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Midvalley Veterinary Group

  2. Morwell Veterinary Care

Reviews, get directions and contact details for Midvalley Veterinary Group

"Veterinary practice"
Address: 1/22 Vestan Dr, Morwell VIC 3840, Australia
Phone: (03) 5134 8555
State: Victoria
Zip Code: 3840


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Reviews
They don't care about your pet, they only care about the money. I have a kitten that was on a health plan with them, as I've chosen this practice due to great reviews and proximity, and in the two months we've been with them, wasn't microchipped, was not advised on what to expect with a new pet, like a welcoming pack with a general guideline information, they've rescheduled appointments, they were always on the run on appointments, always seeming overrun and understaffed. Steve is the only one that seems to care about pets and a few nurses, whilst the rest act like they don't want to be there, hence the two stars in my review, otherwise it would have been zero. My kitten had an almost accident we've taken him there as a prevention, as he might or might have not ingested lily pollen, and of course we weren't insured, so they've overcharged, adding all the nuts and bolts, just like a car mechanic bill. Some of the charges nobody knew, in the first instance, what they were for, and then, when complained, I was offered an explanation. And the kitten was traumatised, as he was accused of being feisty, the same kitten that sat by his own will through vaccines, and doesn't fear vets. We were lucky that the kitten hadn't ingested the lily pollen, otherwise, under these peoples care, I am not sure he would have pulled through. I don't recommend them, as they only care about the money. Their health plan offers nothing comparative with other health plans at other vets practices. And it's more expensive. Paid whatever I had left to pay from the health plan and asked for a zero balance bill, as I had an invoice for the first vaccination course issued by mistake, so make sure you keep a good accounting on your bills with them. Chosen this vet as it seemed to be a local business, not a soulless corporation, that only cares about profits, but they've proven me wrong. Moved over to a chain corporation vet practices and they are more human, and more caring than these.
My dog was spayed there. Terrible experience. I had to change vets for her to be treated. I went to the surgery several times but I was told it was normal. It took my dog three months to recover and she had to take antibiotics and anti-inflamatories for 1 month. When I showed the scar of the operation to other vets they were shocked about how big it was. My dog used to pee when going to this vet. What a terrible experience for her!
Very sadly had to have my beloved westie put to sleep, he would have been 17 next month. The lady vet was extremely sympathetic and though a very hard decision made the experience less traumatic, he was suffering. Always used this veterinary clinic.
Both myself and my partner agree that the vets are not very friendly. Considering the high costs, it would be nice if they practiced some basic manners when asking for help with the pet when brought in. They also do not explain costs with an itemised breakdown.
Noticed a change in service. Low and behold yet another private practice sold to CVS Ltd overseas equity group you are buying up vet practices all over Europe. Over 500 in the UK + the biggest online pets store Petdrugsonline.CVS other groups are controlling prices. Taking your pet to a CVS vet is like visiting a lawyer. You get billed for every second.
Got same day appointments on both occasions that my little dwarf hamster was unwell. The staff treated and handled him very gently, and got back to me quickly when I called up for advice regarding his medication. They clearly care very much about their patients, no matter how great or small. Cannot recommend enough!
After bad advice and service from another veterinary. I tried valley veterinary group and what can i say. Great service & Great with your pets and not just a veterinary service that thinks about the money. Would highly recommend
A massive thank you for helping me on the right path to getting my pet treatment and for total honesty and respect. This practice is very much like the Pangbourne site, very dedicated and straight to the point. No hidden charges or corporate attitudes here, simply the best! I would not hesitate to recommend this veterinary practice and the wonderful individuals who work there. Trust me, you couldn't find a better vet! Thank you,again. Kind regards. Karen.
Lovely doctors and compassionate. Boris received amazing care! Thank you
Best vet we have found in the area and we have been through a lot.
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