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Marrickville Metro Medical Centre-Dr.Kotur VF

  1. Marrickville
  2. New South Wales Doctor

Reviews, get directions and contact details for Marrickville Metro Medical Centre-Dr.Kotur VF

Marrickville Metro Medical Centre-Dr.Kotur VF
Address: 34 Victoria Rd, Marrickville NSW 2204, Australia
Phone: (02) 9565 4020
State: New South Wales
City: Marrickville
Zip Code: 2204


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Reviews
The hard working, kind people that keep this medical centre running deserve far more credit than they get. I've been a patient of Marrickville Metro Medical Centre for 6 years and I've always felt heard, validated and cared for. The quality of care has always been worth the wait. If you find yourself leaving a poor review or bullying the staff because of the long wait time you're probably the same kind of person that would complain because your consultation was rushed and you expected the doctor to spend more time with you. If you're after a walk in, walk out service with no wait time and a long consultation you should consider goibg somewhere that charges a co-payment, or just keep your misogynistic outbursts to yourself for the benefit of everyone else in the waiting room.
My main complaint is that some doctors at this practice are never on time and arrive at least half an hour late. Not only are they always so very late, but then they do not see any patient for another 15 to 30 minutes. They never apologise for being late or delayed. And on top of all that, there is a long gap between patients which means that the doctor sits in their office alone, doing goodness knows what. No wonder I always have to wait hours. I actually feel sorry for the receptionists who have to answer questions about when the doctor will finally arrive and or see a patient. I am surprised that no other reviewers have mentioned this problem of doctors’ lateness and their lack of respect for sick people’s time. I am writing this with the hope that the Owners and Managers of this Medical Centre will read this review and take steps to rectify this problem.
I just noticed that I got overcharged after my visit on Sunday so I called to fix it. “Sabina” the receptionist responded in a very arrogant tone and careless attitude saying that she doesn’t work on the weekends therefore is not her problem and that she doesn’t know how much they charge on weekends ‍ to call tomorrow or another day. She was rude, unprofessional: 0 costumer service.
Contrary to Shaun's glowing post below, yes the care and validation is wonderful - when you actually get it. I've been coming to this surgery for over 20 years and, yes, the wait times are mostly horrendous, even if the appt is scheduled, and Medicare bulk-bill appts in Sydney are becoming scarcer by the day, but what I wasn't expecting was this: INT. MEDICAL CENTRE - AFTERNOON Patient me walks to reception desk. Receptionist: smiling We're closed. Patient: What do you mean? Rcpt: It's Sunday. We close at 2 today. Patient: Oh. Do you always close on Sunday at 2? Rcpt: No. Just today. With only one doctor, she is leaving at 2. Patient scratches head. She is being turned away. Dumbfounded, irritated, she walks back out. Patient is done with this surgery and it shows. * So, basically, you present at 2 on a Sunday knowing they close at 5 for a simple appt. Door showcases an "OPEN" sign, slides to the left for you to enter, only to be told 'We're closed.' This pretty much sums up this surgery.
The receptionists are consistently combative, rude and unpleasant. Just my opinion and my partner and family feels the same. The saving grace is Dr Johnathan Boey. He is competent thoughtful and thorough. Also they’re a bit rich charging $1 for a mask, making money from covid. I would have thought that to be a running cost or a business expense. I am there now and it’s no fun.
My girlfriend and I went in on a Saturday, not too busy. Saw the young Doctor whose name has slipped my mind, possibly Dr Boey. Great experience, extremely helpful and understanding. Definitely happy.
I got turned away this afternoon at 5.15pm because the only Dr in had turned off his computer an hour n 15 mins before closing time and ask to come back in the morning. This medical practice has gotten worse over time. Maybe the Drs n staff should read the reviews and make some improvements to the way they treat patients a and run thier business. Pretty bad to be getting high 1 star ratings.
3 hours in so much pain waiting on Sunday gone for the only Dr there and at least 15 waiting too is ridiculous and I’m sure is in contravention of running a decent practice- They make mistakes and don’t seem to care - one Dr neglected a simple fact. But it’s time for us to find somewhere else!!! One receptionist woman is particularly horrible - most don’t seem to care except young Indian? guy who was nice. . I will say Dr Maria Bastas and Dr Sarah are thorough but good luck she can be booked out for a month. The Practice Manager who has been told for years just look at all these comments should be accountable for this and should fix our dismal experiences with Metro Medical and their reception staff who need customer service training desperately
I’ve only had good experiences with a couple of doctors, particularly Dr Sarah. The admin staff are another matter. They are always extremely rude and impatient with patients. They are never able to provide accurate information, and snap when a patient seeks clarification or highlights that previous liaison contradicts what they are telling you. It does not matter how polite and understanding a patient is, they will always act holier than thou and speak rudely. I can see that numerous people have provided this feedback, yet there is no change.
Saw Dr Schiavuzzi. He called my name and then disappeared down the hallway leaving me to look into doorways to figure out where the hell he went. When I found his doorway he said “what’s the problem” before I could even get into the room. No introduction. He was dismissive and wasn’t listening to me. The only reason I know his name is because I insisted he actually test something and his name was on the form, along with an incorrect description of my ailment. He actually had the gall to say I was wrong when I stated a subjective symptom. Unbelievable. Don’t waste your time.
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