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Heartscope Victoria

  1. Thomastown
  2. Thomastown Health

Reviews, get directions and contact details for Heartscope Victoria

Address: 113 High St, Thomastown VIC 3074, Australia
Phone: 1300 693 246
State: Victoria
City: Thomastown
Zip Code: 3074


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Reviews
I was actually fearful of attending my appointment for a lung function test as I had read negative reviews on here. However, my experience from front desk, including wait time and ease of administrative procedures was a pleasure. Friendly and professional team in admin. As for the lovely young lady who performed my test I specifically asked for her name and have now completely forgotten it, apologies she was a delight to work with. She was so caring and explained procedure in an easy, patient and effective way. Thank you so very much to all the team at Heartscope!
Wonderful experience every time we have visited. The front desk staff are amazing and really helpful. They take the time and will not leave a stone unturned to help us. Keep up the great work.
I had an appointment at 4.15pm and I was contacted by Heartscope to tell me my appointment was cancelled because the person doing it had to go home, I find this very upsetting because I was waiting a month for this appointment, I drove all the way from Warrnambool to make this appointment but she rang me 2 hours before to try and cancel it, I am a care giver to a relative that lives in Warrnambool, I don't know this persons problems and they don't know my problems but it's very frustrating because they rang me back to tell me that it was OK I can still keep my appointment, wow make up your mind!!
I contacted Healthscope Thomastown to make an appointment for a procedure. Daniella at Healthscope help me so much. I was able to get an appointment the same day. When I arrived, i was greeted very warmly and I didn’t have to wait. All the staff at Healthscope were extremely friendly.
Highly recommend their service and specially the Dr Dimuth De silva that how he address the patient and the kindness he gave towards the patient is high quality and really good. Thanks for the quality service you all offer.
I had a very professional experience with Heartscope. I was given an appointment in a timely manner. The staff there were all very helpful and accomodating. Would definitely recommend them.
Dr Ali was great with me during my stress echo. The team were very helpful and friendly.
Receptionists were lovely. The lung function technician Ala or Hala made me feel uncomfortable. Kept asking me to inhale more but I physically couldn't, that's the reason I went there in the first place. She could've been more polite and reassuring because relaxed patients yield better results, that's well known. She also gave a judgy look when I asked about one part of the test, only because I'm a medical professional and was curious, which was also disappointing. Hopefully just a bad day.
The worst experience I've ever had with Dr Ali Al Fayadh. First they were in a rush I did not get the proper information about my stress test. When it was done he only said you're all good to go i asked if he could give me more information about what was going? He didn't let me know anything just quick talk and I had to leave after. It was feeling like I was talking to someone in a rush on a train station not a doctor. I highly don't recommend him to anyone only for those who are in a rush like him maybe.
Poor Service. My appointment was changed from 3.30pm to 4.15pm. I was called twice to confirm that I should be there at 3.30pm. I attended at 3.30 pm but wasn’t seen til 4.15pm. The clinician who saw me said she had my booking down for 4.15pm and was never told that it had been changed to 3.30pm. Then she said that nobody should have been booked for 3.30 pm or 4.15pm because it was a training day. When I explained this to the receptionist, the receptionist said “No. it was because there were technical issues with the machines.” Then she went on to say, “ Maybe if you hadn’t gone to the bathroom, you would have been called sooner.” Poorly organised and poor communication. Total disrespect for the patient.
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