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Hair Australia

  1. Mount Waverley
  2. Clayton South Hair Replacement Service

Reviews, get directions and contact details for Hair Australia

"We are all about good hair & great styling. We offer endless possibilities & successful results for both women & men suffering hair loss. Wigs - Ready to Wear or Custom Made, Human Hair, Synthetic Hair Wigs, Toppers, Hair Systems, Hair Replacement, Hair Extensions, Hair Pieces & Headwear. Jon Renau, Ellen Wille, Envy, Rene of Paris, Noriko, Amore. Chemotherapy & Alopecia, Hair Growth, Balding, Hair Thinning. Be confident, love your look!"
Address: 202 Jells Rd, Mount Waverley VIC 3150, Australia
Phone: 1300 650 751
State: Victoria
City: Mount Waverley
Zip Code: 3150


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Reviews
This business is a disgrace! I came here with my partner to choose a wig, and we experienced the worst customer service of our lives. The owner, Shelly, is rude and confrontational. Needless to say, we didn't buy a wig, as we would never want to give this place our money. We should have read the reviews first.
AMAZING Local-Supplier... 'Great Brands & Products !!!! .. Buyer Beware Of aaaaall these Obvious Competitor Fake-Reviews What the Hell ??? ... It is Hard Enough Finding Such a Huge Supplier of Hair Options ..Wigs and Hair products as it is ...LET ALONE IN VICTORIA !!!! ... THANK YOU for Your Local-Service & I Have my own Hair but Just LOVE Looking Glamorous in Raquel welch Shaded Biscuit or Recently Tried Belle Tress Blonde Options !!!!! Affordable yet GLAMOROUS Looks & I No Longer Need to Buy From Usa or UK ..It's So Amazing to Have Soooo Many Options You Stock SO MANY Favorite Brands & More Thank you from Melzy !!!! ..
Absolutely the worst customer service I have ever experienced. I asked for a refund and they said it would take 10 days and they could not provide me with any form of refund reference. NOT GOOD ENOUGH. It’s hard enough to even have to buy a wig in the first place but to be sworn at on the phone and treated with such disrespect is beyond appalling. To tell a customer “Life happens and you should roll with the punches” is pathetic!
Do not buy this 'Cora' wig - see photos Although, it's not in the online photo - Easiwig - also known as Beauty and Hair Australia- emailed me saying - that all synthetic wigs under $400 have this 'permatease' finish - -short hairs on top vaguely resembling a mullet... The company stated they will not replace the wig - that it is not flawed. Even though, I bought a synthetic wig for slightly less from a different company which is a perfect short bob style and has no stubbly hair on top... And sure they'll probably reply to this review still saying the wig is not flawed and that to get a wig without stubble you have to spend over $400 which would be ok if they said that on the website.
I liked there face to face service when been there. When I saw online discount deal then thought of trying a purchase and it all went bad. I purchased a $1300 topper from here last month. After placing the order, the customer service team sent an email of back order of 2-3 weeks. Then received another email after 2 days mentioning been the topper is ready to ship, then an email asking me to confirm there email which was confirmed initially but not recorded from their end....then delivery of wrong colour, ...convincing me it's right colour as ordered .... everything ended up with frustration and negativity. They were rude and not apologitic at any stage. I suggest to not to deal with them. Though they are good face to face service when it comes with any issue we can not expect any help from them.
BUYERS & CLIENTS BEWARE. Got my feedback removed from Ebay because I told the truth about them putting wrong address on my item. Contacted eBay about this matter telling them the truth of what they told them. They lie all the time. Said they sent a replacement, that was a lie, said delivery was mine and Australia Posts fault because we redirected the package from the WRONG address that doesn't even exist in Australia they put on the label, that was a lie, they accepted full liability but lied to eBay and got my feedback removed. This is a company that thrive on lies and deception to take your hard earned monies, not only here, but ALL other platforms they get their greedy little hands on. This company even change their name to fool people. Don't waste your time or money on this dodgy business.
When my wig style was discontinued I tried everywhere to find it, but there was just no stock left! Then I found Easi Wigs. The staff were so helpful and presented heaps of similar style wigs to my old favourite. There was so much choice and the quality was far better than my old wig. Their prices were very reasonable and the staff were warm and caring and even made me laugh. I will return and will not be going anywhere else. Highly recommended!
I purchased some products online. One of them didn't suit me and was trying to return. The receptionist firmly rejected any request. Normally there is 30 days returns on products, if u call the Fair Trading they will tell u. Actually it is against the trading practices not to accept a return. If u don't want to give the money back u can offer a replacement product, but u cannot say the company doesn't accept returns. I think it is something to do with integrity and proper business practice. I will not use them any more, thou, before this incident I wanted to buy more products.
WARNING: SCAM ALERT Going through chemotherapy is traumatic. Being fitted for a wig should have been an uplifting experience. The consultant rushed me. She sold me a wig that was not in stock. I was assured I would receive the wig in 5 days. The wig was never in available. I received an email advising it was on backorder with no definite date of arrival. What followed was an experience beyond belief. Including being shouted at in red via email. I was lucky that I paid by credit card. I was able to dispute the transaction through my bank to receive a refund. I am writing to the Cancer Council of Australia and Peter MacCallum Cancer Centre in Melbourne regarding this SHAM organisation.
Today my mum and I had the most wonderful wig trying on appointments with the ever so helpful and friendly Samantha at Beauty and Hair Australia. In their very well set out store they have a really huge range of wigs and we tried on a a lot of them to find the best options for both of us. We were more than happy with the service and our purchases. They also have a heap of hair restoration products which will hopefully bring back or at least prevent some hair fall as my hair has thinned on top. We’ve had experiences at other wig stores that left us feeling far from satisfied but Beauty and Hair Australia was the complete opposite - we couldn’t be happier. No pushing to sell. If anything it was us pushing to buy. And the helpful instructions given to maintain and style the wigs will help us make the pieces work for us even better. Thank you for a really perfect wig shopping/buying experience!
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