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McDonald's

  1. Mareeba
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Reviews, get directions and contact details for McDonald's

McDonald's

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Restaurant

Address: 235 Byrnes St, Mareeba QLD 4880, Australia
Phone: (07) 4092 1495
State: Queensland
City: Mareeba
Zip Code: 4880


Opening Hours

Monday: 5:00 AM – 10:00 PM
Tuesday: 5:00 AM – 10:00 PM
Wednesday: 5:00 AM – 10:00 PM
Thursday: 5:00 AM – 10:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 5:00 AM – 11:00 PM
Sunday: 5:00 AM – 10:00 PM

Update Info

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Reviews
I went to sit at a booth and noticed the table was dirty, so I moved to the next table...only to find this equally soiled.nI went to the counter, to ask for a cloth to wipe the table. I was told curtly to just sit somewhere else until they can get someone to wipe all of the tables. I said that I'm happy to clean it myself, I just need a cloth. I was directed to use the napkins provided for 'the public'. So I went and moistened some napkins and proceeded to clean and dry the table. I then asked the young lady at the counter if I could place the dirty napkins in the bin beside her, only to be told, 'no, use the bin over there, for the public!'nI just threw the rubbish in the bin next to her and said 'Imagine if I was from your head office.'nI've had very shabby service before, but this is just plain hostile behaviour towards your customers.nI'm not usually one to complain and I'm quick to give credit, when it is due. The attitude of the staff I encountered was less than 2nd rate.nI guess I should just be thankful I wasn't stabbed!
On Saturday 14th of June we attended the Mareeba McDonald outlet at approx. 4pm. We are 2 couples who are in our 70s and retired business owners.nOn entering we were barged into by some teenage boys who were running thru the outlet. The cafe looked dirty with full/overflowing bins and rubbish on tables and the floor. We went up to the counter to place our order. No one approached or even gave any eye contact. Meanwhile a soft drink had been spilt near the entrance and the customer had told one of the staff. After 10 minutes of waiting and being invisible to the staff I reiterated to the staff member that there was ice on the floor and someone needs to clean it up before a senior customer has a bad accident. 5 minutes later a young boy came out with a yellow sign and placed it in the liquid .... but no mop! By this time it was obvious that no one was going to serve at the counter so we used the self-service. Another senior gentle man had been waiting for 15 minutes and we told him to use the self-serve ... he said he couldn't see properly so we helped him with the self-serve machine. Is this how McDonalds treats seniors?? Customer service none existent ... surly staff overworked and an understaffed outlet. Where is the McD QA on checking franchises?nOn reading the Google feedback on this store it needs to be closed down. Poor quality food, wrong orders, purse snatching, rude surly staff,. A group of teens who regularly wreck the toilets, Excrement smeared on the walls of the toilets; no paper or soap in the toilets. How can someone pay anywhere from $1.4 to $2 million for a franchise and run it like this??nOn the way out we noticed near the children's playground 4 bottles of glue and spilt glue on the table. Obviously, the teenagers check video of one dressed in black with a black cap who barged into me. were glue sniffing.... McDonalds has reached a new low.... see photos.nI reported this glue to the girl who finally was mopping up the spilt drink some 20 minutes after it happened. See didn't seem surprised and mumbled something about the manager not being there.nWe then left absolutely shocked by the experience and how low McDonalds standards have become. As I stated we have all run businesses but the standard of hygiene; customer service and safety of customers at this outlet is atrocious.nI HAVE SENT THIS TO MACDONALDS HEAD OFFICE AND AWAIT THEIR RESPONSE.
Friendly staff, great coffee from this store everytime, fast friendly service, dtive through moves along well,...
Pfft if I could give this place no stars I would, horrible service, horrible food and just horrible workers, I got treated like a villain when I showed them that they cancelled my order through their app and apparently that was my problem and I didn’t even care about the money I just wanted my food, I had a receipt and a email confirmation from you guys. They didn’t offer to help in anyway it wasn’t even busy and I couldn’t get the tall brown hair chick to even look at me, absolutely pathetic, than she tells me “oh I don’t think the app does refunds on the weekend” like excuse me what the hell
If there was zero stars here I would be able to do that but obviously I’ve gotta choose the lowest we asked for three Apple pie thingies and we only got two so if you do that 10 times a day, that’s a good little profit for you isn’t it?we only checked our food when we got back to kuranda that’s a 25-30 minute drive so very bad very bad and it seems to happen more often than not so I’m giving you one star today. Thank you for nothing. Bye.
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