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Hertz

  1. Adelaide
  2. Adelaide Car Hire

Reviews, get directions and contact details for Hertz

"Welcome to Hertz Car Rental - Adelaide Downtown. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more."
Address: Sir Donald Bradman Dr , Adelaide 5950, SA, AU
Phone: (08) 8234 4566
State: SA
City: Adelaide
Zip Code: 5950


Opening Hours

Monday: 06:00-23:00
Tuesday: 06:00-23:00
Wednesday: 06:00-23:00
Thursday: 06:00-23:00
Friday: 06:00-23:00
Saturday: 06:00-23:00
Sunday: 06:00-23:00

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Reviews
Slightly hard to find, but staff were attentive and we dropped off the car and it only took 2 minutes
Hit a kangaroo driving Hertz car, damaged the car. Spent hours and hours on the phone just to make payment on the excess fee. Now the case still hasn't been settled 3 weeks after the crash and I am leaving Australia soon! This is the last time I will ever hire Hertz rental car.
Had a good experience on this branch of Hertz. Staff was very accommodating and helpful. They also provide free bus shuttle to the airport but in scheduled times.
Friendly, welcoming, clear, accurate, fast, reliable service with full of hospitality. A pleasant experience with Hertz Adelaide. Of course, our car was in very good status and stable. Temporary road work was well-noticed for clients' easy way-out.
We had a loan car from Hertz after an accident, brought it back on a full tank and after we left were charged $40 for fuel on a car that wouldn't even take $40 to fill.
Five working days for a response?? " Thank you for making contact with the Hertz Customer Care Team. One of our dedicated support team will shortly review your comments. We treat every contact received with the utmost importance. Our aim is to respond to your query within 5 working days. If your query is of a complex nature, please allow 7-10 working days for us to complete a comprehensive investigation. •           For FAQs you can find them here. •           Please note that we will respond directly to the email address you have provided – please remember to check your emails spam/Junk folders For all Tax Invoices, Toll invoices & Damage Documents head to myjourney.hertz.com.au. Once again, thank you for contacting Hertz Regards "
Do not book with Hertz! Disappointing service. My flight was delayed and when got to the counter to pick up my car for the weekend, no one was there and therefore could not get our car. This resulted in us needing to ask family to pick us up late at night. Next day I called my booking platform and ended up needing to cancel the booking resulting in a loss of $60 despite the situation being out of my control. I also called Hertz Adelaide Airport who went on to explain defensively that they only stay till 11.05. If you’ve booked with Hertz, you better hope your flight isn’t delayed as these people do not care. We have now paid for a car with Avis who funnily enough were the only ones open last night given the delays.
Best avoid Hertz. Beside the scam pricing model they use the car they provided broke down, delaying us 3 hours. The car was 13000kms past service requirements. They charged us an extra day of hire because we were a few hours over the return time the result of their poorly maintained vehicle The lower price they advertise is only if you wish to have a $5000 excess and without the array of hidden costs like location charges per day and high credit card surcharges.They turn out the most expensive option.
Staff members at the reception desk appeared friendly but were not willing to help and avoided responsibility when an issue was raised. Please make sure the fuel tank is full and record the kilometers before driving off the hertz office. I hired a hybrid camry the most recent model and trusted them regarding the full fuel tank but obviously it was not, ended up making me pay almost $20 for refilling the fuel tank only for 4 day vehicle use only for commuting to work. I have driven a 2010 production hybrid camry for 11 years and $20 fuel easily lasts 2 weeks for me to commute to work as its forte is fuel efficiency. And this hertz's most newest hybrid camry model costed me $20 for 4 days driving???? When I raised the issue they calculated my driving kilometres while hiring. Then admitted the tank might have not been full and $20 was way too much for the kilometres, then told me they would be able to reimburse $10 into my account. However the reimbursement never happened in 3 weeks, thus I called them back only to hear they changed their mind to not reimburse whatever amount it was to me. They even made up nasty excuses like I must have consumed so much fuel because I might have speeded or used too much air-conditioner, etc., which was really inappropriate and insulting. Given seemingly friendliness their actual service and service mindset was unprofessional and disappointing. I would not recommend or use this blyth hertz again.
I had a wonderful customer service experience here recently courtesy of Jill and Chris. They went out of their way to accommodate a last minute change and I could not be happier with their care and service. The location is easily accessible, clean and convenient and the returns process was smooth and easy. Thanks so much Jill and Chris, I am very grateful!
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