HeatPump City

Reviews, get directions and contact details for HeatPump City

Address: 77 Porana Rd, Hillcrest, Auckland 0627, New Zealand

Phone: 09-475 5583

Website

State: Auckland

City: Auckland

Zip Code: 0627

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

As a retailer, I needed my heat pump installed before my store opened. This was guarantee. I arrived at work extra early. The installation team arrived late and work was in progress as customers were in the store. I suggested a drop sheet to be placed over shop merchandising. This was done but in a very haphazard way. I suggested it be re arranged to prevent any mess. I should have gone up the ladder myself and checked. The job was speedily completed but as I cleaned up the mess left on the floor I found brick dust, from drilling into the wall all over my products. Hundreds of items had to be removed and cleaned. It took many hours.
Here's some suggestions, some would say all common sense! Please confirm our appointment the day before as you said you would, I had to contact you. Please arrive on time. Please work out how to use a drop sheet. Please  admit you have made a mess, don't leave me to find it. Please respond to my complaints, rather than pass them onto someone else who fails to contact me. Thank you for your offer of $100 reduction in my bill. That has covered me doing all the cleaning up at little more than the minimum wage rate. I am a business owner who had far more important things to do today. The heat pump appears to work.

 9 years ago (23-11-2017)

Bugger I can't give zero stars.
Heatpump successfully installed a couple of years back but has had nothing but seasonal issues. While it's under warranty i've not yet had to pay for repairs but the service has been appalling.
Service men have turned up on time but it stops there. Jobs not logged, parts not arrived, callbacks not happening. 
Heatpump repair (which the service men on three occasions have said was an easy replacement part) usually takes 3 months... so into the next season. We've had no heat in winter and no cooling all summer. This time round we've called them 5 times and been told we'll get a call right back, no call has ever been made to us. Heatpump still not working.

Would I ever buy from this company again? NO
Do I regret it? YES
Should you avoid them? YES

P.S. I wonder if they changed ownership a couple years back or similar because when I had it installed I liked the service... everything since has been disgusting. Find another provider, AVOID at all costs.

      
      
      
 8 years ago (19-02-2018)

Very good services, the two technicians that came were excellent and did a very good job.  Nice friendly guys.  Cleaned up well before they left.

 12 years ago (31-10-2014)

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Reviews, get directions and contact details for HeatPump City

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