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Melbourne City Dry Cleaners

  1. Melbourne
  2. Melbourne Dry Cleaning

Reviews, get directions and contact details for Melbourne City Dry Cleaners

Melbourne City Dry Cleaners

About

+ PROFESSIONAL AND QUALITY DRY CLEANING SERVICE
+ FRIENDLY AND AWARD WINNING CUSTOMER SERVICE
+ SELF SERVE COIN LAUNDRY
+ SERVICE LAUNDRY
+ EXPRESS AND SAME DAY SERVICE

Address: 244 Russell St , Melbourne 3000, VIC, AU
Phone: (03) 9639 3377
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 07:00-18:30
Tuesday: 07:00-18:30
Wednesday: 07:00-18:30
Thursday: 07:00-18:30
Friday: 07:00-18:30
Saturday: 09:00-18:30

Update Info

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Reviews
I am extremely disappointed and upset that my jacket was ruined after asking for cleaning service at this place. Not only they ruined the jacket, but the staff’s attitude was unreal. The staff was not even apologetic and blamed on the manufacturer for using the material inside the jacket that it made the jacket yellow. Now I’m left with this damaged jacket that is worse than what I’ve dropped off. I am not sure how this business is still running in CBD, and I really should have read the review before I dropped the jacket off for dry cleaning service. Extremely poor customer service & ruined the jacket but still had audacity to take the payment for the job.
Most abhorrent customer service I have ever received. I’m shocked that anybody in business would treat their customers’ in the disrespectful way in which I was treated. Sworn at by the owner repeatedly because I misplaced my receipt. He refused to hand over my garments despite me providing ID and bank statement detailing transaction payment only two days earlier. DO NOT use this business. Find an alternative.Service: Organic dry cleaning
"I warn you to not use this service as they have a huge problem." One of the staff Gavin failed to take responsibility for burning half of a suede jacket that I had left in their care for dry cleaning amongst other garments. He had accepted the damage previously and asked to work on the jacket further to "fix" it but after failing to do so, he tried to talk his way out of it that he "warned" that suede could be unpredictable. He never mentioned it being damaged to this degree and he is a liar who is not taking responsibility for his personal and business's failures.Service: Laundry pick-up
Great experienceI accidentally got the shampoo on my wool coat. The staff patiently give me advice, it was very clean after dry cleaning and I could hardly see any marks. I was very grateful for it saved my coat
I am horrified at the customer service and lack of accountability of the man who runs this place. I usually support small local businesses, but this is not one that’s worth saving. I came in on Wednesday to drop off 4 table cloths that I needed for an event. I come back Friday being charged an extra $30 on top of having already paid $57 as he claimed that I had given him 6 tablecloths instead. 1. The cloths he returned to me were not mine, I had exactly 4 and we counted it one by one together. My cloths had a floral print. The cloths that were given to me were severely stained and were mouldy. My original cloths had minor food stains on 1 out of 4 cloths. 2. He ridicules me and says I’m stupid for thinking that the tablecloths changed prints overnight. Which is exactly my point, how could they have changed? He definitely has given away my tablecloths to someone else. 3. He claimed that I had come a week ago but on the receipt it shows that I came two days before and clearly knew that he had made a mistake. 4. Never said sorry, couldn’t even provide a proper refund. Ended up throwing away someone else’s table cloths in the bin. Moral of the story, don’t bother with this man - he does dirty business with low quality services. Not a business worth visiting, there are plenty of cheaper alternatives too who won’t curse at you.
Terrible place. They charge to break the note for $5 and they do not have change machine. Also, 1/3 of laundry machine were out of order.
Location is easy to find. On-street paid public parking available. Wheelchair accessible entrance. Staff speaks English and is friendly. Recommendations are offered for best cleaning option for items. Small and narrow interior but sufficient. Public seats are available. Cash and card payments accepted.
Didn’t have my ticket on me and needed to pick up my work uniform... They didn’t let me pick it up without a ticket when they could’ve simply looked me up in their system with my phone number. They said the only way for me to receive my cleaned clothes was by handing in a new garment to dry clean. As i didn’t have any other clothes to dry clean, they made me remove the sweater I was wearing so I would pay for my sweater to be dry cleaned and get my uniform back… They charged me double for my sweater as well… It goes without saying that I will not be back. 0/10 customer service - I would have been a recurring weekly customer but I don’t like dodgy companies so I will bring my custom elsewhere!!
Good to be there as we can get our clothes clean. Self service as at your convienience.
For starters this place is ridiculously expensive, even when compared to other dry cleaning places in the city. The main guy in the laundromat was rude and condescending. Staff is not friendly. I’d rather not wash my clothes than go here again.
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