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Hungry Jack's

  1. Horsham
  2. Horsham Food
  3. Horsham Fast Food Restaurant

Reviews, get directions and contact details for Hungry Jack's

Hungry Jack's
Address: 9/13 Dimboola Rd, Horsham VIC 3400, Australia
Phone: (03) 5382 7846
State: Victoria
City: Horsham
Zip Code: 3400


Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info

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Reviews
The staff at this location are really friendly & kind! nnThe coffee here is also on point & so is the hot chocolate! nnI took off one star cause lately the burgers are missing pickles all the time or just have 1 small slice for the entire burger.nnAnd they don’t taste as good without the pickle.nnLately I have eaten elsewhere cause of this.
This was easily our best Hungry Jacks in years, possible ever. Burgers were grilled perfectly, drinks were full, service was fast, and even the bathrooms were clean. The burgers are better at THIS Hungry Jacks.
Waited almost 15 minutes for food, it was sitting in the “shoot” for 8 minutes while the slow and and seemingly untrained young gentleman wandered around not knowing what was going on, while the “manager” was focused on the drive thru as the dine in orders just piled up. The manager appeared angry as he assaulted the chip machine. Severely understaffed and undertrained! HJ’s get your act together!
Not bad, service was good, restaurant presented clean and burgers were well made. Bit more filling and would get an extra star for food. At least it was hot and fresh.
I don’t usually leave reviews, especially negative ones, but our visit to Hungry Jack’s in Horsham was so frustrating and disappointing that I feel compelled to share.nnWe stopped in for what we thought would be a quick bite during a road trip—nothing fancy, just a fast food meal to get us back on the road. Instead, we ended up wasting over half an hour of our time with absolutely nothing to show for it, not even an apology.nnWe placed our order and paid at the counter like normal. The restaurant wasn’t particularly busy, and there was no indication that there would be any delay. We sat down and waited patiently at first. Ten minutes passed. Then fifteen. We assumed they were just behind and didn’t think much of it—until we hit the 25-minute mark, and still nothing. No food, no updates, no acknowledgment from staff.nnAt that point, we started to feel like something wasn’t right. We looked around and noticed other people were also waiting, some clearly annoyed. It didn’t look like any food was actually being made. Staff were moving slowly, not communicating, and no one seemed to be managing the orders. There was zero urgency, zero organization, and zero customer service. It honestly felt like they were doing everything except making food.nnAfter 30 minutes had passed, we went up to the counter to ask about our order. The staff seemed indifferent and didn’t offer an explanation, an apology, or even a rough time frame. Just blank stares and mumbled responses. At that point, we asked for a refund. The person at the register processed it without a single word of apology or even a basic “sorry for the wait.” It was like they didn’t care at all that we’d been sitting there for half an hour with nothing.nnWe left feeling frustrated, disrespected, and still hungry.nnThis was supposed to be fast food. There’s nothing “fast” about waiting half an hour and then giving up because the staff clearly had no intention of preparing our food anytime soon. I understand that things go wrong sometimes—equipment breaks, staff call in sick, rushes happen—but the complete lack of communication or care from the team made this experience far worse than it needed to be.nnIt’s not just about the wait—it’s about the attitude. If someone had just said, “Hey, we’re running behind,” or “Sorry for the delay, your order’s coming,” that would’ve made a huge difference. But they said nothing, did nothing, and offered nothing but silence and disinterest. That’s not how you treat paying customers.nnWe’ve eaten at plenty of Hungry Jack’s locations over the years, and usually the service is at least decent. This location, however, was by far the worst we’ve ever encountered. If you're in Horsham and looking for a place to eat, I strongly suggest going literally anywhere else.nnBottom line: save yourself the time, stress, and disappointment. This Hungry Jack’s is a mess—poor service, unacceptable delays, and staff who don’t seem to care. It’s hard to imagine a worse fast food experience.
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