Max Pennington's AutoCity

Reviews, get directions and contact details for Max Pennington's AutoCity

Address: 86 Molesworth Street, CBD, New Plymouth 4310, New Zealand

Phone: 06-769 5371

Website

State: Taranaki

City: New Plymouth

Zip Code: 4310

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Bought a Haval H6. Mike one of the salesmen has been fantastic to deal with. I was in Tauranga and gave him a date to pick up the car it was ready at that time just sign a few papers and then was ready to ride the car. awesome service and car.

Wouldn't take my car here again, as they are clearly over-charging customers for work that isn't being done. This only became evident once I questioned details at length, and based on AutoCity inadvertently divulging timelines through the course of two phone calls. Therefore I hate to think how many other unsuspecting customers are being over-charged without clear knowledge.  I asked for 2x seatbelts to be installed an aside, but Mazda were very good in sourcing the seatbelts themselves. I was told this could take up to 4hrs or even more 2hrs per belt @$150/hr. I said this seemed like too long and should take less than an hr per belt, perhaps as little as half an hr for reference I had a seatbelt installed on the same van at a different mechanic and was charged for 45 mins, at a much lower hourly rate too!. I dropped my car off at 9am and asked to be contacted once their technician had looked at the vehicle, to be advised if it was indeed going to take 2hrs per belt, as I would take my car elsewhere. At 940am, I was then advised by phone that it should only take approximately 1hr per belt or ~2hrs total and I advised it would be OK to go ahead with the work. I was then phoned at 1020am and advised that the work was complete. However, that I would still be charged for 2hrs work, despite less than an hrs work being done on the vehicle and despite the vehicle only having been physically at AutoCity Mazda for around 1hr and 20 mins.  I disupted this in a nice way and said that how can I be charged for 2hrs work when you havent even had my car for 1.5hrs and that you could have only realistically done 1hr's work on it installing the seatbelt, supported by the timing of phone calls. I was then somewhat condescendingly asked 'are you a businessman and do you understand how businesses work?', to which I simply kept my mouth shut. I was told that its basically too bad and I have to pay for the 2hrs of cost which was provided as an estimate, even though the actual work done was only around 1hr. I was also told 'that is how businesses work', if we are good enough and quick enough to do the job in 1hr, but we have quoted you 2hrs as a rough estimate, then we will charge you for 2hrs.  I am a businessman and I understand how businesses work, having owned a few over the years. Companies charging for work they clearly haven't done is akin to fraud, or at least very deceptive and unethical. Its not a large amount of money for me and that isnt the issue, its the principle of what this business is clearly doing is wrong.  Therefore, I wouldnt waste your time taking your car here. With inflation and costs of living increasing, the least people can afford is to be paying good money for work that isnt actually being done...

Good alignment service, very loyal to the customers staff's really polite, helpful and friendly. Thank you.

Such an easy process to have my Mazda serviced last week - from booking in with Aaron, drop off and pickup of lovely Triton loan vehicle! to collection - office ladies are always friendly and helpful - and loved that guys had given my car a quick clean - much appreciated

Just had the first service check on our Mitsubishi Outlander completed at Hawera Auto City which was carried out professionally.   All went as expected and price was reasonable.   Staff were friendly and helpful.    Would recommend Auto City.

Bought a Kia Stonic through them and the follow up service has been exceptional   . Tony one of the salesmen has been fantastic to deal with  . We were in the south island when we gave Tony the date that we would like to pick up the Kia  . Arrived back in the Naki every thing was done and ready to drive away  . Just two things to be done  , sign some papers and pell back the black Silk cloth from our new pride and joy .

Gemma is very helpful and follows through.. thanks heaps

I was referred to AutoCity for my Dodge's first service - what I found was a friendly bunch of people who go out of their way to make the experience convenient and easy! Good communication and professionalism will keep me coming back - thanks guys!

I had my car serviced 2 weeks ago and once again the AutoCity Hawera Team were great to deal with. Quick service and they even dropped the car back to me at work. Recommend to all.

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Max Pennington's AutoCity

Reviews, get directions and contact details for Max Pennington's AutoCity

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