Flight Centre Southland - Tailor Made

Reviews, get directions and contact details for Flight Centre Southland - Tailor Made

"As part of Australia's largest travel agency, Flight Centre Southland is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information."

Address: 1019/1239 Nepean Hwy, Cheltenham VIC 3192, Australia

Phone: 1300 082 659

Website

State: Victoria

City: Cheltenham

Zip Code: 3192

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

Shout out to Trina who went out of her way last week to help me use my virgin credits to book a flight with 3 days spare. As I didn’t know you were booking by appointments, you still prioritised my needs for this booking and I successfully had completed my trip over the weekend. I am so thankful for good people like you during the crazy hard times

Useless and rude staff. I understand that you need to make an appointment but your staff is not very helpful in arranging one for me and my partner. I said I work in 9-5job so I can really show up for an appointment at 1pm on a weekday because that's the only appointment she has...instead she should be telling me when is the next appointment that's available outside of 9-5h. Maybe you need to look into getting an online system if the staff can't book you in. Also she didn't pass us any brochures though we asked for them. Not sure whether this is laziness or being useless but it's a no from me from a CS perspective which I also work in.

Waited for a while so we could book our Europe trip. All the agent's were understandably busy. After a while, one agent asked if she could help us, but not until Thursday. I asked if any of the other several agents could help us sooner than Thursday... she replied that I don't have to be rude! Sorry, but Flight Centre Southland has just been crossed off our list due to one sour person. I don't know if the agents work on commission or not, but I've gotta say that was one off-putting experience! Caveat emptor.

Naomi was fantastic in helping us plan and organise our trip to Europe. She made the whole process stress free and super easy, will definitely be coming back for our next holiday!

Rang and left a message to make an appointment. Then visited the store to be told they were fully booked, which is fine and understandable so I asked for the following week. I was told by the lady she had Wednesday if I was lucky, I asked for a weekend to her reply was I’m not here not sure of anyone else. She looked flustered. I said that’s ok I left a message when someone calls me back I will make a booking them to which she replied well we don’t listen to the voicemail until the end of the day and there would be 50 messages on there so we would be here until midnight if we had to call all back ‍. I understand that times are busy but where has customer service gone in an industry that has lost money in the last few years

We just went to flight centre to book flights back home to Europe and Trina was absolutely lovely!!  She managed to get flights cheaper and quicker than anything we’d seen online, and checked all the current regulations and restrictions for us.  She was also so happy for us which made the experience even better. Thank you Trina!!

###DO NOT GO HERE### Made an appointment a week out and cancels 2 hours before the appointment, wouldn’t try and fit us in. All they could offer is next Sunday. Bad service

Agent Trish Patricia Pavlou is the kindest, most helpful agent I've booked a trip with.  She was able to reduce my flight costs by $1000 which is just crazy. I think she went to a great deal of effort to find me the best price possible, unlike another agent I'd spoken to previously.  During my holiday I had to change flights and she was so quick to respond and offer the best solution. I felt like I was bothering her so often with questions but she was always so friendly and willing to help.  I hope her management sees this because she should be rewarded for outstanding customer service. I will definitely call on Trish to book my holidays in the future.

Flight Centre in general were the most difficult and frustrating business to book and use Flight Centre gift cards

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Flight Centre Southland - Tailor Made

Reviews, get directions and contact details for Flight Centre Southland - Tailor Made

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