This gym is far from compassionate, they will be quick to give you a membership read your contract it’s not like other gyms, calls your consistently and doesn’t allow you to cancel your membership freely like other gyms even if you are going through a medical situation. The worst experience from a gym I’ve ever had.
Only joined for my PT. Equipment old and dated and often not working. Staff unfriendly and unhelpful. When it came to cancelling, sent email AND spoke to front desk. Gave date that I would be finishing up they took that as my from when I gave notice so still 7 weeks later they are still taking my money!! Absolutely disgraceful, don’t sign up with these guys. May seem like a good deal, but it’s not.
Wish I had checked reviews before joining Been attending this gym for 7weeks & have come across a few disappointing points.. gym equipment is limited & isn’t working up to scratch. I have needed to go find pins to load the weights on a couple of occasions & on all of the pin loaded machines I can’t load the the minimal loads on the side. So I need to jump up to the next weight when trying to progressive overload which could be up to 8kgs more and is unrealistic for a female my size when you’re trying to increase the weight! When I asked a PT about this they said they would ask management & my response was they don’t have the pins because they keep going missing & so they don’t bother replace them! My disappointment here is I am paying a gym membership for fully functioning equipment. I was told to just put a free weight on top of the pinned weight! Once again, I can’t see how safe that is & it at times being busy ithe weights might not be available. I had enough when I went in to the gym to do a workout & I needed to do a seated leg curl & I couldn’t put the pin in. When I asked a PT to help he couldn’t fix it.. because someone had slided a flat 2kg weight to add weight and it had fallen down the back! So no-one could use the machine that day! Which come back to my issue! Members are wanting to use the side weights on pin loaded machines but it seems they just ignore it! The only good point I can say is staff at front desk have been pleasant & polite! Do yourself a favour pay a little extra & go to a gym they want to listen & help their members! I left my number to pass onto the manager & I haven’t even heard back! Very disappointing
Great value for money and love the flexibility they offer to use any goodlife. Giving you more opportunities to join the type of class you want at a time that suits your lifestyle, no matter how busy you are. No more excuses, nothing to lose except weight and so much to gain including a healthy mind body and soul.
Even though I have a disability, I am always treated with respect and I am treated like someone without a disability. I go to GoodLife Gym Robina 5 days a week and for an hour and a half every day. Every day I work out with a PT and always get exceptional results towards my independence.
My credit card details got stolen and I got new one within 7 days. I updated new credit card details and Goodlife charged me $10 late payment fee on top of regular weekly fee. Once I called them, explained what happened and try to wave the fee they said they apologise but they have to charge the fee no matter what and there's nothing they can do about it. And that I should have called them to inform them same day my credit card details were stolen so it's basically my fault. I just can't believe that such a big business can get greedy and charge $10 over someone misfortune. Worst thing of all is that me & my wife use same credit card and go to same gym so that's $20 out of our joint account.
First time back since 2019! It was nice and quiet with only about 3-4 people in the gym at 11pm which was great to get to test out some of the machines that I haven't used in many years with out looking silly and at the same time it let me work out what weights to restart my fitness journey at while the gym wasn't packed.
Great gym with great atmosphere from people working out. Excellent to have friendly people from older ones to young ones all working out and not thinking their above everyone
Pool and spas always freezing cold. Staff keep making excuses saying they are waiting for them to be fixed. This has been ongoing for over a year now. Floor around pool so slippery/dangerous. Terrible aquatic facilities.
The instructors are excellent, professional and fun. I feel so refreshed and energised every time after the workout there. The only suggestion would be some renovation and deep cleaning of the venue. There are some holes and damages on the walls and ceiling, where electrical cables are exposed and thick dust fluff is around the holes, on the cables, ceiling fans and other places. Other than that, I'm pretty happy with Robina Goodlife in general. :-