Mirage Doors - Queensland

Do yourself a favour and use any other company you can. After spending 100K on doors only to be made poorly and failing. Mirage will wipe there hands and not help in anyway. One of the worst customer service experiences ever.

Mirage Doors supply garage remotes for a complex with many residents. A new garage remote stopped working in under 6 months from purchase date. We asked if they would be able to supply a replacement remote which they agreed to, however are asking for a $300 programming fee to have the remote programmed..

Beware of this company, products are poor quality, service is deceptive and dishonest. The quality of their products are poor. We have multiple sites, using commerical brands like Mirage, Dynamic, custom fabricated setups etc. Our Mirage doors lasted less than 2 years before the plastic handles began to deteriorate and break, eventually the locking mechanism jammed up and our staff could not effectively open/close the store. It seems the commercial success of their business model relies on their products becoming defective, so they can then charge exorbitant service fees - minimum $350 for a callout and first 30min ++. Once the technician arrived, they were observed to do nothing effective for first 1hr and 15min, not addressing the actual issue of the key barrel and jamming. After trying to convince one of our younger staff members on shift that they needed to come back because they did not have the correct part thus another fee, which would total over $800 at this stage to fix their own door, the staff member was confused. We had already sent photos and a full description of the issue prior to the job. Our staff member sensed something was dodgy, so called our manager and after the technician spoke with manager for 5 mins, the technician miraculously "found" the part to complete the job in his vehicle. Our logs and footage shows the ACTUAL job to fix the locking mechanism was completed in less than 20minutes. They proceeded to charge the full 2 hours @ $660. If we had not spoken with them and the staff member was not aware enough to call, they would have added another callout fee to "complete the job" at another date, bringing total to over $1000. We will be seeking advice on this transaction as a possible scam. This company's products are poor, and the service is deceptive at best.

We are a Small business inside the shopping Center, this door and lock are provided by the shopping Center. We did not choose this brand. Terrible quality of door provided. Within the first 3 years of the new door they installed, we have multiple problem with their door. It is very difficult to lock both sides of the door at the same time. And until recently we cannot even insert our keys into the lock. The quoting price of coming to just look at the problem is 350 for the first 30 minutes!! Not included anything. Very bad quality and service, do not recommend business!

Called them and they claimed the doors was installed by them. Service person came for 5 mins to tell me the door is not by them but they can fix it. Received an invoice AUD330 for call out fee just for that. Please email them pictures of your door belongs to them, else you will receive call out fee AUD330.

I called Mirage doors to fix an unraveled roller door and they were out within 2 days of my call, BUT they charged me to what works out to be $660 per hour as they were out for 30 minutes and charged $330 which had to be prepaid. They fixed what seemed like a simple problem in a few minutes. It would have taken them 30 minutes to get here, but it still seems very expensive. I'll look elsewhere next time.

Terrible doors, I suggest you go with a Dynamic door instead. All the screws are falling out of a three year old door, I have another door which has broken also. Aftersales service is terrible.

If you could could give zero stars it would be a fair review for this company. Woeful customer service and staff with attitude problems. Service is improving, call back this time. 22/12/21

Would have given a 0 rating if I could. Worst service ever and poor standard product for the price.