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Reviews, get directions and contact details for Flight Centre Cranbourne - Cruise

Flight Centre Cranbourne - Cruise
"As part of Australia's largest travel agency, Flight Centre Cranbourne is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information."
Address: Cranbourne VIC 3977, Australia
Phone: 1300 573 834
State: Victoria
City: Cranbourne
Zip Code: 3977


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM


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Reviews
Absolutely disgusting service, I was made to feel embarrassed. I have not had a decent holiday in over 20 years, I’m now 40, I was excited to finally book a holiday, when trying to discuss what I wanted from my holiday I was handed a book and was told here it has a QR CODE, what do I do with that? Then was told everything I need to know was on the website. I wanted to book it and ask questions, we where not even sitting at the desk, I was made to feel like an idiot and felt very unwelcome which made me leave, so I guess my holiday is now postponed. This is the Cranbourne store
Appointment needed... As with every business communication is paramount, except if you're flight centre cranbourne Standing in the doorway I could see the agents were busy, so I waited standing patiently until a male member of the staff kindly asked if he could help me. "I wanted to see one of the agents" sure enough he asked me to take a seat until an agent was ready...finally one of the agents approached and asked if I had an appointment...huh? since when? nope, I had not. so I left... there weren't any signs to show you needed an appointment + I was told to wait for an agent —which one is it? appalling service and lack of communication and because of this you only get 2 stars
Pay for accommodation in full the place is not acceptable and had to pay for accommodation elsewhere so all activity lost wait 7 days still waiting on refund more than lickley we the customer get screwed out of 1700 dollars this review will be removed once funds go back into our account
Appalling service. Would not go back ever. And they have our money from cancelled covid times. Will have to go to another one unfortunately!
Horrible service ,lazy, arrogant. They couldn't care less. Quite diassappointed we were told to come back tom if we wanted service should close their business. Other flight centres we been to have been so nice, nothing was too much really helped us with our travels.
Thanks very much to Larissa for her time and patience while sorting out our trip! Very honest and straightforward and went above and beyond to find us the best flights.
This is a company that is not coping well with post pandemic staffing levels. Disabling your phone system is NOT a good tactic.
I tried to contact someone to talk... always linebis busy and mailbox full. After sevaral attempts one lady answer the phone and said we are busy i will call you tomorrow, even before i say anything. Worst service. Nomore flight center.
What an amazing helpful team. Special thanks to Katie and Jessica for the support during difficult time. Thanks team Keep up the good work
Communication by the phone is woeful! Took 2 days to get through to make an appointment!
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