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Flight Centre Mackay

  1. Mackay
  2. Mackay Travel Agency

Reviews, get directions and contact details for Flight Centre Mackay

"As part of Australia's largest travel agency, Flight Centre Mackay is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information."
Address: Caneland Central, GD2037 Mangrove Rd & Victoria Street, Mackay QLD 4740, Australia
Phone: 1300 064 217
State: Queensland
City: Mackay
Zip Code: 4740


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Terrible experience! Booked a flight for my 7 year old daughter to fly from Brisbane to proserpine. She’ll be flying as an unaccompanied minor. Got quoted on the phone from a woman named paris lee, who told me the price would be around $191. I thought that was a sweet deal until she sent me an invoice for $267. I have paid the $267 because I thought she just told me the wrong price, didn’t think much of it. Keep in mind this woman never discussed any kind of booking fees or what any other flights I’d like my daughter to fly with, baggage prices, nor did she discuss any kind of deals. I rang Mackay flight centre because I’ve never put my daughter on a flight by herself an I was a little concerned, so I wanted to find out how they go about unaccompanied minors and I did not receive hardly any information on that either, unless I push for answers. This woman has the audacity to ring me after hours to tell me I owe a 50$ booking fee for her to be accompanied on the plane. Now I’m a little confused because the flights with qantas online it says her flight should only cost $197 including the unaccompanied minor fee. I told her I’d give her a ring back. Not even 2 minutes later Paris rings me back to tell me not to “worry” an that it has all been “paid“ for. I was like “ok cool no worries” not to mention during this phone call she’s asking me about my details that I’ve already given her from the start to even book this flight, plus asking me details that I thought she should’ve asked me first up? Anyways that was all good so I hung up. Not even 30 minutes later she sends me an email to saying “also sorry the $50 hasn’t been received yet” that it that’s all she said. There was no “sorry for the inconvenience?” She was also sending me links to forms that I had to fill out that didn’t even work? I asked to speak to a manger but she told me that had all gone home. So now I’m stressing out because I’ve already paid an extensive amount of money And it’s past hours to give them a call. I have rang qantas an they have said everything looks good to go but the agent has to issue the ticket. My daughter is meant to be getting on a flight Sunday I haven’t seen her since 15th of December and I cannot contact any agents because it’s the weekend. If this issue doesn’t get solved my daughter is going to be so upset when she realises she cannot get on her flight. I want to know why is it cheaper to book directly with qantas including the unaccompanied minor fee? Why am I being charged so much because I have not received a detailed invoice? to show me what I’ve paid for. Also when I gave her my daughters name at the start she said to me if she made any spelling mistakes to email her so she could fix it no doubt she spelt my girls name wrong an I was reading up that they charge $30 for any spelling mistakes? She didn’t even double check with me if her name was spelt right to begin with! So I’m guessing that was an extra fee to my booking. I just want to get my baby home. It’s safe to say though I’ll never book with flight centre Mackay EVER again!
Blade was most helpful before and after the booking. Will highly recommend Flight Centre. A great experience after dealing with Bookings .com who are quick to grab your money than don't want anything to do with you.
My wife and I cannot fault the professional and respectful way in which Solveig at Flight Centre Mackay arranged all aspects of our travel arrangements. When covid came along and curtailed our plans, Solveig stepped in and ensured all outstanding issues associated with that travel were finalized to everyone's satisfaction. We would have no problem in recommending those looking at travelling to discuss their plans with Solveig and her Crew at Caneland
Go ask for Jack for all your travel needs at Caneland It's definitely worth talking to someone who can not only give you advice but a direct contact to help you if something goes wrong
After 24 hours didn’t return my call Disappointed, Won’t be booking with this agent again Was told 2 different stories by a female consultant, by the sound of it didn’t know what time or what day of the week it was !
Keeley and her team was very flexible and able to move my flights last minute due to the covid qld wa lockout would recommend 100%
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