JB Hi-Fi

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Address: The Well Shopping Centre, 2/793 Burke Rd, Camberwell VIC 3124, Australia

Phone: (03) 8808 7200

Website

State: Victoria

City: Camberwell

Zip Code: 3124

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

I had an issue with a headset that wouldn’t charge. The attendant checked it and quickly agreed. I was then given a brand new, identical headset. Good experience, my only suggestion is that I wasn’t offered help as quickly standing at the help desk as I was when I was roaming the shelves.

 7 years ago (18-02-2018)

Pathetic customer service, some of the staff is rude, don't respect warranties, make customer go round and round. You have to be stubborn *** to claim a warranty from this store. Really can't wait for Amazon to pick up in Australia so it can teach these retail stores a lesson about customer service. All I would say, enjoy till it last, no business can thrive or survive without good customer service.

 7 years ago (27-12-2017)

I believe I was served by a lovely gentleman named Pat today (I am terrible with names so it may have been someone else!!!)  -  exceptional customer service considering I was coming in to return a faulty item and exchange it for a different item! The item I did want was not in stock - I was offered a refund no questions asked. I will use the refund to repurchase with JB HI FI (online) as this was handled so beautifully I wish to support the business further :D

 7 years ago (30-12-2017)

Went there last night to buy a blu ray player and wanted them to price match big w. Had the most arrogant and difficult sales rep at JB Camberwell.  He was older and worked near the TV area and was just being difficult and a really unpleasant. He first said he can't price match as Big W get some discount and jb don't and then when I asked him so JB Hi-Fi don't match big w he back tracked. Then when I showed him the big w price on their website he then goes we will only match that price plus delivery charge and then when I told him it was an in store price he goes that I have to call big w and confirm that it was in stock before he could match. This was 5 mins of him just being difficult.  I have been a regular customer at this shop but no more. I left in disgust and drove to a big w half an hour away and bought it there. Way to go jb Hi-Fi get rid of that miserable arrogant sales rep. What a bad experience.

 7 years ago (05-01-2018)

Great store and friendly customer service. Isn't a small store so usually has everything other stores would have as well. It's hidden on the third floor which is probably why it can be pretty quiet sometimes

 7 years ago (04-12-2017)

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Reviews, get directions and contact details for JB Hi-Fi

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