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Incu

  1. Melbourne
  2. Melbourne Accessories

Reviews, get directions and contact details for Incu

Incu
"A curation of Men's and Women's Clothing, Footwear and Accessories from around the world"
Address: 6a/274 Flinders Ln Shop 6A , Melbourne 3000, VIC, AU
Phone: (03) 9663 9933
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-20:00
Saturday: 10:00-18:00
Sunday: 11:00-17:00

Update Info

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Reviews
Incu is located in a cute little lane at QV. The shop is well laid out with a good selection of products. The staff are also nice and helpful. I managed to capture my friend Dirk leaping with happiness outside the store.
First time I've went into a store where their online return policy is way better than their in-store's. You'd expect better return policies for locals that've bought something in-store... If you buy something from the store Online, you have 14 days to return it for any reason for a full refund. Whereas if you buy something In-store, you can't get a full-refund - only an exchange or store credit... Bought an item in-store and went back 2 days later to return it and got declined for a full refund because I didn't buy it Online. In-store purchase return policies are a mad joke here. Have been shopping here for a while and hate to give a 1 star to a one-of-not-many consignment stores in melb, but I will take my business elsewhere from now on since I feel a bit swindled.
I bought a pair of runners online in November as a Christmas present for my daughter. As it turns out, they were a male size 7 instead of female. My mistake. I rang the online contact Sydney number just after Christmas and was told that I could return them in-store at the store's discretion. I took them into the QV store and was assisted by Felix, who offered me a full refund minus postage without any fuss, even though it fell outside their returns guidlines. Very easy transaction with courtesy and good cheer to boot. Purchased the correct size men 5 online to keep my daughter happy too.
When an employee chooses to answer a phone call when they are in the middle of serving an in person customer something is wrong.. if you need to take the call probably say “can you hold” or “can we call you back”.. as I am typically a person of patience so I waited and waited. However it was a really bizarrely long call and the guy really looked after the ‘phone in’ customer who might never come in more than me.. If incu wants to charge the prices they ask for and set themselves up as a boutique go to store then certain expectations arise from customers… it’s not rocket science.
Had a very pleasant shopping experience in store with the help of Sara. She was very warm-hearted and provided exceptional service.
My friend went into this store and did not get any help from anyone even though She look like She needed help and on her way out 2 stuffs mocked and laughed at her. It was 2 short men, both with dark hair.
Always had very helpful staff and stock is plentiful. Would recommend for a browse
membership with Incu for least 8 years, i l look around everytime i passed by incu, good service and taste for their products.
Every time I shop at INCU QV, the staff are always friendly and helpful. I never feel rushed and take the time to make sure I am happy with the pieces I purchase. I love the designer Sandy Liang and hope this brand continues to be stocked at QV. Highly recommend and a very big thank-you!
It's really great to see you utilising people of colour in your campaigns and pormotions but here's an idea maybe don't blatantly profile us and make us feel like criminals when we come inro your store, the fact that I could hear what was being whispered about me and siblings was deeply saddening and hurtful. Also just FYI providing higher levels of customer service to suspected shoplifters is a much more effective detterant to theft as your presence is constant and you don't alienate customers who may just surprise you and actually be there to spend money. Find premium to high end brand products at incu but expect department store level of service.
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