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New Flower Drum

  1. Campbelltown
  2. Campbelltown Chinese

Reviews, get directions and contact details for New Flower Drum

New Flower Drum
Address: 2 Allman St , Campbelltown 2560, NSW, AU
Phone: (02) 4625 5771
State: NSW
City: Campbelltown
Zip Code: 2560


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Reviews
First time there. Came here for dinner with mum two weekends ago. Service is horrible. Waiters are unapologetic. Some staffs looked unprofessional there was a male person with long hair constantly touching his hair with every service and chewing a gum like a goat. Anyways our waiter for the night seemed to be from indian descent . So We asked if our menus can be altered etc since we are vegetarian. In entrée we wanted to have spicy creamy corn soup instead of chicken and sweet corn soup. She was like i dont know i have to ask kitchen staffsfair enough so she went to ask and kitchen staffs said yes they can alter the menu. And as for mains we ordered vegetables chow mein & spicy veg fried rice. Our food came as followed; >1st entrée. clear vegetable broth soup and wen i asked the waiter what happened to spicy creamy corn soup, there is not a single corn in here ;shes like idont know let me check. Never appologised just stood there listeningas if she cared than She went to the kiosk to check but never came back. ‍. >2nd item for mains was also wrong order came for chowmeincouldnt complain since they were avoiding our table. So instead of chowmein we got crispy noodles & veges. > As for the 3rd item for mains we asked for spicy veg fried rice. It came as bland as. Had to ask for chillies. When we were done with dinner than our first initial waiter came to clear the table and all this time during dinner service she avoided us for giving wrong order. & Later while paying the bill we hadto find out the hard way that they got us charged for chillies as well which even wasn't worth $2.50. Won't reccomend to anyone .
Very disappointed. This used to be a really good restaurant. What happened? Food is bland, it all tasted the same, soaked in cornstarch sources and had a really strange odour. Staff was totally disinterested. We had to ask for everything, clean cutlery, bowls and drinks. At the end of the meal we were one dish short and had to insist on having it removed from the bill as they didn’t believe me and tried to charge me for it!
I usually eat here between 1 and 3 times a week. It’s got to the stage it’s 50% or more of the time the food is un-eatable. If you tell staff they simply shrug and still charge you.
Had a booking for 6pm for 8 people. Arrived and ordered by 6:30 entrees took over 40 minutes for only a couple to arrive. When asking for a manager we were told that there isn’t one on. Also no alcohol was being served as no one with an RSA was present. Rice came out for main meals. But main meals were not to follow straight away. Other people who came a long while after us were getting meals way before us. Poor management, oh wait… no management!
Our first time eating here and unfortunately it was a very pleasant experience. The tables were squeezed in together it was very hard to be seated properly at our table which had to be picked up so i could squeeze into the seat. When the waiter finally came to take our order we asked a question about the entree and he didn't understand the basic question of if the order had meat in it or not. Our main meal came out which looked like it had been dumped on the plate, it was luke warm, then I asked where our entree was and he didn't know, I asked 3 waiters the same question and noone knew, the large group of people next to us started commenting on the fact our entree wasn't served yet and how bad the service was which I fully agreed with. When the entree finally arrived at the end of the meal it wasn't what was ordered so I called the waitress and explained it wasn't what we ordered and had to explain it twice as she didn't understand. Eventually the order came out as we were ready to leave. Then we joined the line at the counter to pay which was task within itself. The restaurant was hot and uncomfortable, it was crowded, the food service wasn't very good, they weren't able to serve Alcohol as we were told they didn't have a licence for whatever reason and for the price of the dish we ordered I expected something better presented and heated. Overall our experience wasn't very enjoyable and I personally won't be going back to eat there but it's up to individual to decide as this is only our experience on the night Saturday 15.10.22
Absolutely disgusting experience. I am of Cantonese descent and the yumcha was definitely not freshly made. Cha Siu Sou buns were reheated in the microwave. Service was really bad, and we asked to cancel the rest of the order and only pay what had come out as the food was not presenting well and not fresh. The owner came out and asked me to look in the kitchen to show me it is freshly steamed. I told her I didn’t want to have the rest of the order and that the baked buns should be flakey not doughy. Har gow prawn dumplings were white in corner and the pastry was falling off from over steaming. The prawn filling was a ball of glue. I reiterated the issue and asked to cancel the rest of the order and the owner argued with me and told me she had made it and they had running costs and that we had to pay for it. We did not eat anything else and paid the whole order of $56 and at 3 dumplings each! The cook, who was likely the husband came out and spoke to me in Mandarin to tell me it isn’t a money issue and that everything was fresh. I told him we weren’t happy with the food at all and paid and left. The customer service lady, who I think was Filipina was deeply apologetic and lovely. She was trying her best but other than that the whole experience was horrendous. These people should not have a restaurant! The worst experience I’ve ever had at a Chinese restaurant ever. They should be ashamed of themselves as their food does not reflect Cantonese food that I know and love.
Give this YUM CHA a try. We went for lunch today and it was delicious, hot and fresh! No trolleys, just order off the menu and it is all freshly cooked. I love yum cha but to be honest I got sick of the trolley coming round still trying to get rid of selections that have been sitting there for ages and are just warm when you get it. The two young waitresses and Ling were a pleasure to deal with and provided excellent friendly service. Dishes are as good as Cabramatta or the city so don’t travel. Support a local business to keep this yum cha going. There aren’t many options in campbelltown and I have tried them all and been disappointed. I haven’t found anything local that I have liked until today. I can’t wait to go back
STAY AWAY!!! Absolutely pathetic service. The owner is just RUDE. First time we went there service was slow but we thought maybe because they had new staff and just moved, so we gave them another try. WRONG there is only 1 staff member that is nice and he was run off his feet, all of the other waitresses are rude! We waited 50 mins for all the entrees, they dont care about everyone eating together at the table, other tables came in after us and got their meals before us and left. The rice came out first and was cold by the time the mains came out AND after all that when we asked for takeaway containers because we had drank so much water waiting and were full they charged us. At least if the meal was nice that would of been ok but the sauces were all gluggy like they had put too much thickening in them. NEVER AGAIN Macca's would do better and I don't even eat that lol
Ordered take away tonight 7.28pm was told 30mins, no problems we will go for a walk and come back. Come back 8pm oh your order is not ready another 25mins. We have waited another 25mins and still no food. Total wait time 1hr 20mins. Customers walking out Service is slow Wrong orders coming back for refunds No one knows what's going on and after paying and getting food we had to prove we paid. We paid cash so no reciept just a number given. Eventually they found the OG staff member that served us and recieved food. Such a shame new venue looks great it's clean but they are struggling to maintain ontime orders. Lady did apologise for long wait
We started with some yum cha. First dish out was sesame prawn roll. I bit into it and it was a bit cold I didn't think much of it. But my wife showed me the prawns were uncooked on the inside. Now my son and myself have been sick all morning the following day. The rest of the meals like others said seems sloppy and full of msg and corn starch. I want this place to do well but they don't help themselves by keeping a high standard. Will be calling when they open to complain
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