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Lort Smith

  2. Carlton South Veterinary Care
  3. Melbourne Veterinary Care

Reviews, get directions and contact details for Lort Smith

Lort Smith

About

Animal Hospital
24 Villiers St North Melbourne VIC 3051
03 9328 3021

Adoption Hub
38 Villiers St North Melbourne VIC 3051
03 9321 7240
www.lortsmith.com

Story

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Please keep your posts nice. Do not include content, images or links to things which could be considered obscene, offensive, defamatory, threatening, harassing, overtly sexual, discriminatory or hateful to another person or organisation - including us, our partners, our employees, competitors and other people or organisations.

We welcome your feedback, both positive and negative, and will endeavour to respond to your comments as soon as we can.

While we support lively, open discussion, we reserve the right at our discretion to delete any comments that don’t comply with our rules or which we otherwise think are inappropriate and (if required) block users.

Mission

To improve the health and happiness of animals and the people who care for them

Products

We have a range of merchandise in our online shop.
You can make a donation online or by phoning us on 03 9321 7215



"Veterinary Hospital and Clinic in North Melbourne, Victoria."
Address: 24 Villiers St, North Melbourne VIC 3051, Australia
Phone: (03) 9328 3021
moc.htimstrol@aidem
State: Victoria
Zip Code: 3051


Opening Hours

Monday: 8:30 AM – 12:00 AM
Tuesday: 8:30 AM – 12:00 AM
Wednesday: 8:30 AM – 12:00 AM
Thursday: 8:30 AM – 12:00 AM
Friday: 8:30 AM – 12:00 AM
Saturday: 8:30 AM – 12:00 AM
Sunday: 8:30 AM – 12:00 AM

Update Info

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Reviews
I have never received such exceptional care, a 5 star review does not do it justice and I hope to one day repay this whole clinic for how they looked after me.nnI came in on Thursday as my cat whom I thought was pregnant was bleeding. They triaged me and within 30 minutes I was seeing the doctor, the checked her belly and allowed me to be with her as she gets quite anxious and swabbed the blood. They discovered quickly that there was no babies and her uterus was full of pus from a severe infection of pyometra.nnThey explained to me my options, antibiotics still puts her at risk from a rupture and can be life threatening quickly or to have her reproductive system removed in emergency surgery asap different to a desexing due to the inflammation, infection and takes a bit longer the lovely doctor explained the cost would be around $1600, I broke down. I have just recently been extremely sick and broke my ankle and have had to have extensive time off from work. But it was my cat and I couldn’t go home with such a high risk. She left the room and came back and explained they have a charity through their not for profit hospital and that charity agreed to cover the full cost of surgery plus any pre and post operative care. I owe them everything, they saved my cats life, they made a traumatic experience for me, go easier and saved me from an immense amount of debt. Thank you guys for looking after me, the compassion and care is like no other and I hope to be able to volunteer or donate in the future.nnMy cat is now home, hating her life in a recovery suit but she is well and alive.nnThank you
My cat Harley was admitted through emergency for over five days, and the care she received was truly exceptional. Despite being a very spicy and distressed patient, the team went above and beyond to ensure she was as comfortable as possible. She was placed in an enclosure away from other cats, with minimal staff coming in and out to reduce stress, which I really appreciated.nnThe nursing and reception staff are incredibly kind, patient, and compassionate. The vets took the time to explain everything in great detail and presented all of the options clearly and understandably, which made a very stressful situation so much easier.nnI would highly recommend Lort Smith for any animal emergency. You can genuinely tell how deeply they care about providing the best possible care for your pets. A special shout out to Dr Paula you’re amazing!
Excellent emergency clinic. They saved my dog’s life after another emergency vet in Kensington dismissed his symptoms.nnAt Lort Smith they took the time to listen to me, give my dog a thorough examination, then explain the diagnosis, care plan and pricing. They asked questions and showed a lot of care and compassion for my dog. In the end he spent five days in hospital, and each morning they would call us with an update, letting us know next steps and when we would hear back from them again.nnAlso, the male receptionist who spoke to us on the phone before we arrived and then remembered us when we arrived to check in was extremely professional, warm and helpful, even going so far as to call the vet we’ve been to earlier that day to have our file sent across. In an emergency situation this sort of kindness and care goes a long way to making an extremely difficult situation bearable.nnI will say a follow-up appointment with a very young vet left a lot to be desired, she didn’t seem to be listening and just kept repeating the same response over and over so we’ve opted to go back to our regular Vet for future follow-ups. But the emergency vets were fantastic.
It would be helpful if the reception were able to answer a simple question without basically saying hmm sorry dunno. I imagine you have access to information about the processes and analyses available yet just tell clients you don't know and to call back rather than take the time to perhaps use the systems in place to search for potential answers to a clients query? Didn't make us feel like they would take care of my animals with the lack of care and knowledge received via the phone. I'll go elsewhere where my questions and concerns are addressed with empathy and understanding.
Firstly, I would like to thank everyone at Lort Smith who has helped us.nnOur cat Mochi went through a complicated and emotional medical journey after suffering a serious jaw injury that required surgery and a feeding tube. It was an incredibly stressful time for us — full of worry, uncertainty, and difficult decisions.nnThroughout all of this, Justine Munno was the person who truly helped us stay grounded. Her kindness, patience, and genuine care meant more to us than we can express. She guided us through every step, explained things clearly, and supported us during moments when we felt completely overwhelmed.nnWe honestly cannot imagine how we would have handled this situation without her. Her compassion and communication made such a difference during a time when everything felt confusing and frightening.nnI truly hope her approach and skills spread to all employees at Lort Smith, because she represents the very best of what compassionate veterinary care should look like. Lort Smith is incredibly lucky to have her.nnThank you Justine — your support changed everything for us, and we are deeply grateful.nnAnd thank you as well for continuing to follow up on Mochi and checking in on how he’s going — it truly means a lot to us.
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