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Flight Centre

  1. Epping
  2. Lalor Travel Agency

Reviews, get directions and contact details for Flight Centre

"As part of Australia's largest travel agency, Flight Centre Epping Plaza is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information."
Address: Temp Location: CMLW12, near Urban Diner Epping Plaza Shopping Centre Corner Cooper &, High St, Epping VIC 3076, Australia
Phone: 1300 078 123
State: Victoria
City: Epping
Zip Code: 3076


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
This branch has got the be the most disorganised with the rudest staff to be associated with Flight Center. I showed up at 4:20pm to be told they had closed off the office and wouldn’t see me, or take an appointment for the next day, and they can’t entertain new clients at this time, even though they list 5:30pm as their closing time. It seems they can close the office any time they like. The person I was speaking to was rude & argumentative with another customer waiting at the closed gate with me telling her that she’d asked the customer to wait for half an hour in store to see their staff, but because the customer had walked around the mall and come back half hour later that she wouldn’t serve her either. The customer said she wasn’t advised to wait in store and was quite shocked at the way this lady handled both our queries, it was absolutely appalling & surprising from anyone from a Flight Center branch - considering we’d both driven through rain & thunder specifically to see staff in person, when we could have easily gone online through other websites, almost as if they don’t care about new business as they seem to have enough. I’m sad to say today’s experience both to myself and to another customer was bad enough to put us off Flight Center completely. We asked to see a manager and the lady said no the manager is leaving for the day, and there’s no one else to speak to and walked off! Absolutely appalling “customer service” at a time when people want to travel and use Flight Center. I sincerely hope flight Center reviews the staff and how they deal with customers here, certainly for older people who rely on traditional face to face, and are subject to personnel like this. I can understand many businesses are struggling with limited staff, but they’re certainly not treating customers like this shutting gates in their face, and unable to articulate or provide any alternative options to customers standing in front of them. I will note that Westfield Plenty Valley Flight Center customer experience is night and day compared to Epping Plaza branch, where the store took time over the phone to explain options plus make an in store appointment booking the same week. Certainly goes to show how different the branches are in professionalism.
The service is absolutely appalling. No follow up correspondence from the agent we booked our cruise with. All we want is some basic information so we can confirm the date change of our cruise and book multiple flights to the US and Canada which we going to book through flight centre but going on this experience it's unlikely we will ever use this company again. Unfortunately we will have no option other than to cancel our cruise and forfeit our deposit
I never ended up using their services. We called and asked if we needed an appointment and they said "no". We said "great we're on our way". Admittedly it may have taken us longer than estimated to get there, but when we got there, it was closed. Apparently they close for lunch. Firstly, who does that these days? Especially since most people would want to visit the Flight Centre during their lunch break. Secondly, they could have told us on the phone when we called, "by the way, we're closed from 1-2pm so please don't come during that time."
Worst company that I have ever dealt with waiting for 4 months for our Refund. The airlines have stipulated that flight cente have our refund but have not processed it yet. Do yourself a favour do not go through this third party just go direct throught the Airline company ..
Awesome customer service by Kym ! I disparately wanted to secure some last minute flights, which were departing in two days, and because of other commitments, it was less than 15 minutes to store closure when I got there. To my utter delight, Kym still offered to help with the booking I'm certain she and the other staff were under the pump and shared her contact details. I emailed what I wanted along with my details and within minutes, she was able to send through a quote for me to pay. Absolute legend !! Certainly made my day and my daughter very happy, because it was for her birthday !! ! Keep up the good work and all the best !
Just wanted to say a big thank you to Claire Miller at Flight Centre Epping! The other flight centres i went to were very difficult to deal with and never got back to me but as soon as i sat down with Claire everything was a Breeze!!! From start to finish she has been awesome and cannot recommend her highly enough!! I will definitely be booking all of my future holidays with her. 10 out of 10!!!!!!!
I AM TRAVELLING FROM MELBOURNE TO VERONA ITALY ON 17 SEPT 2022. I WANTED TO CONFIRM SOME DETAILS IN THE TICKET. I TRIED CALLING THEM THREE OR FOUR TIMES AND THEY KEPT ME ON HOLD AND THEN DISCONNECTED. I THEN HAD TO DRIVE TO THEIR OFFICE AND SPEAK TO THE AGENT. WHEN I CAME HOME I HAD A QUESTION ABOUT MY LUGGAGE AND CALLED THEN AGAIN. THE SAME THING. THEY KEPT ME WAITING AND THEN THE PHONE RANG OUT. VERY BAD SERVICE. I WILL NOT BUY MY TICKET AGAIN WITH FLIGHT CENTRE EPPING. FROM NOW ON I WILL BOOK DIRECTLY WITH THE AIRLINE. LAZY AND INCOMPETENT.
My wife and I got served by Stephanie ROMIG and she understood the issue that we had with Etihad Airways. Our flight got cancell due to technical issues. She was very helpful and has an excellent customer service. We are very pleased with the way she dealt our situation. I highly recommend her to anyone who wants to reserve a flight with Flight Centre.
If staff doesn’t want to work plZ quit your job, find something else, just 2 days before I was in store located in Epping plaza for confirm is any restrictions regarding COVID for flight and travel insurance, one of employee sally she said no no restrictions but today I face too many hassle in Airport, then I call flight centre same place then Carig McLachlan helps me a lot to do travel insurance, if sally told me it must , so I get done before
Even though the store was super busy Shanhi gave me all of the time in the world. Excellent customer service will definitely recommend her to my friends and family!
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