Nando's

I'm surprised by the previous reviews. Food was tasty and affordable. And the staff friendly and welcoming.

The overall state of this store was nothing short of disgusting and disgraceful. Nando’s head office should take a good hard look at this franchisee and issue some serious warnings. But given the amount of terrible reviews on here over the last few months, with no reply, clearly nobody is paying attention. 5 completed customer orders sat on the counter for 10 minutes before and employee begrudgingly delivered them to each table. Customers even approached the bench asking if they needed to pick up their own order. Both the store greeter and manager on duty ignored the completed orders, and continued to walk past it multiple times with no intention of delivering the complete orders to waiting customers. I might add, the restaurant only had 6 people sitting in it at this time. And 4 employees working the restaurant. When the meal was FINALLY delivered, it was cold and soggy. When we enquired about the missing cutlery, we were told it was in the dishwasher. 2/3 of the tables had food scraps and rubbish on them. We were not the only ones disguised with the service and state of the restaurant. It was apparent by the look on other customers faces. Shame on you Nandos, you charge a premium for your food, yet you think this is acceptable conditions for ur customers. I’ll never return.

Used to be a nice place and my favourite hang out. Not anymore. Tables and bathroom are always unclean like they haven't been cleaned in weeks. Even the walls are dirty and food splattered. All the sauces on the shelf are left empty and have been on multiple occasions of coming here. Many food items on the menu are frequently unavailable. Staff are no where to be seen when you have a query or concern . I know this is likely due to not having the staff but the place should really look at employing more people as it's become a hygiene and customer service issue. I'd hate to see what the kitchen looks like when the dining facilities are so dirty. I guess the food and prices are alright though.

Didn’t have regular chicken prepped, however that was no issue. Staff were super friendly and offered a great solution for us. Food came out Quickly and tasted great.

Just went there this Sunday the 26th of February 2023 and stood at the counter for a good 5 minutes before a staff came up to me, and I asked for a table, and was told just sit anywhere, had to go and get my own menus , then after being ignored another ten minutes , I walked up to the counter and was asking if I could order , the tall skinny one with no name tag, told me to sit on the table and QR CODE, What I wanted , and pay by card , I said I wanted to order directly and she rolled her eyes and said OK THEN, then disgruntingly took my order, and charged me $40 for a single burger and chips and 2 drinks , and after all that, I tried to pay cash, and was yelled at, card only, then had to ask another waitress to wipe my table as it was super filthy, finally my food came out ten minutes later, and I asked the tall skinny waitress for some cutlery, and was abused it’s just there, get it yourself , so I had to get up from my table and go and get cutlery , that the tall skinny waitress was standing right next to, I was flabbergasted how rude she was, whilst I was there , I took my son to the toilet and was greeting with splattered poop all over the floors everywhere, where I was forced to come out and beg one of the waitress’s to clean up , So my son could use the restroom, after being overcharged for what was once a premium food and premium service, the food tasted very disappointing. Not anywhere as great as it used to taste a few months prior, at another nandos location ,which was magnificent with great service and smiles and very clean . The Frankston store was ridiculously filthy with sticky half filled sauce bottles that hadn’t been wiped in months, the service was deplorable , and the tall skinny waitress was the rudest girl I have ever come across in my life, none of the staff had any name tags and no one was forthcoming with there names ,so I was forced to use descriptions in this review only I’m sorry, there was no sign of any clear management and I feel really sorry for the owner of this store, who is clearly losing a fortune with such a filthy restaurant with bad service as well and zero quality control for the usually high quality food nandos is known for . NANDOS, please don’t try and get us valuable clients to sit at a table and struggle to order and pay, through a complicated QR CODE PROCEDURE, which is messy unreliable and plainly just rude, offer food table service again with happy staff, that accept cash or card, and being nandos back to what it once was , a clean high energy fun place to eat, with upbeat music , and great service , I also sat there in silence with no music that nandos is famous for, please please please NANOS, go and sort out your wells st frankston store while you still have any customers left, Thank You

This is one of the better Nando’s going around. We prefer this one over the one at Karingal that’s for sure. Ordering is a breeze, the restaurant is always clean and staff are happy to help with anything you need. It can get busy, like most food options in Frankston, on a Thursday, Friday and Saturday night....but that’s expected given there is a cinema complex next door. Can’t fault this store at all....the only issue is Nando’s price for their portion sizes.

In line with Nandos standard. Friendly service. Food was good and well prepared, although took 25 mins to come out. Burger, wrap and chips. They were short on 600ml drinks. Overall, pleasant.

Ordered a burger from here today. Absolute worst burger I’ve ever had. Avocado was as solid as a carrot. Just gross. Service was okay. Do not order a burger….

I have been to this Nando's three times and each experience was unfortunately a negative one. Not only is the service slow 45 minute waits, but the food comes uncooked. Our hot chips tasted raw haloumi and potato and the chicken made my boyfriend, and his father sick. I have even seen a mouse on one occasion and I know for a fact this is not Ratatouille. I am definitely turned off Nando's for life.

Asked for 4 x chicken tenders with lemon and herb dressing - got three super spicy ones. Restaurant wasn't clean: menus had food on them, and tables were oily from previous meals. Such a shame.