Perth
  2. Perth Hotel

Reviews, get directions and contact details for Novotel Perth Murray Street

Novotel Perth Murray Street
Relaxed quarters in a laid-back hotel offering a chic lounge/bar, a sauna & a heated rooftop pool.
Address: 388 Murray St, Perth WA 6000, Australia
Phone: (08) 6371 6371
State: Western Australia
City: Perth
Zip Code: 6000


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Reviews
I come regularly to Perth for work. This was is my first time staying at the Novotel Murray St and hopefully not my last. The hotel is well located. It’s a modern hotel with a beautiful reception area. The breakfast is awesome with great variety and not just bacon eggs and cereal like lots of hotels. I’m very grateful for the variety and healthy options. The room is modern with ample storage space for luggage and hanging space for clothing. The staff are super friendly. Big shout to the guy from housekeeping - great service. Also room service is very good too. All round a great place to stay when working away from home.
Room was small. Beds were on wheels and kept moving easily. Didnt change towels when wet. Didnt replace used glasses etc in room. Meals and drinks were expensive. Not a very good range of Gluten Free and Lactose Free options. Staff are very friendly. Room was very clean. Pool is heated and wonderful for the kids.
I was pleasantly surprised by how great this hotel was. The room was clean and spacious with a really comfy bed. The outdoor heated pool was a highlight, and the gym was very well equipped – much better than expected. There’s also a cute little bar downstairs that’s perfect for a drink before heading out. The location is super central, and the late checkout was a nice bonus. Would definitely stay again!
I would like to take this review to tell something about the housekeeping issue on my last day 28 September, which had developed into a worse experience later on that day by the reception manager.nnDue to word limit, I keep it short here, the housekeeping staff appeared in front of and next to my room but didn’t clean mine, I had to go out twice and waited till the checkin time was passed and my room still not cleaned.nnI followed the information on the card given upon my arrival, dialled 6325 to contact the duty manager about this, it rang for a while, then the reception answered the call wasn’t it supposed to be the duty manager?. I told the reception my request and asked the towel stuff to be replaced ASAP. Roughly after 25min, nobody came, but I heard some noise outside, I opened the door and saw the card saying ‘I put the Not Now sign on and cannot deliver housekeeping’. Well, i was really pissed off by then.nnI found the housekeeping staff who was doing her job not far from my room. She showed me a photo, that seemingly the ‘Not Now’ sign was put on my door I cleared knew that I put ‘please come in’ side on… plus, if the reception did inform her, she would have known I needed the service I checked with her on whether she got the message from the reception telling her to replace my towels and cups as soon as possible, she said she didn’t.nnYou could say it’s within hotel’s normal time for housekeeping to be done, but why the housekeeping had done to the room opposite and next to mine, but not mine!nWhile I phoned to replace the towels asap, why the message never went through to the housekeeping staff!?nnDramatic things happened in that afternoon to escalate the situation, I received a phone call from the reception manager, what I heard via the phone was saying I wasn’t satisfied with the housekeeping while he tried to let me know how the housekeeping works in this hotel.nnI asked to talk in person in the lobby to this manager, surprisingly, I was told that I just wanted to be aggressive! Why would I suddenly become aggressive on the last day of my 4-night stay? Who made the call to my room to educate me, and now I became the aggressive one, well, you gave me the chance and provoked me to. After that, he suddenly left me in the lobby and went back to his office… I was really impressed such scene would ever happen in my life, someone who’s not satisfied with the service to be told aggressive…nnRoughly 5 minutes later, the manager came out to continue the talk… He might say he left me there to let me calm down, but is it appropriate to leave your customer there in the middle of the conversation? What if I just left like what he did, how the conversation would end?nnHere, the ‘alleged aggressive’ took responsibility to stand in the lobby waiting to finish the conversation that the ‘customer service’ manager had started with a call to his room. Sad and ironic, isn’t it?nI understand that the information he received was from the staff side, it might sound like i made trouble without reasons. But the way he tried to solve the issue by educating me, and left me alone in the middle of the conversation was totally unacceptable. He apparently only thought about things from the staff’s side at the beginning.nnI told him what was exactly written in the first part of this review, I believe he eventually understood my concerns and unsatisfaction. He tried to offer what he could to make me happy, really, I’m not the kind of customer to request things for making complaints.nnI spent time on writing this, I don’t need a reply I clearly know how official the response would be, I do this for the future potential customers you may serve not to experience what I have had.
I appreciated the spacious and clean room, and the pleasant scent in the hotel lobby. However, I was taken aback to learn that I needed to pay for a knife and two plates in a full-service hotel. This was a unique experience for me, as I have never encountered such charges in hotels across Asia. I simply intended to use these items in my room and had no intention of taking them away.
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Novotel Perth Murray Street map

Directions to Novotel Perth Murray Street with public transportation

Murray St King Street Cat Id 98 70 meters
Red CAT
Hay St His Majesty'S Cat Id 88 150 meters
Red CAT
Wellington St Arena Cat Id 60 160 meters
Yellow CAT
Milligan St After Murray St 190 meters
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31
910
Milligan St Before Murray St 200 meters
30
31
910

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