Flight Centre

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Address: Riccarton Mall 129 Riccarton Rd, Riccarton, Christchurch 8041, New Zealand

Phone: 0800 274 222

Website

State: Canterbury

City: Christchurch

Zip Code: 8041

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

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Reviews

I had the great privilege of dealing with a  "great travel expert"by the name of  Mr Andy Gosnell working at the flight center  At the Westfield  Riccarton Mall. I believe I spent less than six minutes with this "great travel expert ."

We were at the waiting area, and he said: “Can I help you”. We said "yes" and walked to his station he  gave us three quotes so far so good and as I was discussing with my companion the merits and demerits of stopovers and actually in the process of coming to a decision.  He said words to this effect . “ ok you have to go as my customers  who had made an appointment with me are waiting for me .” I was taken aback, and I thought I had misunderstood him . and I looked at him and said “what ?” he repeated that we have to leave as his customers were waiting for him. I asked him “why are you like this?  He did not reply. My companion urged me to leave as we were obviously not wanted at Mr Andy Gosnell's station.   We then left  Riccarton mall  Flight Centre astounded not sure what just happened.

So my question to Mr Andy Gosnell , why did you offer to help in the first place  and if truly you had customers with an appointment  why did you not tell us    at the beginning of our interaction with you.   Alternatively you could have   asked as to wait in the waiting area  as we discussed  the choices you had provided   us  and you completed your business with your “customers” .

Secondly, to the Management of flight centre Westfield, Riccarton people take flights for different reasons and  Mr  Andy   Gosnell in my opinion   based on the six minutes I interacted with him to paraphrase Jennifer Aniston “is missing an empathy chip”.  I, therefore, recommend the following training for him. "How to deal with customers"; 101. "How to politely redirect a client to the waiting area" 101. How to set up appointments with clients if they appear indecisive. 101

 Otherwise,  Mr Andy Gosnell thanks to you we went to another Flight Center in another mall  and guess what we got quotes and guess what we discussed the merits and demerits of the  quotes .   We  then booked the ticket and in the process  met the kindest human being  who also happened  to be a travel expert  .   I kid you not but that is another review for another website that will receive five stars and as for you  Mr Andy Gosnell even this star is wasted on you.  I wish you the best as your management provides further training to help upskill you.

 8 years ago (03-09-2017)

All of the review before me pretty much sums up my experience. Here is my story in dealing FC

We booked our honeymoon with them and they made so many errors it is not even funny. 
First they booked part of our honeymoon for one person. Hotel for 2 person but flight for one person Doh.... 
Once they fixed it, they misbooked the hotel date which was correct on the first itinerary. 
Once they fixed the hotel date, they misbooked the flights. 
Throughout this dealing it took us 9 weeks to sort out their mistakes. Each mistakes took 2 weeks to reply and another week to fix. When they say they sort out the problem, you better go to the shop and check with other consultants because from my experience it wasn't fix. They are just providing lip service. 
Not only that, there is no apologies for the mistakes, price are more expensive that online travel like expedia, agoda etc. 

I have dealt with 3 consultants in this place and none of them are honest. One of them, even lied about not knowing their team leader contacts when I was about to complain.

Avoid it like a plague

 8 years ago (27-04-2017)

great staff

 8 years ago (29-12-2017)

Really poor customer service and unprofessional travel agents. Please remember do not buy travel insurance if you are pregnant close to 26weeks as they don't tell you that you won't be covered by insurance. They focus on selling travel insurance with how much access you choose to pay. They are not caring their customers. I won't recommend flight Centre to anymore.

 9 years ago (22-09-2016)

Really impressed by the speed and service

 9 years ago (27-01-2017)

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Reviews, get directions and contact details for Flight Centre

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