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Multicultural Aged Care Services

  1. North Geelong
  2. North Geelong

Reviews, get directions and contact details for Multicultural Aged Care Services

Multicultural Aged Care Services
Address: 100 Weddell Rd, North Geelong VIC 3215, Australia
Phone: 1300 622 778
State: Victoria
City: North Geelong
Zip Code: 3215


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
My mother had a poor experience here, as did our family as a customer.nnStaff and management misrepresented their capability in caring for residents with Alzheimers prior to her moving in, insisting they understood the condition and were capable of supporting her accordingly - at least while she still had relative freedom of movement. It quickly became apparent that was not the case.nnI was constantly contacted by staff who had no idea how to deal with the most common and basic of Alzheimers behaviours - though I'm not a trained specialist in this area, it fell to me to educate them on the basics, and to offer strategies and treatment recommendations. I don't necessarily fault the staff for this - generally they were trying their best and were likely unsupported - but I certainly fault management.nnMum was deeply unhappy. She was socially isolated by staff made to sit on her own or excluded from activities and her needs were often unmet. Her robotic cat which calmed her was taken away from her as discipline - creating mental distress and exacerbating symptoms. The facility was routinely understaffed and resourced, despite considerably high fees and non-refundable deposits. Meals were quite poor on the occasions I witnessed them. Though they knew she was unable to spend money on her own due to her condition, they let her run up debts we then had to pay, buying good or services on premises or on activities.nnMy family and I were made to feel an inconvenience, and never felt supported. I was extremely frustrated at the amount of time and money wasted - but more so, saddened at the poor experience Mum endured for nearly two years.nnEventually I was able to secure Mum a place in a nearby facility that genuinely caters to Alzheimers residents, and she is doing brilliantly - settled and happy for the long term. The staff there are superb. Now that I've seen the benchmark, this experience is even more underwhelming.
I looked at 17 different nursing homes before I found MACS now Cultura for my dad, who has dementia & is in high care..nnI like the way the organisation caters to individual needs, unlike most. Dad was allowed to water the garden so he could feel like he was on his farm.. this allowed, my dad to keep this dignity and feel useful.nnThe staff in the dementia ward are absolutely amazing.. of course every nursing home could do with more staff, especially when a few residents need tending to at the same time, however, I do feel this place is much better staffed than other homes, and the staff are all lovely and treat the residents with care
I was incredibly disappointed in the lack of care my Oma experienced.nOnly one of the nurses was kind towards her and called her by the correct name. Everything from the food to the toileting routine was horrible.nI do not recommend.
Rebecca on the gate today was the most efficient yet.nVery thorough ..nMore importantly, mum loves being a resident and is given the best care
Very pleased with MACS Geelong, I'm able to visit my mother close by and have full confidence in the staff and absolutely love the array of activities and setup they have. Couldn't be happier.
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Multicultural Aged Care Services map

Directions to Multicultural Aged Care Services with public transportation

Roseneath St/Victoria St (North Geelong) 330 meters
24
Douro St/Victoria St (North Geelong) 350 meters
24
North Geelong Station/Victoria St (North Geelong) 400 meters
24
Walker St/Princes Hwy (Rippleside) 430 meters
20
Lunan Ave/Princes Hwy (Drumcondra) 500 meters
20

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