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McDonald's

  1. Orewa
  2. Orewa Food
  3. Orewa Restaurant
  4. Orewa Meal Takeaway
  5. Orewa Subway Station

Reviews, get directions and contact details for McDonald's

McDonald's
"McDonald's® has been New Zealand's favourite family restaurant since 1976. For almost 50 years, we've been providing millions of Kiwis with quality food that is served with a smile. With over 160 locations nationwide, Kiwis don't have to travel far to find their classic Big Mac and fries, a Happy Meal for the kids, or a great tasting cup of barista-made coffee. Almost everything we serve is sourced locally, and we take pride in supporting great New Zealand suppliers & their quality ingredients. There's dine in, Drive Thru & take out options, plus McDelivery® through our selected delivery partners and you can also keep track of the latest offers via the My Macca's app. We're also proud to be the mission partner to RMHC® New Zealand."
Address: Cnr Main Road & Florence Ave, 376 Hibiscus Coast Hwy, Stanmore Bay, Orewa 0931, New Zealand
Phone: 09-426 6000
State: Auckland
City: Orewa
Zip Code: 0931


Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 12:00 AM
Saturday: Open 24 hours
Sunday: 12:00 AM – 11:00 PM

Update Info

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Reviews
I came for lunch on Sunday, 2nd of August. It wasn't very busy few tables occupied. As I finished order and try to find a table, there are quite a lot empty table and all of the table very dirty and some of the table still have not been cleared from the previous customer dine in. I try to get a serviette to clean the table myself but cannot find it, which usually on other Mc Donald they put the serviette just next to the table where the customer return the tray. Hence when I collect my order from the counter I told the staff that the tables are dirty and I asked for serviette and the staff who was serving at that time seems not very happy when I asked for serviette, even she wasn't apologized for the inconvenience. When I finished my meal and want to throw the rubbish, the rubbish bin was overflown both of them and also I realized even the floor was very dirty. The dining area was very unhygienic. The last time I went there, the dining area were clean but it was quite a while ago. Hope the management can look i to this matters very seriously as this is about healthy issue. I attached the pictures of the rubbish bin for your reference.
I have to be honest, this was one of the worst experiences I have had at a McDonald’s.nnI visited McDonald’s Orewa around 1:00pm to order an ice cream and an apple pie. I received my ice cream and was waiting for my apple pie when the manager approached me and told me I needed to take my scooter outside.nnI explained that I was only keeping my scooter with me because I had previously had one stolen and I did not feel comfortable leaving it unattended outside. I also explained that I was waiting for my order and that I would leave as soon as I received my apple pie. However, instead of listening to my explanation, I felt pressured to leave and was repeatedly told to exit the store.nnThe way the situation was handled made me feel very uncomfortable and like my concerns were not being taken seriously. I understand that businesses can have rules, but I believe customers should be spoken to respectfully and given a proper explanation.nnWhile I was there, I also heard other young customers talking about being removed from the store and banned without feeling like they had a fair chance to explain themselves. They said they tried contacting the store to discuss what happened but felt they were not being listened to.nnThis experience has left me disappointed. I have been a customer of McDonald’s before, but after how I was treated at this location, I do not plan on returning. I hope management reviews how situations like this are handled, because customers deserve to feel welcome and respected.
Dear OREWA McDonald’s Customer Service,nnI am writing to make a formal complaint about a very disappointing experience my family and I had at the OREWA McDonald’s drive-thru at approximately 9:32 p.m. 28/07/2026 on Tuesday.nnI visited the restaurant with my wife and young daughter, who wanted a soft-serve ice cream cone. When I pulled up to the drive-thru speaker to place my order, I could clearly see the young female employee taking my order through the window. As I asked for a soft-serve ice cream cone, she began laughing at my accent and pronunciation instead of serving me professionally.nnAs someone whose first language is not English, I understand that my pronunciation may be different. However, I expect to be treated with the same respect as any other customer. It was upsetting and humiliating to feel that I was being laughed at because of the way I speak.nnBefore reaching the payment window, I politely asked the employee why she had been laughing and explained that English is not my first language. Rather than acknowledging my concern, she denied laughing. I told her that I had seen her through the window and that I felt she had been mocking my accent. I also said that, regardless of any misunderstanding, customer service staff should treat all customers with respect. Unfortunately, she continued to smile and laugh, which made the situation even more uncomfortable.nnAt the second window, I spoke to a male employee who served me. He was polite, listened to my concerns, and apologised for the experience. I explained that I work in the hospitality and customer service industry myself, so I understand the standards expected when dealing with customers. He said he would speak to his colleague, and I appreciated his professionalism.nnHowever, the overall experience left me feeling embarrassed and disrespected. No customer should feel mocked because of their accent, pronunciation, or cultural background. Whether intentional or not, the employee’s behaviour was unprofessional and did not reflect the level of customer service I expect from McDonald’s.nnI hope this matter is taken seriously and that the employee receives appropriate coaching or training to ensure all customers are treated with courtesy, dignity, and respect.nnUnfortunately, because of this experience, I do not feel comfortable returning to the OREWA McDonald’s.
I am writing to make a formal complaint regarding a staff member named Ben who regularly takes orders at your drive-through.nnI frequently use the mobile app to place and pay for my orders in advance, specifically to make the process faster. However, whenever Ben is on the headset, the experience becomes consistently frustrating and inefficient.nnDespite clearly providing my order number, he often fails to properly acknowledge it and incorrectly directs me to the first window, even though my order has already been paid for and should go straight to the second window. This creates unnecessary delays and defeats the purpose of ordering ahead.nnIn addition, his speech is frequently unclear and difficult to understand, which adds to the confusion and slows down the process even further. This is not an isolated incident—it has happened multiple times, and it is becoming a recurring issue whenever he is working.nnI have worked with people who have similar communication challenges before, so I understand that this can be difficult. However, in a fast-paced drive-through environment, clear and accurate communication is essential. At the moment, this is not being met, and it is impacting both customers and, I imagine, the rest of the team who have to work around these issues.nnAt this point, it feels like a consistent service failure rather than a one-off problem. I would expect that a staff member in this role is able to communicate clearly and follow a basic process, especially when handling pre-paid mobile orders.nnI would appreciate this being taken seriously and addressed appropriately.
Paid $6.20 for each McFlurry and every single one was only about 2/3 full. Bought three, and they were all the same.nnWhen I tried to raise it with staff, I was ignored at first, then a manager stepped in and said it’s because they need to “close the lid.” That explanation doesn’t make much sense — customers expect a full product for what they’re paying.nnReally disappointing experience
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