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Michael Hill

  1. Botany
  2. Otahuhu Jewelry Store

Reviews, get directions and contact details for Michael Hill

Michael Hill
"In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. 40 years later, Michael Hill has more than 300 stores in three countries. We remain committed to creating quality jewellery for our customers to cherish for a lifetime. From 1979 til now and into our future, one constant underpins all that we do: we're for love."
Address: Botany Town Centre 24, Town Centre Dr, East Tamaki, Botany 2016, New Zealand
Phone: 09-271 2320
State: Auckland
City: Botany
Zip Code: 2016


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Exceptional customer service from Nitha, who went out of her way to organize our custom made Wedding ring. Pleasant, efficient, professional & courteous. Thank you Nitha for your brilliant service!
I received a present for my bday bought from Michael Hill Botany, the person who assisted my mums bf is a lady named Elaine. On the day of my bday i opened it and didnt like it so I went New Market try exchange it, the present is only 5 day old from purchase, they dont have problem when I am paying more but if the item I like is less than the purchase price of $1849 they wont do difference on refund but instead they want me to get voucher credit, Asim Manager from New Market name Asim was very unhelpful and told me to go Botany branch and they can refund it. I called the branch and spoke to Elaine - she said we can get difference on refund as long we bought the replacement ring there and to have my mums bf with me and bring same card used. I said no prob- we went there Wednesday 10/8/22 and Elaine was not there, so a lady name Jailu Z assisted us, despite explaining the situation and saying I already have spoken to Elaine sha said no and together with her senior . To make story short- what has been promise was not done altho it is my right as a customer and was within 30 day period. It has been only 5 days. We end up getting a ring similar to purchase price as they are being difficult. But to our surprised the autenticity certificate cant be change to my name, altho my bf mum before buying it said it is a present. Should have been told in beggining that cant be cHange name on cert so it was put in my name. our time and effort was wasted. Will never come back. Worst customer experience. I hope management cAn do something.
Literally the worst Michael Hill experience I’ve ever had. Walked into a store with 5 staff and 0 customers - no greeting, no smiles. One was on her phone. Had to physically walk up to the closest staff member to even be helped. Please take notes from the Newmarket store, this 1 minute interaction was enough to put me off forever.
Very nice service and friendly staff. I love going there. The staff knows what they are talking about and gives right advice and full information. Love shopping there for jewelry
Micheal Hill has been a big disappointment in terms of their service and after care they provide. My fiancé bought an engagement ring recently and was sold the life time warranty package. The sales person recommended it saying that the ring can be traded in and exchanged at any time as the gold doesn’t go down in value and also said that the re-sizing can be done at any of the branches. He proposed after more than a month of buying the ring as he was under the impression that it won’t be a problem. We have tried to exchange and trade in the ring, but because more than 30 days passed we were refused to do that unless we buy a ring that 3x the price. None of this was mentioned to him while he was making his decision which feels extremely unfair as he got convinced to pay extra and was given misleading information. I was even refused resizing the ring at the Westgate branch and asked to go to Botany store and ask again… All this extra effort and stress and all I’m left with is a ring that doesn’t even fit. Super disappointing!!!
I've just paid for an engagement ring for my special someone. It was a stressful experience due to inexperience and leaving things to the last minute. ‍ Priti the store manager that approached me helped me out tremendously. Her kind manner, personal interest in clients and patiently making sure that they are satisfied with the item they select makes her in my opinion a prime example of what excellent customer service is. Thank you very much. They have nice varieties of rings to select from also.
Customer service when it comes to returning faulty products deemed as faulty by Michael Hill has been absolutely shocking. They have a 30 day return policy it has been 4 months and our return is still dragging on. To many policy’s and processed are getting in the way of what really matters in these situations which is the customer service aspect. I would definitely not recommend purchasing any large ticket items as the after sale service doesn’t align with the price tag. They are great when selling you items but lack the follow up experience. This being said I am awaiting a resolution and will update after we reach an outcome.
Went in this afternoon to return a watch that I had purchased for my partners birthday. I showed my partner the watch and he did not like it and came in for a refund. The staff appeared to be angry and disappointed in me wanting to get a refund and this resulted in my receiving poor customer service from the staff member who just seemed angry with me. I was extremely disappointed as when I was purchasing the watch the same staff member was very friendly and approachable, after today it just felt like she wanted the money.
"The ladies at MH store in Botany Downs were very helpful and they were smiling all the time. They made me feel welcomed. I will consider MH store in Botany Downs as my go to' store for any further jewellery shopping. Thank you" Priti, you are a star
Was very busy when I went there. There was a little bit of distancing but not the staff's fault as they were busy. Needs to be a bit more control of people entering the shop. I felt a bit anxious while waiting. People were wearing masks but I still felt quite anxious. This was my first time out of my usual area for shopping but I had to get my diamond rings cleaned for the lifetime warranty. Very grateful to the staff who tried to make it comfortable for me.
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Michael Hill map

Directions to Michael Hill with public transportation

Botany Town Centre 140 meters
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Botany Secondary College 190 meters
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Harvey Norman Botany 430 meters
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Countdown Botany 460 meters
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