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Reviews, get directions and contact details for McDonald's

McDonald's

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Resturant

Address: 30 Dalton Rd, Thomastown VIC 3074, Australia
Phone: (03) 9465 6188
State: Victoria
City: Thomastown
Zip Code: 3074


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
There were two of us, ordered fish burgers.nnFood comment: 1/5. First fish burger was very dry, there was some black powder on top of the cold burger bun. Same for the second fish burger, some black powder on top of the cold bun but the worts is that the fish fillet wasn’t fully cooked, heaps of extremely hot liquid came out of it and it burnt me several times. Please see the liquid in the first photo, there was more on the tissue but I decided to squeeze them out so that I could eat. Half of the fries were not eatable, very hard and crunchy inside out. They must have been fried too many times.nnService comment: 4/5. Great customer service, I think the front line staffs are nice but they just don’t have enough staffs. Maybe. So, because of that, I don’t want to complain to them over the counter, they have other things to do like, probably should clean up the place.nnAtmosphere comment: 0/5. This is simply the worst McDonald’s we have been to out of nearly twenty countries. See the photos, it was not busy, not many customers, but heaps of rubbish and wasted food everywhere. The environment is just so unhygienic, can you imagine the kitchen?
Absolutely putrid food and horrendous staff/management. From raw oily chips or cardboard often mixed, to literally squashed burgers that have been dipped in an entire lake of oil, it’s disgusting. The staff are clueless and have no courtesy for any of their customers.
Was in drive thru for 15 mins, got to the window 6 people standing there talking about there night. Banana bread had no butter. Girl grabbed my coffee and just randomly walked around with it, after a minute or two she finally handed it to me. So pretty much standard McDonald’s service.
Tried to order dinner here, but it was a nightmare. Urging people to find another Maccas. Initially tried to order through the self-serve touch screens, but the machine kept hanging. In the end, we tried to order with the cashier, but the two young girls had no idea what they were doing. They kept pressing the screen for over 20mins, then told us they didn't know how to place the order. What a joke! For goodness sakes, learn how to train your staff properly! When asked for a manager to place the order, they told us that 'there was a situation' and that the manager was 'unavailable'. In the end we left after over half an hour of being unable to place the order. Truly the worst experience at a maccas, ever.
I ordered tru the apps and when I got home I’m surprised that my Mac chicken deluxe doesn’t have any buns Felt upset and I’m too tired to come back and drive again. Please make sure order is complete before you hand it over the customer. Rush hour is not reasonable for this matter. It’s always always happened to me. Thank you.
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