Northline

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Address: 65 Strezlecki Ave, Sunshine West VIC 3020, Australia

Phone: (03) 8311 7520

Website

State: Victoria

City: Sunshine West

Zip Code: 3020

Opening Hours

Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Picked up a car hoist from them which was delivered from W.A. Was confused as to were to pick up as i wasn’t a courier or truck and the entrance for private pick up was shut. Was easy to deal with reception and for lift operate was consider or my package when loading it on to my trailer

Terrible customer service. I made a booking for a collection and after the consignment was not collected I phoned to inquire when collection would be. I was told they couldn't give me a date. The consignment is a number of large boxes that need to be moved to an easily accessible location every day, in hope that they will be collected. No apology and no solution is absolutely unacceptable.

I’m a pretty patient person and understanding to the extra stress put on companies with covid but I have a parcel sent out on the 7th Feb, this quickly arrived into the depot in Melbourne but since then has been no update. I have called to follow up only to get a response saying they can’t not give me an eta on the delivery but I can arrange a time to come in and collect. Which is not something I am able to arrange. When you pay for a service you expect a service to be provided but my goods are currently sitting in a depot for almost a month now with no eta and no contact from Northline. I find this really disappointing. My children are also very upset as they wait to received their birthday present

Delivery driver did not want to go to the effort of driving down my driveway and unloading. When I pointed out many trucks and delivery vehicles deliver to me regularly he told me he could leave my pallet in the middle of the road or I could pay to have them come back and deliver it another time. Company now refusing to deliver my items unless I pay them more whilst claiming no vehicle can safely drive down my driveway… was just a lazy driver who admitted he had 11 more deliveries to make and would get them in on time.

I cannot overstate this - do not, under any circumstances, engage with this business.  Aside from not delivering a consignment which, let's face it, is their only job, their customer "service" is beyond the worst thing you have ever experienced. I was advised that they would provide no details to me the sender - whose goods they are holding on the location of a consignment that was sent more than 5 weeks prior. I was advised that I must speak with a particular person who would not be available again until the following day it was 3pm on a weekday. I was advised that the superior of that person was also unavailable - and that no other person was available to speak with me. The agent - Rachael - then advised that she was going to terminate the call - and hung up on me.  Northline, you are an utter disgrace. Get out of business and save us all.

Would give 0/5 Stars if I could! Have been waiting 5 weeks now for a delivery from WA.  The package has been tracked as received into their Melb Depot for the last 3 weeks. Their tracking info is useless. And their customer service are equally hopeless.  I have called several times cannot be given an ETA as to when it will be delivered. They use Covid as an excuse.  Someone finally called me from their Depot. Told me they’d deliver it on Saturday just gone and I then waited around all day & changed my plans. No call, or SMS, delivery never came.  I called back today to follow up with their office again same excuses.  Waste of your time & Money! Do not use Northline!!

280 bucks to move a 1.8m box 45minutes away.. Picked up 4 weeks ago and now i cant even get hold of northline. Cant get a refund from sydney tools because my orders been "picked up"  Will be visiting their Sunshine depot soon  Ive been on hold calling.you guys for long enough. Tania who finaly relpied to an email keeps blameing covid when its mid feb 2022. Melbourne is functioning! I can get parcels sent from america or china here in 3 days!! Its no excuse!! Especialy when my 1.8m long box that needed to be delived only had to travel 45 minutes closer to melbourne CBD

If there was an option for no stars you would be getting that ! Worst Transport company on the face of Earth. You picked up my stock from Brisbane 2 weeks ago and have no had any contact, we called over 15 times each time on hold between 40 to 62 minutes. No one answers, no one gives ETA. We have disable elderly clients waiting for their stock. So we turned up at your office asking for assistance only to find out there were other 5 to 8 people waiting for over an hour each. We finally got told by a staff who as all over the shop that they do not know where thousands of dollars worth of stock is.  They cannot do anything about it, yet they will try and call us tomorrow morning to get it delivered to us.While being there the staff were rude there was no management. The staff were constantly being rude to other clients chasing their stock. At the end your staff advised they have no idea where anyones stock is.  Never use this comapny

I ordered a delivery service from Melbourne to Newcastle via Big Post Platform. My crates have been dispatched on 10th Jan and never deliverd to our client. I called the center everyday but never Northline team can get in touch with their agent which means they can't do anything until they got confrim from agent. Now we decide go to depot to pick up by ourselves but already 2 days they haven't given us the address or information for depot . Now I am confused where are my crates ? Customer Email nevery reply the email. Anyone can give advise what can I do for next step . Big post give up as well.

Wish I could give 1/2 star! Got a text message advising item was to be delivered Friday 28/1! Waited all day and no delivery, no communication. Rang twice and both been told pandemic, short staff can’t tell when it will be delivered. If urgent come and pick it up from their warehouse. What the? What’s the point of paying for delivery? They can’t advise when my item will be delivered! So bad!

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Directions to Northline with public transportation

Brenco Aerospace/Fairbairn Rd (Sunshine West) 460 meters

471

Somerville Rd/Fairbairn Rd (Sunshine West) 490 meters

471

Brenco Aerospace/Fairbairn Rd (Sunshine West) 500 meters

471

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Reviews, get directions and contact details for Northline

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