Flower Travel

Reviews, get directions and contact details for Flower Travel

Address: 1/286 Bolton St, Melbourne VIC 3095, Australia

Phone: 1300 654 861

Website

State: Victoria

Zip Code: 3095

Opening Hours

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

We booked a holiday to the US for our family of four (two adults, two small children). Very happy with how simple the whole process was. We were going through a really busy time, so their expertise, professionalism and friendliness in getting it all organised was much appreciated. 
Particularly grateful for their knowledge and advice about the 
US visa on arrival online process.
Looking forward to using them for our next family adventure.

 7 years ago (29-11-2017)

We used Flower Travel for a trip on the Tran-Siberian Railway. I have waited a few months before posting this - to be as objective as possible and have no intention on writing a emotionally charged unfair review but the reality is we simply had a bad experience. Quite Frankly the customer service and communication was horrendous. Not only was I accused of speaking inappropriately to team members (despite having phone records from Telstra to contradict this)  - the support while overseas was terrible - we were left stranded at the airport with no driver, a screaming 9month old baby and no responses from the emergency contacts we were given. When I relayed this to Simon - he made no response or apology. The trip itself was fantastic but having done it I would highly recommend using "Real Russia" all the people we met on the trip who used this had much better options and flexibility and Flower travel seems to mostly repackage their services with no advantage but far more inflexibility and terrible customer service. From what I can figure if you are 50+ than Flower travel may work for you, they certainly seem knowledgable enough - however if you are under 35 don't waste your time - the staff are more the older/conservative/rigid type who don't seem to know how to service a younger demo-graph.

 7 years ago (06-11-2017)

I have read Flower Travel's reviews.   Superlatives all true.  My old school friend and I (we are now in our seventies!) are so thankful that Jenny Flower sent me an email offering us the chance to experience The Kimberley.   Jenny offerered some incentives that were impossible to resist.   The Kimberley has been on our "bucket list" so of course we said yes.
From that moment, Jenny Flower and Simon proceeded to organise everything - air fares, hotel accommodations, travel insurance, transfers and of course the awesome 10 nights boat trip on Coral Expedition 1 from Darwin to Broome.  She forwarded all the relevant documents by mail in ample time.   My friend lives in N.S.W. so Jenny had to duplicate all the documents so we were both kept up to date.
Whenever we wanted to ask a question or verify anything, there would be a swift reply from Jenny via email, and occasionally by phone.  It was if you were talking to an old friend.

On my return home, there was a welcoming email asking how we enjoyed our trip and had we any photos to share?     Big mistake!  We have hundreds and hundreds of photos of sunsets, flora and fauna, waterfalls, reefs and extraordinary Aboriginal rock art from millions of years ago.

Jenny loves the Kimberley.   We loved the Kimberley and you will too.
Don't forget to contact the experts at Flower Travel to assist with your plans.    You won't be sorry you did.

 7 years ago (20-08-2017)

I have been using Simon as a travel agent for at least the last 5 years. In itself this is unusual for me because in many ways I am a very independent traveller but I have come to respect and trust his advice which is invariably honest and unbiased. Simon knows what he is doing and does it very well. 

Even more unusual is that all my business with Simon has been either by phone or email - I have never been to his office and wouldn't have any idea what he looks like! Regardless the service has always been the same - excellent and friendly. 

Highly recommended.

 9 years ago (03-06-2016)

I am a well travelled person, I have come across many so called travel experts in my time. Rarely am I out gunned on knowledge and experience. Simon, Jenny and Co, are top notch.

All of the above should be enough to get my recommendation and 5 stars. But I think the measure of anyone or anything is how they perform in all situations, especially adversity. For a business it has to be measured on how they perform when their customers really need them to go the extra mile. 

Last year my Father in law fell ill and we needed to get from Melbourne back to the UK urgently, Yes it was that set of circumstances that no-one wants. What complicated things was that we were due to flying for a visit in 4 weeks anyway.  It took one phone call and 30 minutes later all was sorted. My wife was on a plane the next day, got to see her dad for those few valuable days and the rest of family got there in time too.

Thanks Simon and Co. I strongly recommend you for this alone.....

 9 years ago (05-05-2016)

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Flower Travel

Reviews, get directions and contact details for Flower Travel

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Melbourne travel agency

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