LMI Group Pty Ltd

About

The LMI Group of companies are Loss Managers, Risk Assessors, Legal, and Technical advisers to the insurance and wider communities.

Story

LMI Group provides consulting and online services both pre- and post-loss.

Pre-loss services include risk surveys, contract reviews, general insurance policy reviews and sum insured checks, business continuity planning, policy drafting and reviews as well as 6 online research services: LMI PolicyComparison, LMI BIcalculator, LMI RiskCoach, LMI PolicyCoach, LMI ClaimsComparison and LMI ContinuityCoach.

Post-loss services are attended to by Loss Management International, and LMI Legal, teams of highly qualified and experienced insurance experts.

LMI also provides training and has published a number of books regarded as industry "Bibles".

Mission

Our Mission

The purpose of the LMI Group is to provide loss management, risk assessment. legal and technical advice to the insurance and wider communities. We do this by combining rigorous academic research, continuing professional development, and hands on practical experience, with the innovative use of technology and knowledge management.

Our Vision

Working our Strategic Plan

At LMI Group, we believe that our business must be guided by a core set of principles. We have therefore crafted a vision statement that guides our approach every single workday.

Our Vision – Business Success

Our vision is to be the innovative organisation of choice for expert loss management, risk assessment and technical advice and solutions.

We will always put the customer first. Our business, above all else, is about business success. We are the light at the start of the tunnel to guide our customers, so that even a business in crisis not only revives and survives, but thrives.

We are happiest when the crisis is averted, but should it happen, our clients are in safe hands with the LMI Group. To that end, we will work with our customers to provide meaningful advice and deliver mission-critical business solutions that meet or exceed their specific needs and, in the case of intermediaries, those of their clients.


V - Value

Enhancing customers’ profitability by providing superior products and services

I - Integrity

Utmost good faith is the underlying principle of general insurance. Utmost good faith is also the underlying principle of all that is the LMI Group.

S - Service

We always place the customer’s needs first.

I - Innovation

Leading the insurance and business communities by using new technologies combined with knowledge management most effectively.

O - Opportunity

Helping customers discover better ways to meet their business objectives. We seek to minimise threats and maximise opportunities.

N - Now

Uniting great people, reliable solutions, and stellar service at all times.

Our Corporate Value Statement

As a company, and as individuals, we at LMI Group value:

Integrity & Honesty

‘Uberrima Fides’ (utmost good faith) is the paramount principle underpinning general insurance. It is the underlying value of all those in the LMI Group.

A Passion for Customers, Our Allies & Technology

We will strive to be leaders in our field, maximising returns to all stakeholders. We will achieve leadership in our field by:
Meeting customer expectations.
Being proactive, innovative and flexible in creating products, services and processes, and in resolving problems.
Being mindful of the many, sometimes contradictory, demands and expectations of all our customers.
Engaging in fair and honest business practices.

Taking on Big Challenges & Seeing them Through

No matter how big the challenge, we at LMI Group are prepared to take it on and see the project through to conclusion.

Treating Others with Respect, Trust & Dignity

We will create a respectful and meaningful workplace, characterised by honest, direct and relevant communication. We are committed to communicating definable and measurable goals, and accept our accountability to customers, shareholders, allies and employees for commitments, results, and quality. We will act with integrity, engendering trust in both colleagues and customers. We will honour diversity, individuality, and personal and professional differences. We are committed to conducting our business with the highest professional and ethical standards and to treating all resources entrusted to us as if they were our own.

A Commitment to Employee Growth & Wellbeing

We are committed to a working environment characterised by continuous learning, an entrepreneurial, can-do spirit and team orientation. Employees can take pride in being part of a winning team, with the satisfaction of meeting a challenge, while customers benefit from a more responsive product range and service.

We will establish clear accountabilities and performance measures to drive rewards and advancement.

In addition, we are committed to an environment that is willing to allow for a healthy balance between our professional and personal lives. This includes the provision of a safe workplace. Such a commitment will enable us to attract and retain the best-qualified people, creating a workplace of which we can be proud, and where we can enjoy our work, all the while seeking to carry out our mission and fulfil our vision.

Products

LMI PolicyComparison
LMI BIcalcultor, LMI RiskCoach
LMI RiskCoach OnTheGo
LMI PolicyCoach
LMI ContinuityCoach
LMI ClaimsComparison
LMI Legal
LMI Claims Services
LMI Forensics

Book titles currently in print
Business Interruption Insurance & Claims: A Practical Guide
Understanding the ISR Policy: A Comprehensive Guide
It Will Never Happen to Me! The Strategic Management of Crises in Business
It May Happen to Me! The Essential Guide to General Insurance
Mannings Six Principles of General Insurance
What’s Insurance? Protecting Your Stuff
Mannings Guide to Contract Reviews
Mannings Guide to Interruption Insurance
Mannings Guide to Cyber Security and Insurance
Carter v Boehm: 250th Anniversary of Utmost Good Faith
The Great Fire of London 1666: The Birth of Modern Fire Insurance